Team Lead Resume Example
Love this resume?Build Your Own Now
TEAM LEAD
Professional Summary
Experienced in managing of a client portfolio as well as a team of both newly acquired and tenured account representatives. Willingness to take on added responsibility to meet tight deadlines and dedicated to excel at meeting client requirements.
Skills
|
|
Work History
02/2010 to Current
Team LeadQuanex Building Products Corporation – Houston , TX
- Engage in discussions with the client and upper management during call calibrations and production meetings to ensure the portfolio is being properly managed.
- Ensure team adherence to federal and state collection laws; as well as abide by internal compliance and procedures.
- Monitor team compliance by conducting CQT's, reviewing route requests, tracking defects and assessing daily collections.
- Responsible daily for communicating certain account issues to the client.
- Review client Procedural and Adherence Manual to identify new point deductions, defects and procedures.
- Second voice and proactively work highly escalated accounts in addition to recognizing issues that need to be elevated to management.
- Perform manager duties in their absence; including facilitating on-going requests with the client, responding to pay roll inquiries, addressing scheduling conflicts, and analyzing and distributing numerous reports to be delivered to upper management.
- Work internally with various departments to ensure adherence to both new and existing processes.
- Implement and monitor projects dedicated to new hire training and development, team policy and procedures, and structuring the team for best dialing practices.
- Play a supportive role dedicated to mentoring, coaching and developing individual account representatives.
- Oversee and direct account representatives in regards to time and route management, and overall productivity.
- Actively participate in Events Planning Committee, Cross Training, and the mentor program.
- Manage time efficiently and maintain focus while multi-tasking in a fast-paced environment and responding to client needs on a consistent basis.
06/2006 to 02/2010
ServerCraftworks – Annapolis , MD
- Executed accurate and efficient cash transactions in a fast paced work environment.
- Developed strong interpersonal communication skills while providing quality service to thousands of customers.
09/2004 to 06/2009
Marketing AssistantHartz – Pleasant Plain , OH
- Assisted in the development of promotional strategies
- Developed and distributed promotional booklets of product samples to sales leads to stimulate client interest
- Provide administrative/secretarial support for various departments such as answering inbound calls on a 12-line switchboard, greeting clientele, assisting in the distribution of mail/facsimiles and fulfilling requests for pick-up and delivery of parcels
- Versatile in numerous departments such as clerical work in an office setting, as well as inventorying, organizing and packing product in warehouse settings.
Education
2009
Bachelor of Science: Public Relations
St. Cloud State University - City, State
St. Cloud State University - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
Resume Overview
School Attended
- St. Cloud State University
Job Titles Held:
- Team Lead
- Server
- Marketing Assistant
Degrees
- Bachelor of Science : Public Relations
Similar Resumes
