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Human Resources professional with over 20 years experience in recruiting, staffing, and management for both Call Center and Fulfillment Facilities. Extensive experience in fast- paced environments with continual shifting priorities due to customer needs and volume. Daily experience with desktop and laptop computing, operating multi-line telecommunication products. Wide range of experience checking and updating information in client databases for maintaining employer and customers. Office support; daily work with managers, coworkers, other agencies and public. Excellent verbal and written communication skills. Ability to work effectively with all levels of employees and management. Dependable, consistent, detail-oriented, organized, good listener, self driven and quick learner. HR Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.
Microsoft Office Professional suite (Word, Excel, PowerPoint, and Outlook) and utilizing databases to compile spreadsheets. |
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Recruit and source talent to meet the needs of eBay within their five distribution fulfillment centers.
Recruit and source talent for PayPal's call center in Chandler,AZ
Utilize multiple databases to process screenings,on-boarding steps for exempt and non-exempt level roles.Managed all phases of recruitment, including defining hiring management needs and posting available positions.
- Communicate with managers about specific hiring needs and acts as a liaison between hiring officials and applicants.
- Review applications /resumes and direct those of qualified applicants to the appropriate hiring manager.
- Establish and maintain relationships with local community organizations to attract the non-traditional applicant.
- Attend Career days and job fairs both locally and nationally.
- Operates within the constraints of the budget.
- Act as a consultant to managers concerning appropriate interviewing techniques.
- Perform recruitment advertising function for assigned areas of responsibility within budget constraints.
- Recruit for a 300 seat call center.
- Act as a liaison between human resources, providing information and consultation regarding relevant human resource issues, practices, and policies.
- Create all written communications to potential applicants regarding employment.
- Administer all background checks and drug screens for potential applicants.
- Administer all assessments required by each program.
- Administer legal training to warehouse employees.
- Responsible for files and file destruction.
- Recruit, screen, and interview potential associates for a multi-client fulfillment facility.
- Have recruited 800 associates in a 6 week period.
- Perform pre-employment drug screens and background checks of qualified candidates.
- Responsible for making badges and activating them in the system as well as employee entrances.
- Maintain exempt employees paid time off.
- Administer employee time punches utilizing ADP E-time.
- Administrate payroll adjustments and issues with employee's paychecks.
- Enter all temporary employees in e-time for payment back to temp service along with running all reports in e-time.
- Manage data entry of all employee personnel information in EV4 HRIS and Benefit system.
- Administer all employment verifications, unemployment separation reports, hearings, and Social Services separation reports.
- Increased successful company VEC unemployment fact finding hearing by 70%.
- Conducted on site recruiting events each year with around 300 to 400 applicants at one time.
- Provide new hire employee orientation.
- Maintain all personnel files.
- Brought on new hires through Red Carpet Software Worked with the legal department on all investigations.
- Managed 5+ associates during a 6 month peak season period.
- Kept attrition down to 22% during peak season.
- Trained associates in the networking hub.
- Worked closely with the operations team daily.
- Handled FMLA and workers compensation claims.
Radford University - Radford, VA
Danville Community College - Danville, VA
George Washington High School - Danville, VA
ADP, advertising, budget, call center, consultant, consultation, client, data entry, databases, hiring, HRIS, hub, human resource, human resources, legal, Excel, Microsoft Office Professional, MOUS, Outlook, PowerPoint, Word, networking, payroll, peak, personnel, policies, recruiting, recruitment, spreadsheets, written communications
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Resume Overview
School Attended
- Radford University
- Danville Community College
- George Washington High School
Job Titles Held:
- Talent Acquisition Recruiter-Contractor
- Recruiter
- HR Coordinator/Recruiter/ Payroll Specialist
Degrees
- The Computer Learning Center Bassett, VA MOUS Certification 2004
- High School Diploma
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