Team-oriented self-starter bringing 15 years experience inthe hospitality industry not excludingtraining, staff development, andmanagement. Exceptional communication and organizational skills.
Openly expresses ideas
Provides and asks for feedback
Makes and implements decisions
Strong work ethic
Microsoft Power Point
Experienced training professional with strong leadership and relationship-building skills. Excellent at juggling multiple
tasks, working under pressure, and creative solutions.
Curriculum development Effective communicator
Creative problem solving Proficient in Microsoft Publisher
Attention to detail Proficient in Microsoft Power Point
Organization Independent thinker
Universal OrlandoTalent Development Trainer | Orlando, FL | May 2012 - December 2015
Developed and established Day 4 Orientation for Food and Beverage Division.
Ensured the continued success of the new On-the-Job Training process.
Yearly ownership of special events.
Managed the various class calendars for client group.
Partnered with Environmental Health & Safety Representative to close gapsbetween classroom versus infield.
Resolved gaps in basic Guest Service knowledge through education, partnership, and motivation.
Creation of documents to support client needs.
Trained Team Members in preparation of the grand opening of new experiences.
Selected and assigned On-The-Job Trainer Instructors to conduct specific training.
Drove departmental performance and achievement of of safetythrough working relationships with key partners to establish goals.
Partnered with leader to produce organized and edited training manuals, visual aids and other educational materials for On-The-Job Training.
Plannedand executedtraining forspecial events which included event education and On-the-Job training.
Universal OrlandoAssistant Restaurant Manager | Orlando, FL | May 2005 - May 2012Developed a detailed method for writing and delivering all reviews
Led Team Member Satisfaction Surveyaction planning
Partnered with Talent Development to establish preliminary SOP\'s
Developed a mentor program for Team Captains
Partnered with Restaurant Manager to achieve higher engagement of Team Members for Guest Service
Planned and executed the writing of schedules
Spearheaded the upkeep of safety requirements
Established an onboarding process for new hires
Developed a program to solicit Team Member feedback through creation of "stick it" program
Spearheaded recognition initiative for recognizing back of house culinary
Planned and executed all aspects of instructing over 40 Team Members daily
Universal OrlandoTalent Development Senior Trainer | Orlando, FL | January 2016 - Current
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Responsible for directingorientation procedures, content, and Facilitator sign off.
Organized and edited training manuals, visual aids and other educational materials.
Delivered a wide variety of courses including topics on communication, team building, leadership, and managing change effectively.
Selected and assignedeleven On-The- Job TrainerInstructors to conduct specific training in addition to day to day work.
Alternated training methods if the expected improvements were not reached.
Led bi-weekly coaching, counseling, and feedback sessions with On-The- Job Trainer Instructors
Planned and organizedcorporate training for grand openings.
Planned and organizedannual training for continuoustraining programs.