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Team Lead Resume Example

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TEAM LEAD
Summary

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

Skills
  • Multimedia, Word processing
  • Personal and professional integrity
  • Clinical issues understanding
  • Talented in minor surgery assistance
  • Practiced inpatient and outpatient caregiver
  • Financial aptitude
  • Problem resolution ability
  • Reporting skills
  • Talent in obtaining/charting vital signs
  • Critical thinking proficiency
  • Staffing management
  • Sterilization techniques
  • Information documentation
  • Confident public speaker
  • Relationship and team building
  • STD counseling and care awareness
  • Self-discipline
  • Staff performance evaluations
  • Team leader
  • Sound decision-making
  • Strong medical ethic
  • Team development
  • Culturally sensitive
  • Patient-oriented
  • Maintaining quality assurance standards
  • Bi-lingual in English and Spanish
  • Cultural awareness and sensitivity
  • Flow sheet charting skillfulness
  • Conflict mediation
  • Mentoring and coaching
  • Processing payment
  • Personnel management
  • Schedule management
  • Records maintenance
  • Policies and procedures
  • Patient relations
  • Staff supervision
  • Patient safety
  • Bookkeeping
  • Medical software applications
  • Understanding of medical laws
  • Medical records management
  • Healthcare coding competency
  • Knowledge of HIPAA regulations
  • Customer service
  • Knowledge of medical terminology
  • Medical billing
  • Documentation procedures expert
  • Proper sterilization techniques
  • Data entry
  • Venipuncture and phlebotomy
  • Patient scheduling
Experience
Planned Parenthood | Phoenix, AZTeam Lead01/2000 - 01/2012
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
DR Zoslow, Dr. Zoslow Hair transplants | Scottsdale, CA, ArizonaSURGICAL ASSISTANT01/2002 - 01/2004
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Monitored expiration of medical supplies and medications.
  • Managed care for post-operative patients through discharge.
  • Followed infection control procedures.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Collected DONOR tissue and other laboratory specimens and prepared themfor placement.
  • Skillfully performed suture removals for patients.
  • Handed instruments and supplies to surgeons during procedures.
  • Organized supply room and ordered supplies and equiptment as needed.
Planned Parenthood | Phoenix, ArizonaTrainer Coordinator12/2012 - 10/2013
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Developed complete training programs and led training using expert learning techniques.
  • Designed and directed orientation and training programs to meet client needs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Developed skill-specific training programs to promote employee development.
Planned Parenthood | Phoenix, AZHealth Center Manager01/2013 - 01/2017
  • ADMINISTRATOREstablish staff schedules and assignments based on facility needs and equipment availability.
  • Maintain good communication between department heads, medical staff andpatients.
  • Maintain computerized record management systems to record and process data and generate reports.
  • Administer job knowledge assessments and competency testing forcertification-level training.
  • Monitor Infection Control and Critical Incidents, Risk Management and Quality Improvement plans at the Health center.
  • Maintain and follow audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  • Participate in facility surveys and inspections made by authorized governmental agencies.
  • Continually improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Closely collaborate with management team to make necessary improvements and satisfy patient needs.
  • Identify process improvements in the day-to-day functioning of thedepartment.
  • Assign employee areas, schedule staff breaks and authorize overtime.
  • Certify that equipment and supplies are properly maintained for quality patient care and safety.
  • Conduct monthly staff meetings to educate staff and facilitate good communication.
  • Supervise and manage the daily activities of a clinical team consisting of nurse practitioners and support staff.
  • Routinely collaborate with department managers to correct problems andimprove services.
  • Review customer survey information to prioritize areas of improvement.
  • Encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Continually maintain and improve the company's reputation and positive image in the communities served.C
  • Consistently comply with applicable laws and regulations and ensure facility adheres to health department regulations.
  • Oversee daily office operations for staff of 25 employees.
  • Oversee inventory and office supply purchases.
  • Manage workflow to exceed quality service goals.
  • Identify individual development needs with appropriate training.
  • Adhere to all confidentiality requirements at all times
  • Carefully interview, select, trained and superviseda staff.
  • Learly and promptly communicate pertinent information to staff, such as changes.
  • Maintain a safe working and patient environment to reduce the risk of injuryand accidents.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Education and Training
SCOTTSDALE COMMUNITY COLLEGE | Scottsdale, AZ
Coronado High School | Scottsdale, AZHigh School Diploma05/1995
EPM

Implemented Electronic Medical records , which let me to receive a national level recognition.

Awards

Enployee of the Year award 2016 Planned Parenthood Az

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Resume Overview

Companies Worked For:

  • Planned Parenthood
  • DR Zoslow, Dr. Zoslow Hair transplants

School Attended

  • SCOTTSDALE COMMUNITY COLLEGE
  • Coronado High School

Job Titles Held:

  • Team Lead
  • SURGICAL ASSISTANT
  • Trainer Coordinator
  • Health Center Manager

Degrees

  • High School Diploma

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