Talent Development Trainer, 05/2012 to 12/2015
Baumhowers Victory Grill – Vestavia Hills, AL,
Developed and established Day 4 Orientation for Food and Beverage Division.
Ensured the continued success of the new On-the-Job Training process.
Yearly ownership of special events. Managed the various class calendars for client group. Partnered with Environmental Health & Safety Representative to close gapsbetween classroom versus infield. Resolved gaps in basic Guest Service knowledge through education, partnership, and motivation.
Creation of documents to support client needs.
Trained Team Members in preparation of the grand opening of new experiences. Selected and assigned On-The-Job Trainer Instructors to conduct specific training. Drove departmental performance and achievement of of safetythrough working relationships with key partners to establish goals. Partnered with leader to produce organized and edited training manuals, visual aids and other educational materials for On-The-Job Training. Plannedand executedtraining forspecial events which included event education and On-the-Job training.