dedicated to developing unique employee orientation and training programs that
will generate a
knowledgeable staff. Successful at helping new employees adjust to company
culture and feel valued in their
new roles. Understanding Human Resource Generalist adept at
managing a wide range of employee relations issues.
problem solving and mediation.Successfully introduces process improvements and
initiatives to drive corporate goal
New employee orientations
Society for Human Resource Management
Photoshop, Corel Drawing
Knowledgeable in all HR Systems
Fluent in English, Bengali
Moderate in Hindi, Urdu
08/2014 to Current
Teaching AssistantIndiana University – Bloomington, Indiana
Helping the instructor in conducting a HRM in Public Sector course.
Proctoring exams, recording attendance
Sharing knowledge, experience, ideas in the class.
01/2014 to 05/2014
Human Resources AssistantIndiana State University – Terre Haute, Indiana
Conducted pre-screening of the job applications.
Managed the hiring spreadsheet and administered e-skills assessment.
Developed and facilitated all new-hire orientations.
Facilitated the criminal background check process for new hires.
08/2013 to 12/2013
Graduate AssistantIndiana State University – Terre Haute, Indiana
Operated pre-screening and background checking of job applications.
Updated hiring spreadsheet.
Shared new ideas to update official website.
Organized 3 successful orientation programs for newly recruited employees.
08/2012 to 05/2013
Student Retention CounselorIndiana State University – Terre Haute, Indiana
Delegated support to continuing students who are facing academic difficulties. Counseled undergraduate students on academic, social and personal matters. Hold bi-weekly meetings with assigned undergraduate students.
Analyzed survey for the student retention program. Kept track of student progress and represented the results graphically. Increased student retention rate by 30% compared to the previous year.
Developed communication strategies, training
modules to address day-to-day company business need.
Conducted recruitment interviews and induction
training of new employees.
Shadowed employees to
determine an accurate description of the tasks and skills required for each
position. Achieved target of 21 days to train each batch of new employees and prepare them for production.
Arranged and conducted workshops, training
sessions, meetings and performance appraisal ceremonies for the
programs to improve communications with
Managed the employee
01/2010 to 05/2011
ExecutiveGrameen Phone Ltd – Dhaka, Bangladesh
Interacted with Australian customers to
provide better telecommunication and telesales services on behalf of our
client- an Australian telecommunication company.
Sold home phone plans, Internet packages and
provided value added services to the public.
For a research based client in UK, conducted a survey to get public opinion on usage of Facebook. The result was published in the International Contact Center Expo. Received 'Best Performer'
recognition for highest number of complete surveys in this project.
Communicated with 300 clients' inquiries and
Besides solving inquiries and complaints,
informed clients about different phone plans, Internet packages, value
explained newly arrived campaigns, products and services to clients.
Contributed to achieve
customer satisfaction target of 85%.
Master of Public Affairs: Non-Profit Management and International Development Indiana University - Bloomington, Indiana
Master of Science: Human Resources Development Indiana State University - Terre Haute, Indiana GPA: GPA: 3.80GPA: 3.80
Bachelor of Business Administration (B.B.A): Marketing and Human Resource Management North South University - Dhaka
Member, Academy of Human Resource Development, since January 2013. Leader, International Student Leadership Council, Indiana State University, 2012-2013. Historian, Wabash Valley Collegiate SHRM, 2012-2013. Treasurer and Lifetime Member of the Honor Society- Omicron Delta Kappa, Indiana State University Circle, 2012-2013.
Computer and Language Skills
Photoshop, Auto CAD, Corel Drawing, MS Office, SPSS, SAS Fluent-English, Bengali. Moderate-Urdu, Hindi. Beginner-Arabic
Portrayed Heritage of Bangladesh which included traditional dress,
food, musical instrument and utensils etc. at
Heritage Fair, Indiana
State University, November 2013.
Represented Bangladesh at Annual Diversity Fair 2013, organized by
Union Hospital, March 2013.
Volunteered at Sugar
Grove Elementary School and did community engagement on 26th October, 2012.
Garden on behalf of United Way, Day of Action 2012, 15th June 2012.
Volunteered at 43rd
Special Olympics Indiana Summer Games on 2nd- 3rd of June, 2012.
Leadership in Action Conference, Indiana, November 2013. 2.International
Student Leadership Development
Workshop, Indiana State University, September 2013. 3. Public Speaking
and Presentation Skill, Dhaka, Bangladesh,
2011. 4. Training of the Trainers, Dhaka, Bangladesh, September 2011.
5.Excellence in Customer Service, November
2007. 6. Leadership,
Effective Feedback and Communication, Dhaka, Bangladesh, February 2009.
Master of Public Affairs : Non-Profit Management and International Development Master of Science : Human Resources Development Bachelor of Business Administration (B.B.A) : Marketing and Human Resource Management
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