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Systems Analyst Resume Example

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SYSTEMS ANALYST
Professional Summary
I'm forwarding my resume for consideration for this position, with a careful review of my resume, you'll find that I have over ten years of Information Technology work experience which includes experience in the medical field. With my work experience and education, I know I'm an idea candidate for this position. I hope to hear from you soon, regarding an interview for this position. Thank you
Core Qualifications

LAN/WAN Administration: Windows Servers; (00, 03, 08): Domain Controllers, Active Directory, SQL server, MS EXCHANGE, NOVELL, IBM Domino Server.


*Technical Support of Windows & Macs desktop PCs and laptops & related software & hardware:(MS Office, Desktop Symantec Ghost Solution Suite, Norton Antivirus and Anti-Spyware, IBM 3270 Terminal Emulation Software.


Data Base Analyst; (Sybase, Ceridian, Oracle, MS SQL, and ADP): Performance Tuning Developed & generated Crystal reports, Created database queries & triggers.


* Data Center Operations: BMC Patrol, CA&/CA11, SAR, Auto Sys, Mainframe Maintenance...i.e., IPL, Resolve technical issues as they relate to; ( Cisco Routers, and Switches): lead on Change Management, Monitor and resolve Servers clusters issues: (UNIX & Windows clusters, Linux, NOVELL); Manage Vendor partnerships, Resolved Disaster recovery issues ...i.e., IBM Tivoli Backup-Exec...etc., problem resolution and escalation though the use of Remedy, Peregrine Service center technical support ticketing software.

Experience
Systems Analyst01/2008 to 02/2014Cleveland Clinic FoundationCleveland, Ohio
  • Provided day to day technical, and application support for all of PACS support areas., i.e.
  • Maintain production systems to ensure reliable performance, appropriate change management and security., i.e.
  • Modalities, workstations, servers, peripherals and related radiology and clinical software: (MV 300, MV 1000, 3D imaging system, production servers., i.e.
  • UNIX and Windows, Syngo workflow, Epic Clinical software, Talk & Commissure dictation software).Other duties, Performing current and future state analysis as it relates to the PACS/RIS/HIS workflow.
  • DICOM protocol trouble shooting, Interface with other department users, concerning studies, patient medical records interface issues.
  • Implementation and ongoing maintenance and go live issues as they relate to PACS, outages, studies and patient clinical and radiology records.
  • Manage change management, assists in the documentation of systems policies and procedures as well as training materials, assists in the training and competency development of new employees, including nursing staff, radiologists, and other physicians.
  • Interacting with vendors with new implementation, and resolve issues with their products, under service agreements.
Technology Analyst III11/2003 to 07/2013National City Bank\PNCCleveland, Ohio
  • 40 Hours per Week.
  • Support and Management of a 24x7x365 Enterprise Complex Business Data center environment.
  • Duties included but not limited to the Management, support and resolution of issues associated with National City/PNC Enterprise business and network environment, which consisted of Cisco routers and switches, AS/400,i.e.
  • Mortgage, Tandem System.i.e.
  • Credit card transactions and IBM OS/390,On-line Banking, system, security; Duties were resolving Mainframe Job failures and scheduling issues with the use of (Ca7,Ca11,SAR).Incident tracking, updating of database, and resolution through the use of Service Center and Remedy incident tracking software.
  • Using BMC Patrol, to manage, monitor and resolve server clusters issues.
  • Using HP Open View to monitor router, circuit and packet issues to ensure that the network is operating efficiently by monitoring network performance, performing network diagnostics, and analyzing network utilization and traffic patterns, recommending enhancements as the potential for congestion increases.
  • Dispatching to remote locations to resolve hardware/software issues.
  • Installed and configures software and software components in accordance with policy.
  • Researched, evaluates, and provides feedback on problematic trends and patterns in application and system performance.
  • Performs updates and patching: Windows\UNIX Workstations, clustered servers, in accordance with industry established technical documentation and datacenter timelines, reviewed system change requests, problem trouble Reports (PTRs) and test discrepancy reports to ensure documentation is complete prior to system patching and or changes.
  • being implemented; reviews test events to ensure the system change adheres to requirements and the documentation is filed in the approved repository.
  • Interacting with venders and offshore contractors to resolve.
  • Work History Continue.
  • Technical issues with datacenter: (IBM Mainframe ZO /OS, UNIX/Windows Servers and associated enterprise business software): The deployment, maintenance, repair, and relocation of personal computer systems and associated Software and peripherals.
  • Resolved inter departmental customer incidents with production PCs and associated Software: (MS Operating system, MS Office; granting access to Network resources, production software support and resolved disaster recovery issues with IBM Mainframe, UNIX/Windows Server clusters.
  • Related & processed, Bi-monthly, quarterly Crystal Reports, for department's man power hours and expenditures.
  • Communicate appropriate technical/project information to various audiences.
  • Places orders for needed hardware and/software via the bank's established guideline.
  • Interacting with bank personnel and commercial vendors to obtain missing documentation and to clarify or furnish information to resolve discrepant items on documents and make necessary corrections to purchase and delivery orders, invoices, and other required supporting documents.
  • Notified department managers via email, pager and phone about systems outages and hardware/software issues related to the data center.
  • Worked and lead data center team to research and prepare written reports and rough-order cost for new recommend investment in new data center hardware/software technologies to senior management when warranted, Provided consultation during the planning and implementation of new technologies; Develops/recommends customer support policies, procedures, and standards, and (when necessary) provides customer training.
  • Ensuring security, confidentiality, integrity, and availability of network and software resources for daily production, which was vital to the bank's business environment.
  • Researched, investigated and took corrective actions for potential security issues associated with the bank's Complex Business Data center environment.
  • Performed emergency and preventative maintenance for the datacenter hardware and software when warranted.
  • Provides data management and technical support to other information technology analyst, in support of a major automated information system.
  • Ongoing system processes documentation.
Database Administrator07/2001 to 10/2003Cleveland, Ohio
  • Duties included but not limited to the Administration of The City of Cleveland HRIS and payroll system/accounts receivable: Generated Bi weekly, quarterly, end of year payroll and HR reports for all of the City's Divisions time management reports, benefit enrollment, accrued sick\vacation-time and general fund expenditures.Installs, configures, designs, and maintains large Oracle database management systems.Used Oracle PL/SQL to create, modify, and maintain referential scripts.
  • Monitor system performance and make recommendations for tuning PL/SQL code and Oracle database layer to improve performance, Creates Oracle database objects including tables, indexes, and sequences, Participated in peer reviewed, Ensures application of information security/information assurance policies, principles, and practices, Monitors application related jobs and data replication activities Analyze functional and technical requirements of proposed existing IT systems to determine avenues of development or modification necessary to meet the City's mission objectives, reviewed and resolved security violations, assisted audit readiness efforts.
  • Creation of database triggers and queries.
  • Resolved disaster-recovery/ issues.
  • Administration, and support for Accounts/Receivable PCs/Servers, and production applications.
  • Which included testing, deployment, maintenance, and relocation of PCs, servers and related software and peripherals, Respond to questions and inquiries regarding a variety of IT related issues.
  • Examine and process vendor pay accounting transactions related to contract payments, personal services Received and classified all obligation documents for validity, reviewed expenditures for errors and limitation.
  • Reviewed accounting data verified against information in the accounting system.
  • Maintained, balanced subsidiary ledgers to support accounts receivable in the general ledger.
  • Identified discrepancies in accounting data, determined source of error, and corrected and adjusted records.
  • Performed monthly reconciliation of undelivered orders with the general ledger.
  • Prepared a variety of payment authorizations.
Education
Associate of Applied Science: EngineeringMay, 1992Pima Community CollegeTucson, ArizonaEngineering U.S. Army Veteran: Honorably Discharge.
CompTIA A+, MCITP: (Microsoft Certified IT Professional)April, 2010University of ArizonaTucson, ArizonaNetwork Infrastructure, MS 2010 Server, & SQL Server, Active directory
Bachelors of Science: Mathematics Computer ScienceMathematics Computer Science
Personal Information
U.S Citizen.
Additional Information
  • U.S Citizen.
  • U.S Citizen.
Skills
3D, A+, accounting, accounting system, accounts receivable, Active Directory, go live, ADP, Analyst, Army, AS/400, Backup-Exec, Banking, BMC Patrol, Bi, CA11, Ceridian, Change Management, Cisco Routers, clarify, CA, Ca7, hardware, consultation, Credit, Crystal Reports, customer support, data management, Data Base, database, delivery, dictation, Disaster recovery, disaster-recovery, Dispatching, documentation, email, senior management, functional, general ledger, Ghost, HP, Open View, HRIS, HR, IBM, imaging, information security, information technology, LAN, laptops, Linux, Domino, Macs, Mainframe, IBM Mainframe, access, Microsoft Certified, MS EXCHANGE, MS Office, Windows, Monitors, Enterprise, Network, Norton Antivirus, NOVELL, nursing, OS, Operating system, Oracle, Oracle database, Oracle PL/SQL, PL/SQL, OS/390, PACS, payroll, Peregrine, peripherals, personnel, policies, problem resolution, processes, radiology, research, RIS, router, scheduling, Servers, scripts, MS SQL, SQL Server, Switches, Sybase, Symantec, tables, Tandem, technical support, software support, technical documentation, phone, time management, Tivoli, training materials, trouble shooting, UNIX, WAN, Windows Server, workflow, written
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Resume Overview

Companies Worked For:

  • Cleveland Clinic Foundation
  • National City Bank\PNC

School Attended

  • Pima Community College
  • University of Arizona

Job Titles Held:

  • Systems Analyst
  • Technology Analyst III
  • Database Administrator

Degrees

  • Associate of Applied Science : Engineering May, 1992
    CompTIA A+, MCITP: (Microsoft Certified IT Professional) April, 2010
    Bachelors of Science : Mathematics Computer Science

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