A high energy business professional with career direction in human resources that effectively applies management, administrative, and interpersonal skills with accuracy and efficiency to contribute to a goal-motivated and productive environment.
Expected graduation date: August 2016
Graduation date: August 2015
Graduation date: August 2013
Manages applicant tracking system and all aspects of the staffing process (for multiple locations) including the requisition process, posting process, scheduling, interviewing and new hire notifications. Identifies staff vacancies and recruits, interviews and selects applicants. Guides candidates through online computer testing. Contacts all job applicants to inform them of their application status. Communicates the duties, compensation, benefits and working conditions to all potential candidates. Provides customer service with inbound and outbound calls regarding all HR inquiries.
Served as a liaison for the company and clients/customers. Developed and implemented training processes for new support staff. Assisted with meeting and event planning for established and new clients. Responsible for screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; and customer relations. Sets service goals to meet or exceed client expectations.
Responsible for taking in-bound calls from customers in response to customer inquiries, complaints, billing questions and payment extension/service requests to resolve issues, sell products, and retain business. Handled disturbed callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Responsible for providing quality customer service through ensuring accurate processing of title loans, disbursements, payoffs and general ledger while building relationships. Responds to payoff requests and prepares payoff documentation and title releases. Performed quality reviews of title loans and collections.
Supervised, coached, trained, and monitored all Service Express Agents performance to ensure company standard. Maintained up-to-date knowledge of all hotel and area events and activities and facilitated daily review of all pertinent information with staff. Maintained employee schedules. Provide timely responses to service issues including guest desires, complaints, and comments, regarding policy and quality to maintain relationship and company standard. Prepares reports, and performs appropriate inventory, computational, budgetary tasks, and other supportive functions.
Gained an understanding of how organizations operate and further developed self-motivation, initiative and effective time management; strong communication skills (oral and written); analytical, logical and critical thinking skills; presentation and report writing skills; and project and resource management. Maintained a balance of high academic achievement while being socially active as a student tutor, sorority member/leader, and Big Sister mentor.
Project Management, Training and Development, Customer Service and Satisfaction, Sales, Organization and Detail, Account Management, Relationship Development, Critical Thinking, Administration, Mentor Correspondence, Marketing, Billing, Scheduling, Microsoft Office, Kronos, Lotus Notes, Outlook, Social Media and Search Engines
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