Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seasoned professional , successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.
Skills
Managing records
Conducting assessments
Team collaborating
Coordinating services
Improving well-being
Communication
Patient advising
Emotional awareness
Treatment plans knowledge
Educating families
Relationship building
High-energy attitude
Interventions
Superior communication skills
Conflict resolution
Goal development
Job counseling
Annual giving campaigns
Contribution commitments
Fundraising campaigns
Experience
04/2021 to CurrentFamily Service Liaison Children's Home Society Of Florida | Cocoa, FL,
Utilized understanding of crisis intervention and stress management to support others in emergency situations.
Handles activities related to the support and assistance of families facing the sudden death of a loved one in a hospital setting.
Assuring the family’s informational , physical and emotional needs are being met, and the overall process positively impacts the outcome for organ and tissue donation .
Provide support to families and assist in preparation to make end of life decisions .
Support the family in closure rituals and assist them in preparation for their departure from the hospital, regardless of donation decision.
Provide counseling to the family regarding donation options .
Prepare family for WOT in an medical setting .
Provide on call availability to respond to potential donor situations.
Works empathetically , compassionately and professionally with families in crisis.
Develops effective professional relationships
Assist in facilitating organ and tissue recovery
11/2017 to CurrentTargeted Case ManagerCity Of Colorado Springs | Colorado Springs, CO,
Facilitated client-centered sessions to help individuals create plans for addressing needs.
Liaised between community caregivers and clients to coordinate services.
Supported clients with plan development for medication usage, personal hygiene, shopping, cooking, budgeting and transportation.
Coordinated follow-up care for clients transitioning to lower levels of care with focus on continuation.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Collected and documented information from each client about concerns and any available contextual details.
Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Identified treatment goals based on individual diagnosis and history.
Maintained thorough clinical treatment notes.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Maintained documents by managing files following established procedures.
Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
Created and applied tailored care plans that would meet each patient's individualized needs.
Delivered respectful, compassionate care to each patient and family through dedicated listening and kind words.
Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Reached out to patients to convey lab results and provide care instructions.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Provided counseling for relapse prevention, social issues and mental health problems.
Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
Monitored students academic progress, mental health and sociability through ongoing individual assessments.
Counseled students in career planning, job placement and academic goals.
Worked collectively with education professionals to deliver in-school counseling support for identified students.
Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
Volunteered as temporary student guidance counselor to help resolve student personal issues.
Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational and social development.
Counseled students directly on course choices, schedules and study habits.
Coordinated alcohol and drug prevention programs to cultivate atmosphere focused on positive decision-making.
Employed skills in crisis intervention to help resolve difficult situations.
Intervened in crisis situations between students or students and teachers.
05/2015 to 10/2017Victim AdvocateLutheran Services | Waterloo, IA,
Interviewed victims and recorded impact statements for records and court proceedings.
Assisted individuals through criminal justice process, providing information and support including financial and emotional impact debriefing.
Advocated for victims during difficult situations by handling various tasks, including filing police reports.
Maintained caseload , managing case status reports for each.
Developed and oversaw procedures and policies for victim's advocacy program.
Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
Met with clients to determine necessary services and make treatment recommendations.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Referred family members to outside support options to assist with coping during times of increased stress.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
Raised funds by coordinating events.
Raised awareness and attracted donors through marketing campaigns.
Planned and coordinated resourcing, staffing and venue acquisition for fundraising events.
05/2002 to 09/2012Social Worker Lutheran Services | Dubuque, IA,
Produced referrals for various community resources, housing and transportation services.
Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers.
Liaised between clients and community agencies to arrange needed assistance.
Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
Prepared all required treatment records and reports.
Documented services and collected required data for evaluation.
Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
Counseled patients on ongoing basis to assist with challenges.
Performed psychosocial assessments and evaluations of current needs.
Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with referrals and prepared medical records for patients.
Called in prescription refills for patients.
Answered general questions and prepared patients for physician by explaining process.
Educated patients about medications, procedures and physician's instructions.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Scheduled appointments for patients via phone and in person.
Worked in collaboration with radiologists, sonographers and other healthcare team members.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Efficiently performed insurance verification and pre-certification .
Gathered community resources and coordinated referrals to obtain services.
Coordinated psychosocial assessments, treatment plans and progress notes.
Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
Planned hospice care for elderly and disabled patients.
Created and applied tailored care plans that would meet each patient's individualized needs.
Delivered respectful, compassionate care to each patient and family through dedicated listening and kind words.
Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Answered patient questions and provided take-home materials for further information.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
05/1997 to 05/2002Social WorkerCabinet For Families And Children | City, STATE,
Produced referrals for various community resources, housing and transportation services.
Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
Conducted in-depth interviews with various parties, including children, guardians, doctors, nurses and law enforcement to gain insight into each individual case.
Documented case information by completing forms promptly and filing with appropriate agencies.
Investigated each child's living environment to determine whether home was safe or presented risks.
Developed and executed plans to remove children from homes where abuse or neglect had occurred.
Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
Maintained thorough and accurate records outlining program operations and participant progress.
Recommended improved life choices to enhance client outcomes.
Partnered with interdisciplinary teams to implement care plans.
Education and Training
Expected in 12/1996Bachelor of Science | Social WorkMorehead State University, Morehead, KYGPA:
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