Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am 43 years old with over ten years experience in manifold fields. I served 15 years in the United States Air Force where I learned the value of hard team work and discipline. I have the opportunity to serve in various leadership and management positions through out my life. I am hard working and always willing to learn.

  • Created various book cover designs for several authors who would be picked up my major publishing companies.
  • Documented and resolved Client and Insurance issues which led to exceptional customer appreciation.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Reduced claims denials 50% by building relationships with insurance providers.
  • Collaborated with team of Project Managers in the development of various reconstruction projects.
  • Unit Deployment Manager in the United States Air Force responsible for over $ 3 million dollars in Department of Defense Equipment that was used for multiple deployment operations.
  • Business development and planning
  • Sales processes
  • Analytical problem solver
  • Systems and software programs
  • Adobe Photoshop
  • Adobe InDesign
  • Adobe Illustrator
  • Adobe Creative Suite
  • Software applications
  • Flexible & Adaptable
  • Complaint resolution
  • Inbound and Outbound Calling
  • POS systems expert
  • Staff Management
  • Sales and Marketing
  • Creative merchandising
  • Verbal and written communication
  • Good listening skills
Work History
04/2020 to 07/2021 Team Lead Peddle | Austin, TX,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Maintained Facility Machines and kept them in working order.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
10/2020 to 04/2021 Internal Director Circle K Stores, Inc. | Jamaica Beach, TX,
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Responded to customer calls within two hours to swiftly resolve issues and answer questions.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Maintained high standards of customer service by building relationships with clients.
  • Developed natural resource management plans using knowledge of environmental planning or state and federal environmental regulatory requirements.
  • Worked with customers to understand needs and provide excellent service.
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
05/2018 to 02/2019 Manager Liberty Laundry | City, STATE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maximized performance by monitoring daily activities and mentoring team of 7associates.
  • Recorded inventory sales into organization's weekly income report.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
12/1999 to 03/2012 Military Police Officer United States Air Force, USAF | City, STATE,
  • Supervised 24-hour police operation, including law enforcement, force prevention and protection, criminal investigations, logistics, civil disturbances, contraband identification and health and safety protocols.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
  • Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
  • Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
  • Searched vehicles, buildings, and homes for evidence of stolen property.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Served as custodian of Unit Deployment classified documents and functioned as classified courier.
Expected in Master of Science | Masters of Divinity Degree Reformation Bible College, Sanford, FL, GPA:
Expected in 11/2012 Bachelor of Science | Graphic Design Full Sail University, Winter Park, FL GPA:

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Resume Overview

School Attended

  • Reformation Bible College
  • Full Sail University

Job Titles Held:

  • Team Lead
  • Internal Director
  • Manager
  • Military Police Officer


  • Master of Science
  • Bachelor of Science

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