team lead resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Service-focused customer care associate bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles., CERTIFICATIONS Achieved googled knowledge by completing digital skills program with accuracy and efficiency. Used Microsoft Excel to develop pull chart list. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

  • Expert in:
  • Upbeat and Positive Attitude, System Thinking, Customer Satisfaction
  • Problem-Solving
  • Attention to Detail
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • People Management
  • Experience in Leadership
  • Goal Setting
06/2021 to 03/2022 TEAM LEAD Gpm Investments | Apopka, FL,
  • Collaborated with management team to implement new work procedures or policies.
  • Created and distributed monthly, quarterly and annual reports to team members regarding performance.
  • Followed staffing strategies to achieve production goals.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
07/2013 to 08/2021 CARETAKER Addus Homecare Corporation | Shepherd, TX,
  • Checked mail, shopped for groceries and handled bill payments.
  • Contacted service providers to address and correct billing or service issues.
  • Completed basic administrative work and managed household accounts.
  • Maintained complex schedules and arranged appointments.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
06/2011 to 07/2014 ASSISTANT MANAGER Baptist Health South Florida | Davie, FL,
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality customer service.

  • Mentored front of house personnel on company policies customer service techniques and professional communication.
02/2006 to 08/2010 ASSISTANT MANAGER Baptist Health South Florida | Deerfield Beach, FL,
  • Shopping for, or preparing nutritious meals
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
  • Instructors advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Worked long hours, including every weekend
  • Client-driven with increased Customer satisfaction and sales
  • Ability to verbally communicate effectively and clearly, actively listen and respond effectively to questions and concerns
  • Elevated level of customer service through positive and professional interaction with customer n person or by phone
  • Train all new hires in all areas of store
  • Manage 60 average calls shift and kept food cost below 18% daily
  • Train workers in food preparation, company guidelines, and customer service quality and safety procedures
  • Ability to communicate verbally with customers and co-workers to process order over phone or in person
  • Ability to enter orders using computer keyboard and mouse
  • Work un stress and alone but meet quality control standards
  • Skills to Verbally, writing and telephone skills to take and process
  • Manage 13 employees and food cost well below 18% daily
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education and Training
Expected in 06/2021 to to Financial Foundations | , , GPA:
Expected in 01/2021 to to Work Ready-Soft Skills Goodwill Works | , , GPA:
Expected in 01/2021 to to RISE Program-Reintegrating Individuals Successfully Every Day- Goodwill Works | , , GPA:
Expected in 05/2002 to to High School Diploma | Meade County High School, Brandenburg, KY GPA:
Expected in 01/0001 to to Personality CPR/AED/First aid Training | , , GPA:
Guest Satisfaction Shipment Processing Systems Thinking Call Transfers Accounts Payable and, Upbeat and Positive

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Resume Overview

School Attended

  • Meade County High School

Job Titles Held:



  • Financial Foundations
  • Work Ready-Soft Skills Goodwill Works
  • RISE Program-Reintegrating Individuals Successfully Every Day- Goodwill Works
  • High School Diploma
  • Personality CPR/AED/First aid Training

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