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Team Lead Resume Example

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TEAM LEAD
Professional Summary
Experienced in managing of a client portfolio as well as a team of both newly acquired and tenured account representatives. Willingness to take on added responsibility to meet tight deadlines and dedicated to excel at meeting client requirements.
Skills
  • Excellent work ethic
  • Highly detail-oriented
  • Proficient in verbal and written communication
  • Client management experience
  • Staff training/development
  • MS Office
Work History
02/2010 to Current
Team LeadDCM Services – Minneapolis, MN
  • Engage in discussions with the client and upper management during call calibrations and production meetings to ensure the portfolio is being properly managed.
  • Ensure team adherence to federal and state collection laws; as well as abide by internal compliance and procedures.
  • Monitor team compliance by conducting CQT's, reviewing route requests, tracking defects and assessing daily collections. 
  • Responsible daily for communicating certain account issues to the client.
  • Review client Procedural and Adherence Manual to identify new point deductions, defects and procedures.
  • Second voice and proactively work highly escalated accounts in addition to recognizing issues that need to be elevated to management.
  • Perform manager duties in their absence; including facilitating on-going requests with the client, responding to pay roll inquiries, addressing scheduling conflicts, and analyzing and distributing numerous reports to be delivered to upper management.
  • Work internally with various departments to ensure adherence to both new and existing processes.
  • Implement and monitor projects dedicated to new hire training and development, team policy and procedures, and structuring the team for best dialing practices.
  • Play a supportive role dedicated to mentoring, coaching and developing individual account representatives.
  • Oversee and direct account representatives in regards to time and route management, and overall productivity. 
  • Actively participate in Events Planning Committee, Cross Training, and the mentor program.
  • Manage time efficiently and maintain focus while multi-tasking in a fast-paced environment and responding to client needs on a consistent basis.
06/2006 to 02/2010
ServerApplebee's – Elk River, MN
  • Executed accurate and efficient cash transactions in a fast paced work environment.
  • Developed strong interpersonal communication skills while providing quality service to thousands of customers.
09/2004 to 06/2009
Marketing AssistantMeyers Printing – Minneapolis, MN
  • Assisted in the development of promotional strategies
  • Developed and distributed promotional booklets of product samples to sales leads to stimulate client interest
  • Provide administrative/secretarial support for various departments such as answering inbound calls on a 12-line switchboard, greeting clientele, assisting in the distribution of mail/facsimiles and fulfilling requests for pick-up and delivery of parcels
  • Versatile in numerous departments such as clerical work in an office setting, as well as inventorying, organizing and packing product in warehouse settings.
Education
2009
Bachelor of Science: Public Relations
St. Cloud State University - St. Cloud, MN


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Resume Overview

Companies Worked For:

  • DCM Services
  • Applebee's
  • Meyers Printing

School Attended

  • St. Cloud State University

Job Titles Held:

  • Team Lead
  • Server
  • Marketing Assistant

Degrees

  • Bachelor of Science : Public Relations

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