Workforce Solutions Of North Central Texas - Talent Development Specialist Corsicana , United States02/2018 - 05/2020
Coordinated casting sessions by reserving audition space, scheduling talent and spearheading day-of activities.
Prioritized numerous activities by continually updating information, controlling scheduling and corresponding with contacts via phone and email.
Handled 35 calls per week to address customer inquiries and concerns.
Increased customer satisfaction by resolving lack of skills or barriers to employment issues.
Manage successful implementation of workforce investment act (WIA)/workforce innovation and opportunity act (WIOA) services.
Collaborated with regional, state and corporate leadership on scope of work (SOW) guidelines, policies and regulations to ensure federal grant performance.
Provided career guidance and job seeking services to diverse population with focus on helping participants find suitable employment.
Advised participants in helping them make informed decisions about their careers through assessments (my next move and ones) and learning measurement tools (TABE) to develop objectives and strategies.
Facilitated classes, workshops, and demonstrations to teach principles, techniques, or methods utilizing adult learning principles and theories in subject matters such as life skills and workforce entry skills (resume writing, interview, and soft skills).
Assessing clients achievements, interests and aptitudes through appropriate testing, interviews and other methods.
Orchestrated casting for 10 productions each week by holding auditions and securing ideal talent.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Followed through with client requests to resolve problems.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags..
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Walmart- Customer Service Desk Associate Corsicana , TX10/2006 - 08/2010
Operated cash register for cash, check and credit card transactions with 100 % accuracy.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Requested official identification for purchase alcohol and cigarettes and verified details, consistently meeting strict legal standards of underage sales.
Assisted customers by answering questions and fulfilling requests.
Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint Presentations, Microsoft Outlook
PowerPoint, Excel, And Access Microsoft Office, Data Entry, Organizational, Strong Written/Verbal, Customer Service/Sales, And Administrative Assistant. Excel, Office Administration, Project Management, Type 45 WPM, Health Services Management, File Management, Workforce, Excellent Customer Service, Health Insurance, Strong Written & Verbal Communication, And Mastery Of Microsoft Office Programs.