Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned professional , successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.

  • Managing records
  • Conducting assessments
  • Team collaborating
  • Coordinating services
  • Improving well-being
  • Communication
  • Patient advising
  • Emotional awareness
  • Treatment plans knowledge
  • Educating families
  • Relationship building
  • High-energy attitude
  • Interventions
  • Superior communication skills
  • Conflict resolution
  • Goal development
  • Job counseling
  • Annual giving campaigns
  • Contribution commitments
  • Fundraising campaigns
04/2021 to Current Family Service Liaison Children's Home Society Of Florida | Cocoa, FL,
  • Utilized understanding of crisis intervention and stress management to support others in emergency situations.
  • Handles activities related to the support and assistance of families facing the sudden death of a loved one in a hospital setting.
  • Assuring the family’s informational , physical and emotional needs are being met, and the overall process positively impacts the outcome for organ and tissue donation .
  • Provide support to families and assist in preparation to make end of life decisions .
  • Support the family in closure rituals and assist them in preparation for their departure from the hospital, regardless of donation decision.
  • Provide counseling to the family regarding donation options .
  • Prepare family for WOT in an medical setting .
  • Provide on call availability to respond to potential donor situations.
  • Works empathetically , compassionately and professionally with families in crisis.
  • Develops effective professional relationships
  • Assist in facilitating organ and tissue recovery
11/2017 to Current Targeted Case Manager City Of Colorado Springs | Colorado Springs, CO,
  • Facilitated client-centered sessions to help individuals create plans for addressing needs.
  • Liaised between community caregivers and clients to coordinate services.
  • Supported clients with plan development for medication usage, personal hygiene, shopping, cooking, budgeting and transportation.
  • Coordinated follow-up care for clients transitioning to lower levels of care with focus on continuation.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Collected and documented information from each client about concerns and any available contextual details.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Identified treatment goals based on individual diagnosis and history.
  • Maintained thorough clinical treatment notes.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Maintained documents by managing files following established procedures.
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Delivered respectful, compassionate care to each patient and family through dedicated listening and kind words.
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Reached out to patients to convey lab results and provide care instructions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Provided counseling for relapse prevention, social issues and mental health problems.
  • Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
  • Monitored students academic progress, mental health and sociability through ongoing individual assessments.
  • Counseled students in career planning, job placement and academic goals.
  • Worked collectively with education professionals to deliver in-school counseling support for identified students.
  • Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
  • Volunteered as temporary student guidance counselor to help resolve student personal issues.
  • Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational and social development.
  • Counseled students directly on course choices, schedules and study habits.
  • Coordinated alcohol and drug prevention programs to cultivate atmosphere focused on positive decision-making.
  • Employed skills in crisis intervention to help resolve difficult situations.
  • Intervened in crisis situations between students or students and teachers.
05/2015 to 10/2017 Victim Advocate Lutheran Services | Waterloo, IA,
  • Interviewed victims and recorded impact statements for records and court proceedings.
  • Assisted individuals through criminal justice process, providing information and support including financial and emotional impact debriefing.
  • Advocated for victims during difficult situations by handling various tasks, including filing police reports.
  • Maintained caseload , managing case status reports for each.
  • Developed and oversaw procedures and policies for victim's advocacy program.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
  • Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
  • Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Raised funds by coordinating events.
  • Raised awareness and attracted donors through marketing campaigns.
  • Planned and coordinated resourcing, staffing and venue acquisition for fundraising events.
05/2002 to 09/2012 Social Worker Lutheran Services | Dubuque, IA,
  • Produced referrals for various community resources, housing and transportation services.
  • Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers.
  • Liaised between clients and community agencies to arrange needed assistance.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Prepared all required treatment records and reports.
  • Documented services and collected required data for evaluation.
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
  • Counseled patients on ongoing basis to assist with challenges.
  • Performed psychosocial assessments and evaluations of current needs.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with referrals and prepared medical records for patients.
  • Called in prescription refills for patients.
  • Answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Scheduled appointments for patients via phone and in person.
  • Worked in collaboration with radiologists, sonographers and other healthcare team members.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Efficiently performed insurance verification and pre-certification .
  • Gathered community resources and coordinated referrals to obtain services.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Planned hospice care for elderly and disabled patients.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Delivered respectful, compassionate care to each patient and family through dedicated listening and kind words.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Answered patient questions and provided take-home materials for further information.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
05/1997 to 05/2002 Social Worker Cabinet For Families And Children | City, STATE,
  • Produced referrals for various community resources, housing and transportation services.
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
  • Conducted in-depth interviews with various parties, including children, guardians, doctors, nurses and law enforcement to gain insight into each individual case.
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Investigated each child's living environment to determine whether home was safe or presented risks.
  • Developed and executed plans to remove children from homes where abuse or neglect had occurred.
  • Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Partnered with interdisciplinary teams to implement care plans.
Education and Training
Expected in 12/1996 Bachelor of Science | Social Work Morehead State University, Morehead, KY GPA:

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Resume Overview

School Attended

  • Morehead State University

Job Titles Held:

  • Family Service Liaison
  • Targeted Case Manager
  • Victim Advocate
  • Social Worker
  • Social Worker


  • Bachelor of Science

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