Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
  • Hardworking tattoo shop manager and receptionist successful at using service knowledge and exceptional customer service to increase guest retention and exceed sales goals.
  • Responsible for handling customer inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Focused on maximizing productivity and increasing customer base.
  • Believes exceptional customer service is essential to business success.
Skill Highlights
  • Customer-oriented
  • Motivated team player
  • Creative problem solver
  • Strategic thinker
  • Active listening skills
  • Fluent in Spanish
  • Reliable
Work Experience
08/2014 to Current Tattoo Shop Manager Turnin Headz Tattoos | City, STATE,
  • Greet customers entering shop to ascertain what each customer wanted or needed.
  • Describe services and tattoo procedures to customers and explain proper tattoo aftercare.
  • Assist costumers and artists with appointment scheduling.
  • Promote shop-exclusive services and promotional discounts to increase sales and attract new customers. 
  • Distribute business cards outside of the studio to generate new business.
  • Assist with inventory, order and stock supplies needed for the shop.
  • Answer and manage incoming and outgoing calls while recording accurate messages.
  • Maintain a clean reception area, including lounge and associated areas.
  • Routinely answer customer questions regarding tattoo services and pricing.
  • Politely assist customers in person, via telephone, and social media.
  • Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Expected in 2004 High School Diploma | Upland High School, Upland, CA GPA:

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Resume Overview

School Attended

  • Upland High School

Job Titles Held:

  • Tattoo Shop Manager

Degrees

  • High School Diploma

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