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Systems Support- Inter Temporary Assigned Pool Resume Example

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SYSTEMS SUPPORT- INTER TEMPORARY ASSIGNED POOL
Professional Summary
Organized administrative professional with hands-on experience supporting business areas such as communication, database management, project administration and inventory control. Collaborative team player with strong communication, decision-making and time management abilities.
Core Qualifications
  • Computer proficiency
  • Report writing
  • Service-minded
  • Motivational leadership style
  • Inventory control
  • Professional demeanor
  • Self-directed
  • Time management ability
  • Ability to prioritize
  • Project coordination
  • Customer service
  • System improvements
  • Resourceful
  • Analytical problem solving
Microsoft Office Word, Excel, PowerPoint, Access, Outlook, QuickBooks, PreziOperating Systems: Windows: XP, Vista, 7, 8, 10 and Mac, IntercomPlusBrowser: Firefox, Internet Explorer, Safari, Google ChromeHardware: PCs, Laptops, Printers, Routers, Modem, Yuyama Counting DevicePlatforms: Microsoft Windows, A.S 400, Cloud EHR, InsystWeb Database: Clinicians Gateway, RxNT,Network Connectivity: Intranet Database Network and Internet connection using WLAN, LAN or High-Speed Internet; and, setting up new device like Thermal printer into the system
Experience
Alameda County Behavioral Health Care Services TAPJanuary 2015 to August 2015Systems Support- Inter Temporary Assigned Pool
Oakland, CA
  • Operate and maintain information system, and facilitates system utilization by identifying clients duplicate in the system.
  • Assemble data sets and other details needed to build databases for the process of merging clients duplicate in the system.
  • Investigate and resolve clients duplicate in the RxNT web database.
  • Assist clinicians in the process of notes delete in Clinician's Gateway system.
  • Assist supervisors in processing and revising department's procedures, objectives and goals of assigned program.
  • Process clinician and non-clinicians staff number request in Insyst system.
  • Work with County employee and Community-based organization staff over the phone and in person in resolving issues.
  • Cleanup duplicate client records to support the eventual move of the client database into the new EHR system.
  • Assist as necessary with system troubleshoot, and resolve end-user problems.
  • Draft and/or generate routine communications; coordinate production (formatting, copying, etc.) and dissemination of documents, such as handouts, proposals, reports, brochures, and displays.
  • Planned for major business changes including system conversions and office moves.
  • Generatedreports for management review.
  • Drafted internal documents and memoranda.
  • Prioritized project components and organized scopes.
  • Prepared standard operating procedures.
  • Created PowerPoint presentations used for business development.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
Seton MedicalSeptember 2012 to December 2012Health Information Technician Intern
  • Retrieve and deliver patient medical records for physicians, technicians, or other medical personnel.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Terminal digit scanning pulling and filing completed charts, Chart assembly and analysis.
  • Release of Information (process subpoena and request to release information), Coding (ED, outpatient, inpatient).
Walgreens PharmacyDecember 2001 to CurrentPharmacy Technician
San Francisco, CA
  • Performing customer service and personal services such as answering telephone, and greet clients in friendly and courteous manner.
  • Enters demographic data information.
  • Scans and file documents in the system.
  • Maintain confidentiality of all protected information in accordance with state and federal guidelines and corporate policies and procedures.
  • Calling clients to obtain information, maintaining and creating relationships to better obtain data.
  • Calling payors to follow up on appeals that have been sent, to find out payment, or needed information.
  • Complete projects and other research tasks as assigned by the management.
  • Help clients identify and resolve issues pertaining to accommodation of domain registrations, and phone and web ordering systems.
  • Maintain office supplies and equipment; configure and manage inventory and obtain vendor quotations, as needed.
  • Worked with support center departments for technical issues via telephone, personal or email.
  • Helped troubleshoot Access Database application system if problem arouses in client's demographics database.
  • Respond to inquiries, determine and take appropriate action as required.
  • Comply with all HIPAA Compliance regulations.
  • Managed office inventory and placed new supply orders.
  • Greeted visitors promptly and directed to correct locations.
  • Set up new files and assigned tracking numbers.
  • Organized software licenses and handled all system updates.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Received and distributed faxes and mail in a timely manner.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Managed daily office operations and maintenance of equipment.
  • ​
Education
University of San Francisco (USF)May 2018Master: Public AdministrationPublic Administration
DeVry University of FremontDecember 2014Bachelor of Science Degree: Technical ManagementTechnical Management Magna Cum Laude, Dean's List Award and College Completer Scholarship Recipient
City College of San FranciscoMay 2013Associate Degree: Science, Health Information TechnologyScience, Health Information Technology Heath Information Technology Certificate of Achievement
Professional Affiliations
American Health Information Management Association (AHIMA) Member 2
Work History
Information System Department
Certifications
Health Information Technology Coding Specialist *Health Information Technology Clerk II Certificate *Health Information Technology Clerk I Certificate Technology Proficiencies
Skills
brochures, charts, Hardware, copying, client, clients, customer service, databases, Database, email, filing, Gateway, Health Information Technology, Internet Explorer, inventory, LAN, Laptops, notes, Mac, Access, Access Database, Excel, Microsoft Office, office, Outlook, PowerPoint, Microsoft Windows, Windows, Word, Modem, Network, Operating Systems, personnel, policies, printer, Printers, Coding, proposals, QuickBooks, research, Routers, scanning, telephone, phone, troubleshoot, Vista
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Resume Overview

Companies Worked For:

  • Alameda County Behavioral Health Care Services TAP
  • Seton Medical
  • Walgreens Pharmacy
  • Information System Department

School Attended

  • University of San Francisco (USF)
  • DeVry University of Fremont
  • City College of San Francisco

Job Titles Held:

  • Systems Support- Inter Temporary Assigned Pool
  • Health Information Technician Intern
  • Pharmacy Technician

Degrees

  • Master : Public Administration
    Bachelor of Science Degree : Technical Management
    Associate Degree : Science, Health Information Technology

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