Universal Orlando
Talent Development Trainer |
Orlando,
FL |
May 2012 - December 2015
Developed and established Day 4 Orientation for Food and Beverage Division.
Ensured the continued success of the new On-the-Job Training process.
Yearly ownership of special events. Managed the various class calendars for client group. Partnered with Environmental Health & Safety Representative to close gapsbetween classroom versus infield. Resolved gaps in basic Guest Service knowledge through education, partnership, and motivation.
Creation of documents to support client needs.
Trained Team Members in preparation of the grand opening of new experiences. Selected and assigned On-The-Job Trainer Instructors to conduct specific training. Drove departmental performance and achievement of of safetythrough working relationships with key partners to establish goals. Partnered with leader to produce organized and edited training manuals, visual aids and other educational materials for On-The-Job Training. Plannedand executedtraining forspecial events which included event education and On-the-Job training.
Universal Orlando
Assistant Restaurant Manager |
Orlando,
FL |
May 2005 - May 2012
Developed a detailed method for writing and delivering all reviews
Led Team Member Satisfaction Surveyaction planning
Partnered with Talent Development to establish preliminary SOP\'s
Developed a mentor program for Team Captains
Partnered with Restaurant Manager to achieve higher engagement of Team Members for Guest Service
Planned and executed the writing of schedules
Spearheaded the upkeep of safety requirements
Established an onboarding process for new hires
in venue Developed a program to solicit Team Member feedback through creation of "stick it" program
Spearheaded recognition initiative for recognizing back of house culinary Planned and executed all aspects of instructing over 40 Team Members daily
