Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Competent HR Specialist equipped with solid time management and interpersonal skills. Seeking an entry level position in the human resources field.
  • Excellent interpersonal and coaching skills
  • Proficient communicator
  • Motivated
  • Strong organizational skills
  • Microsoft Office proficiency
  • Insurance processing
05/2015 to Current TALENT DEVELOPMENT SPECIALIST Brightspring Health Services | Glenwood, IA,
  • Responsible for assessment and orientation of program participants to support movement to job readiness activities which support successful initial three-week and 90 days completion
  • Meets with participants to identify barriers to employment and develop strategies to manage these issues.
  • Offer assistance at other ResCare SC JUMMP office locations when additional assistance is required
  • Offer alternative methods for those individuals to participate who have a breakdown in transportation, or child care arrangements
  • Offer supportive services that would allow for a better success rate of the individual
  • Submit required daily, weekly, and monthly reports to ResCare staff in a timely manner
  • Maintains complete, accurate and timely case notes and related records in manual and or electronic systems
  • Create update and ensure completion of plans according to contract deadlines
  • Update PATS hours for active participants
  • Submit required SCDSS reports
  • Attends scheduled supervision meetings to discuss participants progress
  • Communicate with CERCU when submitting documentation for sanctioning, three-week completion, job placement/job loss, updating referrals, and any other issues
  • Provides accurate, well written and timely case notes to document all participant interactions
  • Creates accurate, well written IEPs to support participant employment and updates plans regularly to reflect changes in progress and/or goals and objectives
  • Supports program participation as appropriate to each individual and sees opportunities for success versus reasons for non-compliance by working with individual needs
  • Utilizes individual and group orientations Monday-Thursday to improve service delivery options
  • Institutes motivation interviewing as prescribed by SCDSS
  • Utilizes partner network and other local resources to assist participants in addressing barriers to gaining and retaining employment
  • Understands and ensures timely upload/entry of required SCDSS documentation
  • Creates a positive, supportive environment to encourage participant engagement
  • Followed all policies outlined by ResCare, and that of the SC JUMMP Manual
  • Other duties as assigned.
02/2011 to 11/2014 HAZARD INSURANCE PROCESSING SPECIALIST Greenstone Fcs | Schoolcraft, MI,
  • Processed documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals Identify policy type and determine appropriate action needed
  • For example: PUD, Townhome, Flood, Wind, LPI, Condo, etc
  • Make appropriate updates to client database in order to meet regulatory obligations
  • Make timely premium payments from established escrow accounts to ensure continuous coverage
  • Manage time to handle multiple demands and competing priorities.
  • Meet deadlines and quality standards.
  • Maintained Lender Place Insurance Loans with the LPI team and Flood LPI loans.
  • Made appropriate updates to client lines.
  • Communicated with insurance agents and insurance carriers to verify information, update status.
02/2010 to 07/2010 Customer Service Representative Mg Properties | Tempe, AZ,
  • Received inbound phone calls from customers in relation to their mobile service.
  • Accessed the company's internal systems to obtain customer information and to make the necessary corrections to customer information.
  • Performed troubleshooting tasks for mobile devices that were experiencing malfunctions.
  • Ensured and provided quality service to both internal and external customers.
  • Processed customer payments, and also applied adjustments to customer's bills within the limitations that the organization allowed.
05/2009 to 02/2010 Assistant Manager Super 10 | City, STATE,
  • Trained store associates on using a register, stocking store merchandise, handling irate customers, and time management.
  • Purchased inventory and verifying receipt.
  • Assisted Store Manager in responsibility for the store.
  • Created a welcoming environment for the customers and the employees.
  • Provided strong leadership presence and control in the store.
  • Ensured that the company's standards were met for store and associate appearance at all times.
  • Prioritizes, plans, and adjusted schedules as necessary.
  • Planned, coordinated, and executed all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
  • Ensured all pricing, signage, and displays were correct at all times.
  • Received regular vendor deliveries and stocked sales floor in a timely manner.
  • Enforced all company policies and procedures, including health, safety, and security.
  • Made nightly deposits.
Expected in 2014 Master of Arts | Human Resource Development Webster University, Myrtle Beach, South Carolina GPA:
Expected in 2009 | History Francis Marion University, Florence, South Carolina GPA:
Professional and friendly Multi-tasking Careful and active listener

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Resume Overview

School Attended

  • Webster University
  • Francis Marion University

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager


  • Master of Arts

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