(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Scheduling proficiency
  • Customer service
  • MS Office
  • Communications
  • Problem Resolution
  • Relationship Development
  • Organization
  • Administrative experience
  • Strong administrative abilities
  • Research
  • General Office Duties
  • Telephone Skills
  • Listening
  • Problem Solving
  • Building Effective Relationships
  • Data Entry
Mildred High School Corsicana, Expected in 04/2004 GED : - GPA :
Work History
Brightspring Health Services - Talent Development Specialist
San Diego, CA, 02/2018 - 05/2020
  • Coordinated casting sessions by reserving audition space, scheduling talent and spearheading day-of activities.
  • Prioritized numerous activities by continually updating information, controlling scheduling and corresponding with contacts via phone and email.
  • Handled 35 calls per week to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving lack of skills or barriers to employment issues.
  • Manage successful implementation of workforce investment act (WIA)/workforce innovation and opportunity act (WIOA) services.
  • Collaborated with regional, state and corporate leadership on scope of work (SOW) guidelines, policies and regulations to ensure federal grant performance.
  • Provided career guidance and job seeking services to diverse population with focus on helping participants find suitable employment.
  • Advised participants in helping them make informed decisions about their careers through assessments (my next move and ones) and learning measurement tools (TABE) to develop objectives and strategies.
  • Facilitated classes, workshops, and demonstrations to teach principles, techniques, or methods utilizing adult learning principles and theories in subject matters such as life skills and workforce entry skills (resume writing, interview, and soft skills).
  • Assessing clients achievements, interests and aptitudes through appropriate testing, interviews and other methods.
  • Orchestrated casting for 10 productions each week by holding auditions and securing ideal talent.
Fbmc - Senior Account Representative
FL, State, 05/2014 - 01/2018
  • Identified issues with proactive approach and resolved or escalated problems.
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Identified and qualified accounts to assess revenue potential.
  • Applied more than 50 payments per week.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Performed targeted collections on past due accounts aged over 3 days.
  • Managed over 35 customer calls per day
Delta Apparel, Inc. - Customer Service Manager
Clinton, TN, 02/2014 - 05/2014

Reviewed repeated issues within operations and

  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags..
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Von Maur - Customer Service Desk Associate
Lincoln, NE, 10/2006 - 08/2010
  • Operated cash register for cash, check and credit card transactions with 100 % accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for purchase alcohol and cigarettes and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint Presentations, Microsoft Outlook
  • PowerPoint, Excel, And Access Microsoft Office, Data Entry, Organizational, Strong Written/Verbal, Customer Service/Sales, And Administrative Assistant. Excel, Office Administration, Project Management, Type 45 WPM, Health Services Management, File Management, Workforce, Excellent Customer Service, Health Insurance, Strong Written & Verbal Communication, And Mastery Of Microsoft Office Programs.
  • JavaScript Cisco Systems WebEx; WBT Systems TopClass Web browser software Microsoft Publisher Blackboard

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Resume Overview

School Attended

  • Mildred High School

Job Titles Held:

  • Talent Development Specialist
  • Senior Account Representative
  • Customer Service Manager
  • Customer Service Desk Associate


  • GED

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