Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Dedicated, performance-driven, and trusted human resources professional, advisor and liaison with a comprehensive understanding of labor laws, compensation, and benefits administration.
  • Adept at following complex instructions, helping to maintain important files, and keeping up with required state and federal filings.
  • Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs.
  • Talent Acquisition
  • Employee Training and Development
  • Employee Orientation and Onboarding
  • Staff resource allocation
  • Employee Relations
  • Performance Management
  • Process Mapping
  • Emergency Preparedness
  • Microsoft Office Suite
  • Kronos
  • PeopleSoft
  • Microsoft SharePoint
Work History
03/2018 to Current
Talent Acquisition Analyst/Liaison Assured Partners Jeffersonville, IN,
  • Operate, maintain, and provide user support on applicant tracking and candidate management systems
  • Create requisitions, set approval path, and review and screen applications to match qualified candidates with departmental needs
  • Hire employees, initiate new hire paperwork process, and facilitate criminal background check and pre-employment screening processes for over 1,000 new hires
  • Assisted new hires and managers with on-boarding process of over 1,000 new hires in the last 12 months
  • Achieve departmental objectives by collaborating with staff to share and implement best practices; this includes reducing timeline between offer and hire by 15 days
  • Maintain current understanding of state and federal policies such as EEO and ADA; including annual EEO-1 and VETS-4212 reporting
  • Support work structure by updating job requirements and job descriptions for all positions as well as implementing wage surveys
  • Update key human resource metrics, including turnover and terminations, using reporting tools on HRMS database
  • Implemented new compensation and job description management software
  • Developed New Hire Welcome Guide to provide new hires with pertinent information regarding joining the company
  • Source candidates via variety of methods, including social media platforms and job boards
  • Enforce and explain HR policies to team members to cultivate compliant and satisfied workforce
  • Offer fair and equitable compensation by running salary surveys and comparing current salaries with market pay
  • Develop and build internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
  • Evaluate monthly social media performance statistics and used data to inform future strategies
  • Created and implemented initiatives to improve employee engagement
  • Monitored company's online social presence and responded appropriately to posts from customers and visitors
  • Supervised and kept multiple projects on schedule from project start through delivery by prioritizing needs, delegating assignments, managing deadlines, and adjusting workflows as needed
  • Delivered in-depth training to users for Kronos/Cadient Hiring Manager, imparting knowledge of best practices for protecting data and minimizing errors
02/2015 to 11/2017
Operations Supervisor, Patient Care Community Rehabilitation Hospital South New Palestine, IN,
  • Managed claims documentation and insurance authorization departments
  • Created and implemented strategies for improving operational efficiency and accuracy, causing 'days sales outstanding' to decrease from 44 to 32
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Monitored daily and weekly key performance indicators to maintain on-track status after changing processes led to a decrease of total outstanding claims documentation from 8,000 to 2,000 within 3 months
  • Motivated and trained employees to maximize team productivity, leading to a 20% increase in departmental productivity
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
  • Verified time cards for salaried and hourly employees to prepare accurate bi-weekly payroll
  • Planned and organized office meetings and events, ensuring proper preparation and allocation of funding
  • Reviewed monthly financial reports, reviewed errors to resolve discrepancies, and worked with finance department to improveaccounts receivable collections
  • Assisted with open enrollment by explaining benefits to plan participants in easy to understand terms in order to educate each on available options and helping them make elections in Peoplesoft
  • Developed training tools and educated staff on various emergency preparedness software platforms and safety procedures in aclassroom atmosphere
  • Mentored colleagues seeking professional development by mapping career goals, formulating professional plans, and transition strategies
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
  • Managed emergency alert platform and incident command software while acting as a member of the ICS team
01/2010 to 02/2015
Office Coordinator BJC Home Care Services City, STATE,
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
  • Maintained an average turn-around for all assigned documents of 17 days; department norm was 30
  • Oversaw scheduling for home health aides, coordinating both work schedules and daily assignments
  • Participated in investigations and sat on Employee Appeals Committee for employee relations issues
09/2002 to 01/2010
Unit Secretary Barnes-Jewish Hospital City, STATE,
  • Organized paperwork such as charts and reports for office and patient needs and maintained current and accurate medical records for over 45 hospitalized patients on a rotating basis
  • Used Allscripts and Eclypsis to input information into computerized patient record system
  • Prepared patient charts, pre-admissions and consent forms as necessary
  • Participated in fun activities, including weekly movie night and holiday celebrations with patients to boost mood, improve overall memory and provide light entertainment
Expected in 12/2018
Master of Arts: Human Resources Management
Webster University - St Louis, MO
Expected in 05/2014
Bachelor of Arts: Human Resources Management
Webster University - St Louis, MO
  • Certified Professional in Human Resources (SHRM-CP) certification, Badge Number 130641

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School Attended

  • Webster University
  • Webster University

Job Titles Held:

  • Talent Acquisition Analyst/Liaison
  • Operations Supervisor, Patient Care
  • Office Coordinator
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  • Master of Arts
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