Analytical, client-focused and detail-oriented Systems QA analyst with over 6 years' experience testing Web-based and Client/server applications and 13 years in the financial services industry.
Proven track record in generating ideas to improve system design, enhance customer satisfaction and streamline testing efficiencies. Able to contribute effective and efficient solutions that help the business achieve desired solutions.
QA and SME for Web-based applications on wellsfargo.com and previously QA and SME for web-based and mainframe applications for Wachovia.
Led a team of 16-20 employees who provided Customer service to Wachovia Online banking customers.
Provided outstanding customer service and resolved various customer issues.
Windows, MAC OSX, Ms Office Suite, MS Project, Telelogic DOORs, Sharepoint, Visio, KANA
Mainframe systems including Hogan and Rumba
Testing Software: HP Quality Center, QTP, Selenium, Rational Clearquest
Oracle SQL developer, Tealeaf
Mobile device testing in a cloud environment, Browser testing using VMs, ADA testing
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