team lead resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Focused Team Leader with 15+ years-background in management roles. Skilled in reviewing team analytics and devising improvement strategies to increase productivity. Practical coach and trainer committed to helping employees reach maximum potential.

  • People Management
  • Overtime Management
  • Attention to Detail
  • Quality Improvement
  • Evaluating Employee Work
  • Performance Evaluations
  • Call Center Operations
  • Quality Control
  • Equipment Maintenance
  • Documentation and Reporting
  • Verbal and Written Communication
  • Team Check-Ins
  • Improvement Plan Knowledge
  • Goal Setting
  • Resource Allocation
  • Workplace Safety
  • Leading Team Meetings
  • Coaching and Mentoring
  • Issue Resolution
  • Program Evaluation
  • Production Monitoring
  • Team Supervision
  • Work Planning and Prioritization
  • Analytical Thinking
  • Problem-Solving
  • Experience in Leadership
  • SOP Adherence
  • Flexible Schedule
  • PPE Compliance
  • Teamwork and Collaboration
  • Giving Constructive Feedback
02/2017 to Current Team Lead Ryder System Inc. | Peoria, IL,
  • Fostered positive employee relationships through communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Followed staffing strategies to achieve production goals.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.
02/2016 to Current Operations Manager Avery Dennison Corporation | Fletcher, NC,
  • Crafted operations best practices using audits and project management team feedback.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Responded to information requests from superiors, providing specific documentation.
  • Conducted employee observations and documented findings.
  • Created corrective actions based on adverse KPI trends.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Presented performance and productivity reports to supervisors.
  • Collaborated with team leaders on quality audits.
06/2015 to Current Customer Service Advisor Valvoline Inc. | Magnolia, TX,
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Processed customer account changes with proprietary software.
  • Consulted with customers regarding needs and addressed concerns.
  • Stayed within 15-minute call time on 95% of calls by applying active listening skills and building rapport.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Used iLog and CORE to update customer account information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
10/2001 to 07/2014 Pressroom Manager Lee Enterprises, Incorporated | Greensboro, NC,
  • Supplied clean-up rags by press, skids, trays and straps.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Accurately set-up fold, adjusting roll mechanisms, tension and guide devices.
  • Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
Education and Training
Expected in 06/1994 to to GED | Laura F. Osborn , Detroit, MI, GPA:

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Resume Overview

School Attended

  • Laura F. Osborn

Job Titles Held:

  • Team Lead
  • Operations Manager
  • Customer Service Advisor
  • Pressroom Manager


  • GED

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