Team Lead Resume Example
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TEAM LEAD
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
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Work History
Team Lead, 05/2018 to 12/2019
Polar Tank – Holdingford , MN
Polar Tank – Holdingford , MN
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts
- Developed monthly and daily production output plans to deliver on customer service and financial metrics
- Tracked receipts, employee hours and inventory movements
- Worked with team members to improve performance and implement training updates
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Assigned daily employee tasks and monitored activity and completion
- Assessed workloads to meet seasonal fluctuation needs
- Monitored areas for security issues and safety hazards
- Quickly and accurately counted drawers at start and end of each shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Educated customers on promotions to enhance sales
- Assisted customers by answering questions and fulfilling requests
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Mentored new team members on POS system operation, customer service strategies and sales goals
Lead Cashier, 01/2014 to 10/2016
New Leaf Community Markets, Inc. – Portland , OR
New Leaf Community Markets, Inc. – Portland , OR
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Reviewed and resolved differences between accounting information and cash drawer
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products
- Educated employees on all job tasks, including register use, merchandising and customer service
- Built effective training and coaching strategies to optmize team performance
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained stock within optimal levels to meet expected customer and sales levels
- Mentored other store employees in customer service and assistance to help improve overall satisfaction
- Resolved escalated customer disputes with special actions such as discounts
- Assisted customers by answering questions and fulfilling requests
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Made the monthly schedule
- Calculated every ones hours at the end of the week for payroll
Rehab Agreement Specialist, 07/2013 to 01/2014
Aaa Northern California, Nevada & Utah – Las Vegas , NV
Aaa Northern California, Nevada & Utah – Las Vegas , NV
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Managed and archived quality documentation and participated in internal and external quality audits.
Team Leader, 08/2011 to 07/2013
Bush's Chicken – City , STATE
Bush's Chicken – City , STATE
- Built strong relationships with customers through positive attitude and attentive response.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Mentored and trained new staff to build highly-productive group of cashiers.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Assigned daily job tasks and workloads to 6 team members.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each morning.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma: 05/2010
Del Valle High School - City, State
Del Valle High School - City, State
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Resume Overview
School Attended
- Del Valle High School
Job Titles Held:
- Team Lead
- Lead Cashier
- Rehab Agreement Specialist
- Team Leader
Degrees
- High School Diploma : 05/2010
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