Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned professional with a successful record of accomplishments in quality assurance, talent management coordination, and client support. Major strengths include implementing excellent candidate experience process and ability to adhere to moving deadlines. Competent team player with strong organizational qualities, project management, and excellent communication skills.

Skills
  • Meeting Support
  • Client Relations
  • Event Billing
  • Accommodation Organization
  • SME for Workday technology tools and problem-solving
  • Leadership and Development
  • Streamlining processes for maximum efficiency
  • Strong communication across many mediums
  • Organization & execution of large Corporate Events
  • Microsoft Office Suite (Excel, PowerPoint, OneNote, Teams)
  • I-9 Verification and onboarding
  • Autonomous decision-making
Work History
04/2016 to Current Talent Management Recruiting, Events & Onboarding Universal Health Services | Donalsonville, GA,

● Decreased interview scheduling time by 98% within the VSP (Vanguard Specialty Program) space

● Creator of Teams Availability Outreach process to decrease time-to-fill 2021 Goal

● Owner and creator of New Hire Training Schedule; trained 2 interns and 1 new hire in Spring 2021 due to highest queue output

● Transformed IT Specialized student on-site interviews to virtual sessions amid pandemic within 48 hours

● Specialist for Workday Taskforce Team; research and escalate Workday issues for all of HR Global Talent Acquisition

● Assisted with I-9 onboarding process, resulting in verification of identification for 208 new hires within 3 day

● Partner with different stakeholders to ensure seamless processes and overall success

03/2014 to 08/2016 Business Office Manager Charleston Gi | Summerville, SC,
  • Complete all administrative duties as required, including but not limited to, copying, filing, new employee paperwork, accounts payable, accounts receivable, petty cash, payroll and data entry
  • Meet individually with each new hire prior to the first day of work to assure completion of all required paperwork.
  • Serve as HR contact; relay benefits information, maintain personnel files, answer payroll/benefits/leave questions and maintain performance review scheduling system.
  • Be sure to have all proper paperwork turned in by employees who plan to go out on leave.
  • Act as a point of contact between employees and corporate office for all HR needs.
  • Verify prospective employees through E-verify.
  • Work together with all department heads to gather all invoices/bills. Done on a weekly basis.
  • Code all invoices according to department.
  • Ensure that time records and pay data are accurate and up to date according to company standards.
  • Accurately manage resident records ensuring completed resident agreements and adequate follow up on special agreements and renewals.
  • Generate monthly invoices for Residents.
  • Employ timely collection methods on accounts that become outstanding.
  • Cover reception area as needed.
  • Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
  • Be observant of residents’ conditions and behavior, and communicate potential difficulties or opportunities to the appropriate team member.
  • Maintain utmost confidentiality in performing every aspect of these duties
03/2013 to 03/2014 Front Desk Coordinator Sonobello Body Contouring Centers | City, STATE,

Customer Service/Administration

  • Ensuring exceptional customer service is given to each individual that comes through the center doors or via phone including patients and visitors
  • Maintain accountability for the schedule book
  • Maximize office productivity through proficient use of appropriate software applications: schedule, Care Credit and any other systems as required.
  • Conduct confirmation calls for appointments at least 2 business days in advance.
  • Pull next day’s patients charts, filing, faxing as needed and prepare new patient charts. Organize charts according to scheduled appointment time.
  • Maintain inventory of all supplies and forms.
  • Check general email for the center and forward to the appropriate staff member.

Billing

  • Review clerical and billing records to ensure completeness, accuracy and timeliness. Organize and maintain file system and file correspondence and other records including patient’s files.
  • Enter payment in computer and credit card transactions.
  • Log any and all payments received throughout the day and document as needed.
  • Print daily close out reports on scheduling system and review for accuracy. Batch credit card terminals as needed (verify that all daily totals are accurate before batching out terminals)
  • Verify all invoices are accurate, notify Manager if there are any discrepancies so they can be corrected as needed.
  • Fill deposit slips for all received and cash and checks.
  • Give copy of receipt to patient and file original in patient file.
Education
Expected in 04/2014 Bachelor of Arts | Communications Southern New Hampshire University, Manchester, GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Talent Management Recruiting, Events & Onboarding
  • Business Office Manager
  • Front Desk Coordinator

Degrees

  • Bachelor of Arts

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