Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Certified Associate Project Manager seeking to transition into Project Management with effective and efficient communication skillset focused on deliverables, pursuing a stimulating and challenging opportunity.

  • Certified Associate in Project Management
  • Cisco Certified Network Associate
  • Microsoft office
  • HTML
  • Technical Writing
  • Salesforce
  • Statistical Methods
  • Accounting and Financial Management
  • Data Structures
  • Algorithm Analysis and Design
  • Data Communication and Networking
  • Organizational Dynamics
  • Database Management
  • Distributed Computing
  • Resource Management
  • Cost and Management Accounting
  • Problem resolution
  • Communications
  • Employee training
  • Planning and coordination
  • Process improvement
  • Team management
  • Team building
  • Customer service
  • Project organization
  • Inbound and outbound calling
  • High-energy attitude
  • Call center experience
  • Data evaluation
  • Debt and credit management
  • Portfolio review
  • Data entry
  • File and data retrieval systems
  • CRM and office management software
  • Scheduling and calendar management
  • Team coordination
05/2020 to Current
Talent Advisor Amita Health Newburgh, IN,
  • Manage hiring manager expectations and develop processes around interviewing.
  • Work closely with hiring managers to continually improve the quality of hire and time to fill.
  • Develops sourcing strategies for new and existing requisitions as assigned.
  • Manage applicant tracking system and related data and reporting.
  • Manage hiring manager expectations and develop processes around interviewing.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
  • Posted and managed job advertisements to support candidate searches and sourcing.
  • Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
  • Scheduled interviews with qualified candidates at designated time slots with staff.
  • Updated and maintained recruitment and personnel files.
  • Maintained continual communication with recruiters regarding job seekers and recruiting process.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
06/2007 to 05/2020
Independent Recruiter (Business Partner) Dewolff Boberg & Associates Gainesville, FL,
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Negotiated between talent and various agencies for contractual arrangements.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Drove $212000 in revenue increases a year.
  • Organized applicant drug tests and obtained results.
  • Tracked personal and financial information of employees with SalesQL and LOXO.
  • Managed full cycle recruiting processes for more than 1500 Nursing and IT vacancies each quarter.
  • Applied comprehensive understanding of HR principles and employment laws and regulations.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Supported human resources, controlling resume flow within applicant tracking system.
08/2005 to 05/2007
Senior Executive Officer • Chennai, Tamil Nadu HSBC City, STATE,
  • Maintaining customers accounts that may include handling Debit Card, Savings Account, Fixed Deposit ,Current Account, and other accounts.
  • Provide constant support to NRI customers and handle both NRE ,NRO accounts and deposits.
  • Resolve customer queries on banking related issue and guiding them with account opening and closing.
  • Guiding the customer for applying loan and verifying the documents for the eligibility.
  • Handled customer complaints by establishing fair compromises for the company and customer, always with the customer’s best interest in mind.
  • Star Performer of 2007 with outstanding productivity.
  • Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Promoted and sold banking products and financial services.
  • Researched account information regarding loans and deposits.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted approximately 90 customers each day with their account related questions and also product related information.
  • Exceeded company productivity standards 130% on consistent basis, handling more 100% of quota each day.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained 6 new employees each 1 week in procedures and policies in order to maximize team performance.
  • Reviewed account and service histories to identify trends and issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Upheld privacy and security requirements established RBI regulatory agencies.
05/2003 to 06/2005
Customer Service Representative Airtel City, STATE,
  • Provided Tier 3 support for customers and end users.
  • Proactive handling complaints involved with billing ,corporate ,business and premier level connections.
  • Promote new products and achieved growing profitability throughout tenure.
  • Achieved sales Associate of the first quarter in 2004 ,ranked #2.
  • Assisted approximately 120 customers each day with sim card and account related questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize Sim card sales.
  • Set up and activated Premier customer's sim card accounts.
Education and Training
Expected in 2007
Master of Science:
University of Madras - ,
Expected in 2003
Bachelor of Computer Applications:
University of Madras - Chennai, Tamil Nadu
Activities and Honors
  • Innovative event planner with excellent coordination and design.
  • Dedicated to exceptional service and high level of performance in every task.
  • Creating Festive background for events.
  • Coordinating games and programs for the events.
  • Star performer of 2007 for outstanding productivity.
Websites, Portfolios, Profiles
  • Cisco Certified Network Associate (CCNA)
  • Certified Associate in Project Management (CAPM)

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Resume Overview

School Attended

  • University of Madras
  • University of Madras

Job Titles Held:

  • Talent Advisor
  • Independent Recruiter (Business Partner)
  • Senior Executive Officer • Chennai, Tamil Nadu
  • Customer Service Representative


  • Master of Science
  • Bachelor of Computer Applications

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