Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Certified Associate Project Manager seeking to transition into Project Management with effective and efficient communication skillset focused on deliverables, pursuing a stimulating and challenging opportunity.
Skills
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Experience
05/2020 to Current
Talent Advisor Amita Health – Newburgh, IN,
- Manage hiring manager expectations and develop processes around interviewing.
- Work closely with hiring managers to continually improve the quality of hire and time to fill.
- Develops sourcing strategies for new and existing requisitions as assigned.
- Manage applicant tracking system and related data and reporting.
- Manage hiring manager expectations and develop processes around interviewing.
- Supported human resources, controlling resume flow within applicant tracking system.
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
- Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
- Posted and managed job advertisements to support candidate searches and sourcing.
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
- Scheduled interviews with qualified candidates at designated time slots with staff.
- Updated and maintained recruitment and personnel files.
- Maintained continual communication with recruiters regarding job seekers and recruiting process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
06/2007 to 05/2020
Independent Recruiter (Business Partner) Dewolff Boberg & Associates – Gainesville, FL,
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
- Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Negotiated between talent and various agencies for contractual arrangements.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Drove $212000 in revenue increases a year.
- Organized applicant drug tests and obtained results.
- Tracked personal and financial information of employees with SalesQL and LOXO.
- Managed full cycle recruiting processes for more than 1500 Nursing and IT vacancies each quarter.
- Applied comprehensive understanding of HR principles and employment laws and regulations.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Strengthened traceability by developing organization systems for records, reports and agendas.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Supported human resources, controlling resume flow within applicant tracking system.
08/2005 to 05/2007
Senior Executive Officer • Chennai, Tamil Nadu HSBC – City, STATE,
- Maintaining customers accounts that may include handling Debit Card, Savings Account, Fixed Deposit ,Current Account, and other accounts.
- Provide constant support to NRI customers and handle both NRE ,NRO accounts and deposits.
- Resolve customer queries on banking related issue and guiding them with account opening and closing.
- Guiding the customer for applying loan and verifying the documents for the eligibility.
- Handled customer complaints by establishing fair compromises for the company and customer, always with the customer’s best interest in mind.
- Star Performer of 2007 with outstanding productivity.
- Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Promoted and sold banking products and financial services.
- Researched account information regarding loans and deposits.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts and integrity of every check or funds transfer.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Opened new accounts and served existing customers based on individual financial needs.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted approximately 90 customers each day with their account related questions and also product related information.
- Exceeded company productivity standards 130% on consistent basis, handling more 100% of quota each day.
- Educated customers on special pricing opportunities and company offerings.
- Trained 6 new employees each 1 week in procedures and policies in order to maximize team performance.
- Reviewed account and service histories to identify trends and issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Upheld privacy and security requirements established RBI regulatory agencies.
05/2003 to 06/2005
Customer Service Representative Airtel – City, STATE,
- Provided Tier 3 support for customers and end users.
- Proactive handling complaints involved with billing ,corporate ,business and premier level connections.
- Promote new products and achieved growing profitability throughout tenure.
- Achieved sales Associate of the first quarter in 2004 ,ranked #2.
- Assisted approximately 120 customers each day with sim card and account related questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize Sim card sales.
- Set up and activated Premier customer's sim card accounts.
Education and Training
Expected in 2007
Master of Science:
University of Madras - ,
University of Madras - ,
Expected in 2003
Bachelor of Computer Applications:
University of Madras - Chennai, Tamil Nadu
University of Madras - Chennai, Tamil Nadu
Activities and Honors
- Innovative event planner with excellent coordination and design.
- Dedicated to exceptional service and high level of performance in every task.
- Creating Festive background for events.
- Coordinating games and programs for the events.
Accomplishments
- Star performer of 2007 for outstanding productivity.
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/Jessica-Claire-60164216/
Certifications
- Cisco Certified Network Associate (CCNA)
- Certified Associate in Project Management (CAPM)
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Resume Overview
School Attended
- University of Madras
- University of Madras
Job Titles Held:
- Talent Advisor
- Independent Recruiter (Business Partner)
- Senior Executive Officer • Chennai, Tamil Nadu
- Customer Service Representative
Degrees
- Master of Science
- Bachelor of Computer Applications
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