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Team Lead Resume Example

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TEAM LEAD
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Workplace safety
  • Production monitoring
  • Equipment maintenance
  • Quality control
  • Cash handling
  • Staffing oversight
  • Data entry
  • Coaching and mentoring
  • Team oversight
  • Leadership
  • Product restocking
  • Point of sale knowledge
  • Order taking
  • Basic math skills
  • Payment collection
  • Cleaning and sanitizing
  • Product knowledge
  • Merchandising expertise
  • Product and service sales
  • Credit card processing
  • Identification checks
  • Refunds and exchanges
  • Product upselling
  • Cash balancing
  • Cash report creation
  • Cleanliness
  • Drawer management
  • Cash drawer management
  • Cash register skills
  • Multi-tasking ability
  • Customer assistance
  • Loss prevention
  • Heavy lifting
  • Payment processing
  • Purchase assistance
Work History
Team Lead, 05/2018 to 12/2019
Bush's Chicken – Austin, TX
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics
  • Tracked receipts, employee hours and inventory movements
  • Worked with team members to improve performance and implement training updates
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Assigned daily employee tasks and monitored activity and completion
  • Assessed workloads to meet seasonal fluctuation needs
  • Monitored areas for security issues and safety hazards
  • Quickly and accurately counted drawers at start and end of each shift
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Mentored new team members on POS system operation, customer service strategies and sales goals
Lead Cashier, 01/2014 to 10/2016
Austin Wrench A Part – Del Valle, TX
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Reviewed and resolved differences between accounting information and cash drawer
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Built effective training and coaching strategies to optmize team performance
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction
  • Resolved escalated customer disputes with special actions such as discounts
  • Assisted customers by answering questions and fulfilling requests
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Counted cash in register drawer at beginning and end of shift
  • Made the monthly schedule
  • Calculated every ones hours at the end of the week for payroll
Rehab Agreement Specialist, 07/2013 to 01/2014
Texas Guaranteed Student Loan – Round Rock, TX
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Managed and archived quality documentation and participated in internal and external quality audits.
Team Leader, 08/2011 to 07/2013
Bush's Chicken – Austin, Texas
  • Built strong relationships with customers through positive attitude and attentive response.
  • Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
  • Mentored and trained new staff to build highly-productive group of cashiers.
  • Evaluated team by reviewing customer feedback and key performance indicators.
  • Assigned daily job tasks and workloads to 6 team members.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each morning.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma: 05/2010
Del Valle High School - Del Valle, TX
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Resume Overview

Companies Worked For:

  • Bush's Chicken
  • Austin Wrench A Part
  • Texas Guaranteed Student Loan

School Attended

  • Del Valle High School

Job Titles Held:

  • Team Lead
  • Lead Cashier
  • Rehab Agreement Specialist
  • Team Leader

Degrees

  • High School Diploma : 05/2010

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