I am detail-oriented and effective at working with clients from a wide range of backgrounds. Passionate about providing meaningful support and services to all clients. I am systematic and organized, trained in computer data entery, skilled at writing case notes and reports, as well as filing documents. Worked with State and Tribal auditors. Dependable meeting deadlines, history of accomplishments demostrated outstanding case management and dedication to clients as evidenced by repeated improved evalution scores, some letters of praise from clients.
Skills
Customer relations
Customer-oriented
Approachable
Telephone etiquette
Microsoft Office proficiency
Written and verbal communication
Work History
TANF case manager, 06/2005 - 02/2012 Confederated Salish & Kootenai Tribes – City, STATE,
Worked directly with department head of Department of Human Resource Development (DHRD) and lead Temporary Assistance to Needy Families (TANF) resource broker/manager, as well as with the Salish and Kootenai tribal council and other State and Federal government programs to achieve a better quality of life for low income/poverty level clients.
Trained, coached and mentored clients to ensure smooth adoption of new and established programs.
Help clients set goal and accomplish their goals towards a more successful self efficient life.
Found Jobs and created jobs for clients, wrote up work contracts.
Helped with educational goals with clients and or children, monitored their progress and attendance.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview potential clients.
Kept organized documentation of clients information for office of DHRD for TANF clients and State and Federa,and Triball programs involved.
Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children
Attended case conference, supervision, departmental, and outside meetings and trainings as requested.
Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs
Reviewed records, and conferred with other professionals
Abided by the laws of confidentiality.
Maintained case files that included activities, progress notes, evaluations, and recommendations
Maintained databases, mailing lists, telephone networks, and other information to facilitate the functioning of State and Federal and Tribal programs as well as education programs
This was a emergency hire and short term contract; I worked until contract was expired.
Researched and wrote various pieces per week for THE CHARKOOSTA NEWS.
Evaluated and followed up on news leads and news tips to develop story ideas.
Worked the local beat, and covered topics of interest and Current concerns and interviewed local people of interest.
Followed through on beat sources, contacts and leads to gather information for stories.
Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.
Education
Associate of Science: Social, Expected in 2005 - Salish Kootenai College - Pablo, MT GPA:
3.8 GPA
Had one year to complete BA but had to quite collge due to financial situation, never went back , had to find employment.
Recongnized for achievements in pursuit of my educational goals through the SCK College. Received awards through various programs and jobs. Certifications in Creative Problem Solving, Career Coach counselor education from Minnesota. Certifications in Suicide Alertness TANF National Tribal Institute, Customer Service in best & worst times/ dealing with difficult people. Also Certified through UCDavis...
Additional Information
I put forth much effort in all I do and I have tackled many jobs not listed through out the past which I have had no
prior experience from: fishing fly tying, road construction, roof building, working with elderly in a hospital care
facility, selling products in homes,etc...,I am willing to learn skills , I have always given my employers all I can give.
2014-2016 most recent job and only one here in Kauai, has beed working as a private care provider, until elderly couple passed on seven months apart.
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