Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly skilled and results-driven HR/Administrative Professional with experience in coordinating employee benefits, promoting company growth, and streamlining staffing and recruitment processes. Expertise developing and implementing effective benefit plans that align with company objectives. Strong track record improving employee relations, delivering successful training, and leading teams to achieve optimal levels of performance and productivity. Outstanding communication, interpersonal, and organizational skills. Strengths include: Benefit Administration Organizational Development Leadership & Team Building Payroll Administration Recruiting & Hiring Program Implementation New Hire Orientation Performance Management Staffing Management
  • Microsoft Office Suite 2010/2003 (Word, Excel, PowerPoint, Access, Outlook)
    • PeopleSoft HRIS System
    • SAP HRIS System
    • ADP HRIS System
    • iCIMS ATS

  • Attention to detail
  • Hodes iQ ATS
  • Tracker I9 & E-Verify ATS
  • Sterling/Backcheck Employment Verification Systems
  • Lotus Notes
  • Google Apps
Work History
10/2011 to 04/2015
Talent Acquisition Coordinator Anthem, Inc. Jonesboro, AR,
  • Successfully completed numerous 6-12 month contract assignments Provided high volume and complex administrative support for multiple recruiters, in varying locations, within the HR Talent Acquisition group as well as managed the pre-employment process for new hires to include: background screening, communication and coordination of new hire paperwork.
  • Arranged and coordinated candidate interviews with the hiring team to include booking conference rooms and travel as necessary.
  • Prepared/compiled/submitted documents used in various stages of the recruiting process, including offer letters, new hire paperwork, recruitment packets, background checks, and I-9 paperwork.
  • Managed pre-employment background screen process with our external vendor.
  • Facilitated coordination between candidates and Background screening vendor for timely background processing.
  • Reviewed background check results as it relates to the company policy and escalating background checks to Staffing Manager as needed.
  • Scheduled and set up weekly New Hire Orientation for all US new hires.
  • Processed expense forms.
  • Managed the New Hire survey process.
  • Supported additional Talent Acquisition Programs such as but not limited to College Recruiting, Branding Initiative, Immigration, relocation and Compliance Programs.
  • Performed other duties as assigned.
09/2005 to 01/2007
HR Administrator Capita Plc. Worcester, MA,
  • Provided administrative support within company's human resources department.
  • Streamlined day-to-day procedures including office filing, records management, interview scheduling, recruitment assistance, and resume distribution.
  • Successfully eliminated backlog of recruitment files.
05/2005 to 08/2005
Recruiter Orix San Francisco, CA,
  • Served as recruiter for leading provider of business process management (BPM) and customer relationship management (CRM) software solutions.
  • Held full responsibility for all aspects of staffing process.
  • Sourced and screened qualified applicants with focus on entry- and senior-level engineering, finance, marketing, and general administration.
  • Partnered with hiring managers, posted ads, and conducted thorough reference checks.
  • Recognized for filling all jobs under budget and in timely fashion; collaborated effectively with management to discuss goals and enhance overall recruitment process.
09/2004 to 05/2005
HR Business Partner Fedex Ukiah, CA,
  • Directed HR strategy development in new corporate environment for successful communications network management company specializing in secure Internet Protocol (IP) telephony systems.
  • Oversaw performance management, recruiting, compensation, leadership talent review, employee relations, and organizational development.
  • Provided training, instruction, and executive coaching for research and development division.
  • Coordinated and managed performance improvement program and implemented additional corporate programs involving salary planning, company bonuses, and employee/manager training.
  • Led and ensured seamless transition period during U.S.
  • Spectel integration to Avaya, Inc.
  • Resolved employee relations issues by facilitating effective problem solving approaches.
HR Representative Post Holdings Salt Lake City, UT,
  • Managed HR department and oversaw daily functions including administration of hiring, retention, termination, legal compliance, compensation, benefits, and long-term staffing strategies.
  • Served as US HR Representative (Manager), reporting directly to Director of HR in Ireland throughout entire integration process.
  • Handled employee performance and career management initiatives, reviewed company policies, and ensured affirmative action goals were met.
  • Supervised 2 front desk receptionists.
  • Assisted with annual audits, updated employee handbook, and conducted annual local market wage and benefit surveys.
  • Quickly became recognized as respected, trusted, and reliable HR leader; significantly enhanced employee engagement and team morale.
Expected in
BS: Business Administration
Framingham State College - Framingham, MA
Business Administration
Cub Scouts, Brookline, NH - Membership/Training Coordinator - April 2013 - Present
Additional Information
  • ACTIVITIES Cub Scouts, Brookline, NH - Membership/Training Coordinator - April 2013 - Present

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  • Framingham State College

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