(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Energetic leader promotes five years of industry experience with superior record of accomplishment. Ambitious and highly motivated case manager surpasses demanding objectives and achieves or exceeds set goals. Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.

  • Case Management
  • Intake Experience
  • Interviewing
  • Budgeting
  • Social Work
  • Listener
  • Eligibility assessments
South University Savannah, GA, Expected in 06/2022 Master of Arts : Public Administration - GPA :
Voorhees College Denmark, SC, Expected in 05/2015 Bachelor of Science : Criminal Justice - GPA :
Denmark Technical College Denmark, SC, Expected in 05/2013 Associate Degree : Criminal Justice - GPA :
Work History
Alameda Health System - TANF Case Manger
Alameda, CA, 07/2019 - Current
  • Works with TANF and ABAWD clients, Job Developers, and E&T Coordinator to ensure the development of and placement in work activities that meet clients' needs
  • Ensures that participation goals are met and properly documented for assigned caseload
  • Monitors progress of clients and family members throughout the quest for self-reliance and ensure that goals, as outlined in Family Plan, are being met
  • Meets with each assigned client as needed to provide support and ensure compliance with their goals
  • Process system-generated alerts (SNAP, TANF, ESAP, and SCCAP) in the county of residence
  • Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in confidential, timely, and accurate manner
  • Documents client work participation activities in agency designated system
  • Enters timely documentation in SCOSA of events and activities that may affect clients' continued eligibility for benefits
  • Prepares reports as requested by supervisor or otherwise required and observes and enforces program policies and practices
  • Refers clients to other services, including, but not limited to childcare, job placement, educational facilities, and any necessary intervention services
  • Participates in training and supervisory meetings or staffing as required
  • Interprets social services programs to clients, the general public, and to community as needed
  • Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
  • Worked with customers to understand needs and provide excellent service
Eau Claire County - Eligibility Coordinator (Interim Supervisor)
Eau Claire, WI, 10/2021 - 02/2022
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Handled several calls per day to address customer inquiries and concerns
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Developed and maintained courteous and effective working relationships
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
South Carolina Department Of Social Services - Eligibility Specialist I
City, STATE, 08/2016 - 07/2019
  • Made collateral calls to clients to verify important information
  • Handled alerts that are generated through CHIP
  • Analyzed data to determine eligibility of benefits
  • Conducted client interviews and applicant's eligibility for expedited SNAP
  • Adhered to program and procedural guidelines to maintain program integrity and positive client interactions
  • Participated in emergency assistance and disaster relief for Red Cross
  • Ability to maintain composure in any situation
  • Assisted human services specialist with client advocacy
  • Team leader, holding meetings, sending out emails, and making collateral calls
  • Running daily reports
  • Determined level of benefits to which client is entitled
  • Initiated requests for information on eligibility determinations from outside sources
  • Conducted training for newly hired employees
  • Typed detailed documentation regarding actions that were taken in case
  • Maintain an average of 75 cases in caseloads
South Carolina Department Of Corrections - Correctional Officer
City, STATE, 08/2015 - 12/2015
  • Tracked inmates through headcounts, visitor logs, and scheduled activities
  • Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers
  • Booked new inmates into t facility and processed inmates for release
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing
  • Conducted routine and emergency headcounts
  • Inspected worksites and crew trucks for contraband, cleanliness, and safety
  • Arranged for medical and dental care of inmates
  • Escorted inmates to and from cells, court, hospitals, and medical appointments

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Resume Overview

School Attended

  • South University
  • Voorhees College
  • Denmark Technical College

Job Titles Held:

  • TANF Case Manger
  • Eligibility Coordinator (Interim Supervisor)
  • Eligibility Specialist I
  • Correctional Officer


  • Master of Arts
  • Bachelor of Science
  • Associate Degree

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