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Team Instructor Readiness Certified Educator Resume Example

Resume Score: 80%

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Anthony
Lewallen
Professional Summary

An exceptionally personable and talented educator with over 3 years of employee, student tutoring, and mentoring experience. I am passionate about working with youth and people of all ages and backgrounds, while promoting a safe environment for future leaders of our planet to grow. Possessing a strong commitment to confidentiality, enhancing and supporting education with outstanding written, oral communication and problem-solving skills. I have demonstrated ability to deliver one-on-one or group and classroom service focused on learning and skills development. My aim is to foster positive learning environments by encouraging students to develop individual skills and developing weaknesses into strengths. Specializing in 1-on-1, small group, and multi-team educational environments.

Skills
  • Verbal and written communication
  • Professional and personable experience oriented
  • Soft-skills
  • Individualized instruction
  • Group tutoring
  • Building blocks of learning
  • Reading level analysis
  • Writing assessments
  • Excellent work ethic
  • Teamwork
  • MS Office
  • Computer skills
  • Project Management
  • Planning and Coordination
  • PC and MAC software proficiency
  • Multitasking abilities
  • Conflict resolution techniques
  • Flexible and Adaptable
  • Detail-oriented
  • Organization and Time management
  • Physical Dexterity
  • Manual dexterity
  • Safety awareness
  • Performance improvements
  • Educational goal oriented

  • MentoringReligious youth group experience
  • Youth group experience
Education
American Public University SystemCharles Town, WVExpected in 12/2021Bachelor of Science: Mathematics - Operations Research
Work History
U-Haul International Inc.- Team Instructor Readiness Certified Educator
Phoenix, AZ01/2019 - 10/2020
  • Kept employee reports, and digitized records organized for easy updating and retrieval by authorized management members.
  • Directed new hires and seasoned employees through classroom instruction.
  • Established and maintained effective relationships with individuals to promote a professional, stimulating, and educational environment.
  • Performed continuous evaluations and monitoring of sales, support, and customer service agents in order to increase individual productivity and improve effectiveness through continued education.
  • Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
  • Maintained confidentiality of all customers, employees, vendors, and stakeholders as required by company standards.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Conducted team of 60 individuals with 20 direct reports, in operational development of service network, including implementation of quality requirements and operating standards.
  • Utilized various computer programs such as: Microsoft Word, Microsoft Teams, Excel, PowerPoint, OneDrive, Publisher, and Outlook to produce various reports, charts, graphs, and excel spreadsheets of sales goals as required by upper management.
  • Perfots.rmed duties and specialized responsibilities as a 1-2-3 Punch certified field operations agen
Transcom- Remote (WFH) Technical Support Representative
Phoenix, AZ07/2018 - 12/2018
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Processed over 100 support requests weekly for technical assistance on wide range of issues related to Apple products and Apple proprietary software from a remote setting.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to specialized technical support needs.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Helped streamline repair processes and update procedures for support action consistency.
Conduent- Remote (WFH) Technical Support Representative
Phoenix, AZ01/2018 - 06/2018
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across all 24 time zones.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Sykes Enterprises Inc.- Remote (WFH) Credit Cards Specialist
Phoenix, AZ01/2017 - 12/2017
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Obtained Golden Ticket award for outstanding customer service 4 times.
  • Managed over 2,000 requests monthly regarding credit card line increases, credit line decreases, address changes, late payments, missing payments, payment processing, fraud, and more.
Affiliations
  • Golden Key International Honor Society
  • National Society of Collegiate Scholars
  • Society for Collegiate Leadership and Achievement
  • American Culinary Federation
  • American Public University Student Mentor
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • U-Haul International Inc.
  • Transcom
  • Conduent
  • Sykes Enterprises Inc.

School Attended

  • American Public University System

Job Titles Held:

  • Team Instructor Readiness Certified Educator
  • Remote (WFH) Technical Support Representative
  • Remote (WFH) Credit Cards Specialist

Degrees

  • Bachelor of Science : Mathematics - Operations Research

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