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Targeted Case Manager Resume Example

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TARGETED CASE MANAGER
Summary

Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

Skills
  • Managing records
  • Conducting assessments
  • Team collaborating
  • Coordinating services
  • Improving well-being
  • Communication
  • Patient advising
  • Progress evaluations understanding
  • Emotional awareness
  • Treatment plans knowledge
  • Educating families
  • Gathering referrals
  • Relationship building
Experience
MCCC | Hazard, KYTargeted Case Manager11/2017 - Current
  • Facilitated client-centered sessions to help individuals create plans for addressing needs.
  • Liaised between community caregivers and clients to coordinate services.
  • Supported clients with plan development for medication usage, personal hygiene, shopping, cooking, budgeting and transportation.
  • Coordinated follow-up care for clients transitioning to lower levels of care with focus on continuation.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Collected and documented information from each client about concerns and any available contextual details.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Identified treatment goals based on individual diagnosis and history.
  • Maintained thorough clinical treatment notes.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Maintained documents by managing files following established procedures.
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Delivered respectful, compassionate care to each patient and family through dedicated listening and kind words.
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Reached out to patients to convey lab results and provide care instructions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Care Cottage | Hazard, KYVictim Advocate05/2015 - 10/2017
  • Interviewed victims and recorded impact statements for records and court proceedings.
  • Assisted individuals through criminal justice process, providing information and support including financial and emotional impact debriefing.
  • Advocated for victims during difficult situations by handling various tasks, including filing police reports.
  • Maintained caseload , managing case status reports for each.
  • Developed and oversaw procedures and policies for victim's advocacy program.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
  • Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
  • Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
Hometown Clinic | Hazard, KYSocial Worker 05/2002 - 09/2012
  • Produced referrals for various community resources, housing and transportation services.
  • Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers.
  • Liaised between clients and community agencies to arrange needed assistance.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Prepared all required treatment records and reports.
  • Documented services and collected required data for evaluation.
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
  • Counseled patients on ongoing basis to assist with challenges.
  • Performed psychosocial assessments and evaluations of current needs.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with referrals and prepared medical records for patients.
  • Called in prescription refills for patients.
  • Answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Scheduled appointments for patients via phone and in person.
  • Worked in collaboration with radiologists, sonographers and other healthcare team members.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Efficiently performed insurance verification and pre-certification .
  • Gathered community resources and coordinated referrals to obtain services.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Planned hospice care for elderly and disabled patients.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Delivered respectful, compassionate care to each patient and family through dedicated listening and kind words.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Answered patient questions and provided take-home materials for further information.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
Cabinet For Families and Children | Hazard, KYSocial Worker05/1997 - 05/2002
  • Produced referrals for various community resources, housing and transportation services.
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
  • Conducted in-depth interviews with various parties, including children, guardians, doctors, nurses and law enforcement to gain insight into each individual case.
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Investigated each child's living environment to determine whether home was safe or presented risks.
  • Developed and executed plans to remove children from homes where abuse or neglect had occurred.
  • Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Partnered with interdisciplinary teams to implement care plans.
Education and Training
Morehead State University | Morehead, KYBachelor of Science in Social Work12/1996
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Resume Overview

Companies Worked For:

  • MCCC
  • Care Cottage
  • Hometown Clinic
  • Cabinet For Families and Children

School Attended

  • Morehead State University

Job Titles Held:

  • Targeted Case Manager
  • Victim Advocate
  • Social Worker

Degrees

  • Bachelor of Science in Social Work

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