tccoommi intensive case manager qmhp resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Qualified Mental Health Professional seeking Adjunct Professor of Psychology position. Offering six in half years in the mental Health field helping individuals learn and prepare to care for their mental health by engaging all individuals in discussion, readings, and assisgnments. I have succeeded in teaching more than 150 people learn about their mental health as well as learn techniques to control behaviors. I am eager to support Collin College by teaching undergraduates the Priniciples of Psychology while reflecting on the school's core values and policies. Dedicated [Type] Support Worker with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with [Number] years of experience building tailored programs for diverse individuals.
Accomplishments
I was the founder and opperator of the Care Closet at LifePath Systems that ran from November 2020 through August 2021. The Care Closet provided coats, clothing, and housewares for up to 100 of our individuals, infant to adult, who were homeless or were in need of clothing for various occasions; including job interviews, work, or court.
Skills
Skilled community-based case manager
Attention to Detail
First Aid/CPR
Self-Motivated
Multitasking Abilities
Strategic planning
Policies and procedures
Verbal and written communication, Decision Making, Active Listening, and Critical Thinking
Budgeting
Coaching and mentoring, Individualized support, Career advising
Group Instruction
Lesson Planning
Academic research
Dependable and Responsible
Cultural Awareness
Planning and Coordination
Teamwork and Collaboration
Work History
TCCOOMMI Intensive Case Manager, QMHP, 04/2018 to 08/2021 Nelson Mullins Riley – Denver, CO,
Texas Correctional Office on Offenders with Medical or Mental Impairments
Worked collaboratively with other mental health professionals, court officials, probation and parole officers to provide consistent care and minimize diversion.
Coordinate meetings and appointments between case load individuals and medical professionals and Probation/ Parole officers.
Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Developed treatments and casework programs for average of 25-30 patients per month.
Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of case management.
Applied array of different methodologies to assist patients with therapy.
Observed and monitored client behavior and responses to treatment.
Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Worked collaboratively with other mental health professionals, court officials, probation and parole officers to provide consistent care and minimize diversion.
Interviewed clients and family members to obtain key information for case planning and management.
Completed one-on-one counseling with broad range of clients suffering from Anxiety, BiPolar, and Schizphrenia disorders and issues.
Offered and documented treatment consent forms in patient health records.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Encouraged patients to discuss experiences in group and individual settings.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Directed person-centered, strengths-based, culturally competent and individualized intakes and assessments.
Jail Diversion, QMHP, 12/2016 to 04/2018 LifePath Systems, Collin County MHMR – City, STATE,
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
Used IMR methodologies to help patients during therapy sessions.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Offered and documented treatment consent forms in patient health records.
Observed and monitored client behavior and responses to treatment.
Encouraged patients to discuss experiences in group and individual settings.
Managed caseload of 65 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Prescribed and monitored psychiatric medications and recommended clinical interventions for acute conditions.
Applied array of different methodologies to assist patients with therapy.
Worked collaboratively with other mental health professionals, Court Officials, Porbation and Parole Officers to provide consistent care and minimize diversion.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Client Financial Support, 01/2015 to 06/2016 LifePath Systems, Collin County MHMR – City, STATE,
Follow company procedures and guidelines.
Building rapport with co-workers and clients
Handled payments and disbursements for 100+ clients daily.
Managed, tracked and monitored financial updates, watch lists and insurance files.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Liaised with customers, management and counseling team to better understand customer needs and recommend appropriate solutions.
Cultivated customer loyalty, promoted repeat business and improved day to day outcomes.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Fielded customer questions regarding available services, program prices, and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for the Office Manager
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Administrative Assistant, 09/2011 to 01/2012 The Key Center – City, STATE,
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Scheduled office meetings and client appointments for staff teams.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
Supported office staff and operational requirements with administrative tasks.
Developed and managed accurate and confidential patient records.
Verified insurance coverage to prepare for upcoming patient appointments.
Education
M.Ed. : Clinical Mental Health And Counseling, Expected in 12/2016 to Lamar University - Beaumont, TX, GPA:
Member of Chi Sigma Iota Counseling Academic & Professional Honor Society International, June 2014-2016.
Bachelor of Science: Psychology, Expected in 11/2012 to University of Phoenix - Tempe, AZ, GPA:
Associate of Arts: Business Communications, Expected in 10/2010 to University of Pheonix - Tempe, AZ, GPA:
Affiliations
Chi Sigma Iota Member - Counseling Academic & Professional Honor Society International, June 2014-2016
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