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Professional Summary
I am 43 years old with over ten years experience in manifold fields. I served 15 years in the United States Air Force where I learned the value of hard team work and discipline. I have the opportunity to serve in various leadership and management positions through out my life. I am hard working and always willing to learn.
Accomplishments
Created various book cover designs for several authors who would be picked up my major publishing companies.
Documented and resolved Client and Insurance issues which led to exceptional customer appreciation.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Reduced claims denials 50% by building relationships with insurance providers.
Collaborated with team of Project Managers in the development of various reconstruction projects.
Unit Deployment Manager in the United States Air Force responsible for over $ 3 million dollars in Department of Defense Equipment that was used for multiple deployment operations.
Skills
Business development and planning
Sales processes
Analytical problem solver
Systems and software programs
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Adobe Creative Suite
Software applications
Flexible & Adaptable
Complaint resolution
Inbound and Outbound Calling
POS systems expert
Staff Management
Sales and Marketing
Creative merchandising
Verbal and written communication
Good listening skills
Work History
04/2020 to 07/2021Team LeadPeddle | Austin, TX,
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Maintained Facility Machines and kept them in working order.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained high standards of customer service in high-volume, fast-paced operations.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
10/2020 to 04/2021Internal DirectorCircle K Stores, Inc. | Jamaica Beach, TX,
Followed up on denials, late payments, extensions and other special circumstances.
Responded to customer calls within two hours to swiftly resolve issues and answer questions.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Maintained high standards of customer service by building relationships with clients.
Developed natural resource management plans using knowledge of environmental planning or state and federal environmental regulatory requirements.
Worked with customers to understand needs and provide excellent service.
Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
05/2018 to 02/2019ManagerLiberty Laundry | City, STATE,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Maximized performance by monitoring daily activities and mentoring team of 7associates.
Recorded inventory sales into organization's weekly income report.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
12/1999 to 03/2012Military Police OfficerUnited States Air Force, USAF | City, STATE,
Supervised 24-hour police operation, including law enforcement, force prevention and protection, criminal investigations, logistics, civil disturbances, contraband identification and health and safety protocols.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Searched vehicles, buildings, and homes for evidence of stolen property.
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Served as custodian of Unit Deployment classified documents and functioned as classified courier.
Education
Expected in Master of Science | Masters of Divinity DegreeReformation Bible College, Sanford, FL, GPA:
Expected in 11/2012Bachelor of Science | Graphic DesignFull Sail University, Winter Park, FLGPA:
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