talent advisor resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Certified Associate Project Manager seeking to transition into Project Management with effective and efficient communication skillset focused on deliverables, pursuing a stimulating and challenging opportunity.
Skills
Certified Associate in Project Management
Cisco Certified Network Associate
Microsoft office
HTML
Technical Writing
Salesforce
Statistical Methods
Accounting and Financial Management
Data Structures
Algorithm Analysis and Design
Data Communication and Networking
Organizational Dynamics
Database Management
Distributed Computing
Resource Management
Cost and Management Accounting
Problem resolution
Communications
Employee training
Planning and coordination
Process improvement
Team management
Team building
Customer service
Project organization
Inbound and outbound calling
High-energy attitude
Call center experience
Data evaluation
Debt and credit management
Portfolio review
Data entry
File and data retrieval systems
CRM and office management software
Scheduling and calendar management
Team coordination
Experience
Talent Advisor , 05/2020 to Current Amita Health – Kalamazoo, MI,
Manage hiring manager expectations and develop processes around interviewing.
Work closely with hiring managers to continually improve the quality of hire and time to fill.
Develops sourcing strategies for new and existing requisitions as assigned.
Manage applicant tracking system and related data and reporting.
Manage hiring manager expectations and develop processes around interviewing.
Supported human resources, controlling resume flow within applicant tracking system.
Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
Posted and managed job advertisements to support candidate searches and sourcing.
Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
Scheduled interviews with qualified candidates at designated time slots with staff.
Updated and maintained recruitment and personnel files.
Maintained continual communication with recruiters regarding job seekers and recruiting process.
Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
Independent Recruiter (Business Partner) , 06/2007 to 05/2020 Capital Vacations – Hollywood, FL,
Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs.
Reviewed referral candidates and contacted qualified individuals to request applications.
Negotiated between talent and various agencies for contractual arrangements.
Collaborated with recruitment and HR professional to achieve hiring goals.
Drove $212000 in revenue increases a year.
Organized applicant drug tests and obtained results.
Tracked personal and financial information of employees with SalesQL and LOXO.
Managed full cycle recruiting processes for more than 1500 Nursing and IT vacancies each quarter.
Applied comprehensive understanding of HR principles and employment laws and regulations.
Fostered productivity by coordinating itinerary and scheduling appointments.
Strengthened traceability by developing organization systems for records, reports and agendas.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
Supported human resources, controlling resume flow within applicant tracking system.
Executive Officer • Chennai, Tamil Nadu, 08/2005 to 05/2007 HSBC – City, STATE,
Maintaining customers accounts that may include handling Debit Card, Savings Account, Fixed Deposit ,Current Account, and other accounts.
Provide constant support to NRI customers and handle both NRE ,NRO accounts and deposits.
Resolve customer queries on banking related issue and guiding them with account opening and closing.
Guiding the customer for applying loan and verifying the documents for the eligibility.
Handled customer complaints by establishing fair compromises for the company and customer, always with the customer’s best interest in mind.
Star Performer of 2007 with outstanding productivity.
Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Promoted and sold banking products and financial services.
Researched account information regarding loans and deposits.
Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Verified amounts and integrity of every check or funds transfer.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Opened new accounts and served existing customers based on individual financial needs.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Exceeded call speed, accuracy and volume benchmarks on consistent basis.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Explained key information regarding products and services to customers to encourage informed decision-making.
Documented conversations with customers to track requests, problems and solutions.
Assisted approximately 90 customers each day with their account related questions and also product related information.
Exceeded company productivity standards 130% on consistent basis, handling more 100% of quota each day.
Educated customers on special pricing opportunities and company offerings.
Trained 6 new employees each 1 week in procedures and policies in order to maximize team performance.
Reviewed account and service histories to identify trends and issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Upheld privacy and security requirements established RBI regulatory agencies.
Customer Service Representative, 05/2003 to 06/2005 Airtel – City, STATE,
Provided Tier 3 support for customers and end users.
Proactive handling complaints involved with billing ,corporate ,business and premier level connections.
Promote new products and achieved growing profitability throughout tenure.
Achieved sales Associate of the first quarter in 2004 ,ranked #2.
Assisted approximately 120 customers each day with sim card and account related questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize Sim card sales.
Set up and activated Premier customer's sim card accounts.
Education and Training
Master of Science: , Expected in 2007 to University of Madras - , GPA:
Bachelor of Computer Applications: , Expected in 2003 to University of Madras - Chennai, Tamil Nadu GPA:
Activities and Honors
Innovative event planner with excellent coordination and design.
Dedicated to exceptional service and high level of performance in every task.
Creating Festive background for events.
Coordinating games and programs for the events.
Accomplishments
Star performer of 2007 for outstanding productivity.
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