Results-Oriented IT Professional with 20 years of experience identifying, troubleshooting, and resolving problems encountered by users of laptops and desktop. Experienced in network issues and software analysis. Team player who is flexible, reliable and adaptable to dynamic environments.
Customer support driven
Analytically and critical thinker
Configuring and testing images
Desktop roll-out and data migration
Promoted to System Analyst.
Trained and led IT support teams in software and hardware roll outs.
Led PC project to refresh 250 company PC's in 2014.
Team Lead for Texas and North Dakota technicians.
Worked with cell phone accounts to identify and clean up non-usage and data abuse.
Worked with vendors on billing issues and price points.
12/2005 to Current
Systems AnalystWhiting Petroleum – Midland, TX
Support of 400+ users, computers and printers within the Permian Basin and other field office around the country.
Provides Tier II level support for software and hardware issues by consulting via phone, email, and in person.
Create and deploy new images.
Assist with the support of the local server and active directory.
Research options and assist in the implementation of computer applications.
Manage support calls and responded to technical support needs of end users.
Evaluate Field locations for possible upgrades and infrastructure improvements.
Setup and configure of Apple I-phones.
02/2005 to 08/2005
Desktop AnalystXTO Energy (contract) – Midland, TX
10/2000 to 02/2005
Desktop AnalystHalliburton – Midland, TX
Proficient in Windows 7, Office 2010, VPN configuration, HP hardware, Apple phones, Xerox printers.