Teacher Assistant Clinton , UTSarah Rivkind/Jun 2019 to Current
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Tutored and supported studentsindividually and in groups of up to two or three by reteaching and reviewing lesson concepts.
Promoted student learning by providing individualized and small group support to reinforce dancing topics.
Assisted teachers with lesson preparation and curriculum implementation.
Conducted special assessments and tutoring sessions to support individual student needs.
Used strengthening exercises and repetition to assist students in learning the basic educational concepts.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Janitor Davis County, UTDavis School District/Dec 2019 to Oct 2020
Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
Operated janitorial equipment properly and safely.
Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
Wet mopped and spot mopped public corridors, washrooms and classrooms.
Scraped gum off of hard surfaces and carpet.
Customer Service Representative Farmington, UTLagoon/Jan 2019 to Oct 2020
Answered customer questions and addressed concerns.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered 25 inbound calls per day and directed to designated individuals or departments.
Supported end-users by responding quickly to phone messages and following up on complaints
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Prepared Foods Team Member Farmington, UTLagoon/Mar 2018 to Oct 2020
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Organized store by returning all merchandise to its proper place and restocked displays.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
Communicated store policy violations to leadership team quickly and accurately.
Stocked and rotated inventory regularly.
Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
Answered customers' questions and addressed problems and complaints in person and via phone.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Excelled in exceeding daily credit card application goals.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Kept current on market and product trends to effectively answer customer questions.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Replenished shelves to maintain adequate merchandise levels.
Exchanged returned merchandise for customers quickly and efficiently.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Trained new employees on company customer service policies and service level standards.
Education and Training
High School DiplomaSyracuse High SchoolSyracuse, UT
