ta business partner delta air lines resume example with 17 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

ring people and culture, while ensuring strategic alignment with business goals. My background in business operations, financial services, and event management allows me to deliver creative, business-focused people strategies. I’m a strong communicator and influencer, using my authenticity and transparency to create trust with those I lead and work with. I aim to Trusted Business Partner, People Leader, and Operations Specialist.
I have a track record of delivering service excellence by developing, coaching, and nurtunurture and encourage with the focus of bringing out the best in people and doing the right thing, while xceeding all service expectations with clients, partners, and my team.

  • Partner Relationship Management
  • Training Development and Facilitation
  • Event Planning & Budgeting
  • Verbal and Written Communication
  • Stakeholder Engagement
  • Expense Reports
  • Project Management
  • RPO / Recruitment
  • Talent Acquisition Strategies
  • Microsoft Office Suite
  • Taleo / Workday / Oracle
  • SharePoint / PeopleSoft
  • Avature / Modern Hire
  • Employee Engagement Strategies & Relations
  • Policy and Procedure Writing
  • Leading Meetings
  • Business Operations
  • Operations and Logistics
  • Travel Logistics and Coordination
  • Adobe Acrobat | Zoom | DocuSign
  • FileMaker| Keynote | SharePoint | Smartsheets | Microsoft Teams
  • Powerpoint
  • Teams
  • Analyzing SLAs & KPIs
Work History
TA Business Partner - Delta Air Lines, 09/2020 to Current
The Cook & Boardman Group, LlcWilmington, NC,
  • Partnered with client Delta Airlines TA leaders in delivering on high volume frontline hiring, recruitment marketing and an elevated candidate experience..
  • Establish project management timelines to facilitate ongoing travel between all of Delta's 9 major airport HUBS, and over 100 airport stations to conduct various career fairs, hiring events and tech talks to target audiences, to assist in creating a vast pipeline of highly skilled candidates.
  • Act as an SME by advising and presenting offer recommendations to business leads/hiring managers, lead offer negotiations and complete offer and benefits execution through Applicants Tracking Systems (ATS) Avature.
  • Cultivate and maintain strong relationships with Delta Airlines Talent Acquisition, airport Operation Station Managers, and Delta HR Business Partners.
  • Created effective talent acquisition training materials that supported culture and performance objectives.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Worked alongside global business leader to deploy new training strategies.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Improved office efficiency by effectively managing internal communications and correspondence.
Corporate Operations Manager, 01/2018 to 10/2020
Gap, Inc.City, STATE,
  • Managed a staff of fifteen office coordinators/ assistants.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Conducted full life cycle recruiting and department expansion process, onboarding an additional 50% of hires bringing our department total to 320+ employees within first six months of employment.
  • Developed and implemented employment policies and procedures and created, updated, and distributed employee manuals, hiring assessment packets, and job descriptions.
  • Trained management and supervisory staff on facilitating employee evaluation procedures, conducting interviews and implementing PIP (performance improvement plans).
  • Facilitated weekly new employee orientation and training and development sessions to include risk management, emergency response and customer service training to educate and retain employees.
  • Reconciled, reallocated, and processed monthly personnel invoices and expenses through PeopleSoft Financials and reviewed and approved bi-weekly payroll for a staff of 320+ employees across 12 program areas.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Produced concept plans for high-profile corporate meetings and events.
Event Coordinator/Concierge Specialist, 03/2017 to 12/2018
Skywalker RanchCity, STATE,
  • Contracted to coordinate and supervise redesign and decor of Summit- Skywalker Ranch Retreat prior to brand launch.
  • Decorated corporate spaces according to established brand and company goals.
  • Researched and selected hospitality welcome gifts to delight clients and guests.
  • Performed event coordination for larger parties and gatherings.
  • Managed event logistics and operations for Skywalker Ranch
  • Coordinated schedules for events at Skywalker Vineyards
  • Coordinated florists, photographers, and musicians for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Set up wine tastings for VIP clients and celebrities.
  • Provided world class Skywalker Ranch experience in Northern California, as well as properties in Italy and France.
  • Supervised ranch and winery set-up to prepare for diversity of event types, including film industry and tech industry retreats.
  • Worked closely with VIP guests or celebrity, with high degree of respect for privacy.
  • Developed and implemented guest service policies and procedures to maintain world class experience and elevated standard.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Senior Entertainment Manager, 03/2006 to 07/2017
Intrepidus WorldwideCity, STATE,
  • Oversaw staff of 10 employees consisting of hourly staff and salaried employees
  • Served as the business liaison and consultant to internal entertainment clients in the film industry.
  • Completed bi-weekly payroll reports
  • Managed and filed contracts, invoices and other documents associated with talent.
  • Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
  • Attended industry events for talent and client promotion.
  • Created and managed budgets for clients, streamlining financial operations.
  • Maintained relationships with high-profile clients in entertainment industry through consistent communication.
  • Fostered relationships with industry professionals for future connections.
  • Studied financial documents to identify potential areas needing improvement.
  • Assisted clients with budgeting and cash flow management.
  • Monitored and updated financial plans to comply with client goals.
  • Maintained thorough and accurate records of transactions.
  • Verified and finalized arrangements to deliver smooth and efficient travel for employees.
  • Set up domestic and international flights for staff and contractors.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Wrote reports, executive summaries and newsletters.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Coordinated events and worked on ad hoc projects.
Bachelor of Arts: Art History, Expected in 5/1995 to Univeristy of Utah - Salt Lake City, UT,
  • Emotional Intelligence Training - (2018)
  • Situational Leadership I & II (2018)


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Resume Overview

School Attended

  • Univeristy of Utah

Job Titles Held:

  • TA Business Partner - Delta Air Lines
  • Corporate Operations Manager
  • Event Coordinator/Concierge Specialist
  • Senior Entertainment Manager


  • Bachelor of Arts

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