LAN/WAN Administration: Windows Servers; (00, 03, 08): Domain Controllers, Active Directory, SQL server, MS EXCHANGE, NOVELL, IBM Domino Server.
*Technical Support of Windows & Macs desktop PCs and laptops & related software & hardware:(MS Office, Desktop Symantec Ghost Solution Suite, Norton Antivirus and Anti-Spyware, IBM 3270 Terminal Emulation Software.
Data Base Analyst; (Sybase, Ceridian, Oracle, MS SQL, and ADP): Performance Tuning Developed & generated Crystal reports, Created database queries & triggers.
* Data Center Operations: BMC Patrol, CA&/CA11, SAR, Auto Sys, Mainframe Maintenance...i.e., IPL, Resolve technical issues as they relate to; ( Cisco Routers, and Switches): lead on Change Management, Monitor and resolve Servers clusters issues: (UNIX & Windows clusters, Linux, NOVELL); Manage Vendor partnerships, Resolved Disaster recovery issues ...i.e., IBM Tivoli Backup-Exec...etc., problem resolution and escalation though the use of Remedy, Peregrine Service center technical support ticketing software.
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