Highly enthusiastic performance driven customer service professional with 10+ years client interface experience. Dedicated and self driven to maintain customer satisfaction and contribute to company success.
Highlights
Sharp problem solver
Energetic work attitude
Compensation/payroll
Employee relations
Customer Service
Multi-Task Management
Organizational Skills
Detailed Oriented
Education
The Art Institutes International MinnesotaMinneapolis, MNExpected in 2006 ā āBachelor of Science:Advertising - GPA:
Advertising
Experience
Acadia Healthcare Inc. - Talent Management Representative Lynchburg, VA, 07/2013 - 06/2014
Manage day to day unemployment claims process.
Facilitate communication with the management team and third party vendor to ensure all filed unemployment claims are responded to accurately and in a timely manner in accordance with Federal Unemployment Integrity laws.
Review, on a case by case basis, unfavorable unemployment rulings, utilizing knowledge of federal and state unemployment regulations as well as Buffalo Wild Wing's policies and procedures to decide whether to move the claim forward in the process in effort to reduce Buffalo Wild Wings' tax liability.
Coordinate all necessary documentation and witness information to management and third party vendor for hearings.
Responsible for supplying timely and accurate wage audit information regarding Unemployment Insurance benefits in order for states to determine qualifying benefit amount for claimants to assist states with identifying fraudulent claims.
Facilitate leave of absence program, partnering directly with team members, management and third party vendors to coordinate leave of absence transitions, approvals, system statuses and documentation in accordance with federal, state and laws.
Work closely with the Risk Management department to moderate between the worker's compensation and leave of absence vendors, guaranteeing each team member receives the benefits they are eligible for regarding job protection and disability benefits.
Manages escalated cases working closely with team members and management on accommodation or termination proceedings.
First point of contact for team members and management regarding Talent Management inquiries providing support through multiple forms of contact via email, phone and mail.
Aligned with Talent Management COEs to ensure seamless transfer of information related to current projects and updates.
Responsible for maintaining accurate company records and ensuring data integrity through periodic data audits.
Manages and administers credentials all team members through HRIS.
Regulate I-9 verification process within federal compliance guidelines.
Kpmg - Leave of Absence / Short Term Disability Case Manager Richardson, TX, 03/2009 - 04/2013
Responsible for managing claims of over 400 clients across the country; ensuring claims are resolved appropriately and in a timely manner.
Authority to decline claims after research and partnership with medical experts.
Explore and investigate cases to determine next action steps and present my recommendation to leaders for approval and denial.
Maintain confidentiality of information provided by team members and health care providers regarding medial status. Partner with multiple groups to manage claims, uphold state and federal guidelines, maintain privacy rights and administer the clients policy.
Communicate claim status to team members, Team Leaders, HR partners and medical providers.
TARGET CORPORATION - Leave of Absence Specialist City, STATE, 10/2007 - 03/2009
Responsible for opening and closing of salon.
Lead daily operation of salon by overseeing time of stylists, supervising coordinators, managing money, selling products and providing a positive experience to salon patrons.
Trained coordinators and stylists on proper procedures, cash handling, policies and customer service.
Exceeded up-selling goals by 2% by providing great guest service.
Managed salon to ensure stylists were running on time, while providing the ultimate luxurious spa experience.
Responsible for managing claims of over 400 clients across the country; ensuring claims are resolved appropriately and in a timely manner.
Authority to decline claims after research and partnership with medical experts.
Explore and investigate cases to determine next action steps and present my recommendation to leaders for approval and denial.
Maintain confidentiality of information provided by team members and health care providers regarding medial status.
Partner with multiple groups to manage claims, uphold state and federal guidelines, maintain privacy rights and administer the clients policy.
Communicate claim status to team members, Team Leaders, HR partners and medical providers.
TARGET CORPORATION - Senior Leave of Absence Representative City, STATE, 08/2007 - 10/2007
Served as a primary guidance and resource to team members during their leave of absence.
Audited Physician LOA paperwork, to confirm necessary information was complete in order to process the leave (FMLA Forms, Disability Forms, HR partner requests and emails).
Provided effective follow up communication to team members and HR partners via letters, e-mails and/or phone calls.
Provided timely and appropriate resolutions to our HR Partners.
TARGET CORPORATION - Benefits Representative City, STATE, 06/2007 - 08/2007
Well-versed on approximately 10 different benefit types in order to answer team member questions.
Responded to inquiries and utilized appropriate resources to provide accurate and complete resolution.
Received and processed incoming calls to the Team Member Service Center in an efficient brand manner.
Computer Skills
HRIS, Lotus Notes, Microsoft Office, Outlook, Oracle, PeopleSoft
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School Attended
The Art Institutes International Minnesota
Job Titles Held:
Talent Management Representative
Leave of Absence / Short Term Disability Case Manager
