systems analyst resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Career position in Information Systems Technology to utilize my technical and interpersonal skills as part of a team to our mutual benefit Technical Support, Computer Systems Analyst, Computer Operations, Information Systems Manager, PC Technician, Help Desk Technician, Computer Security, Department of Defense, Operations Supervisor, Automated Message Handling System, Customer Engineer, Computer Technician, Information Security, Computer Security Manager
Highlights
MS Windows 8, Windows 7, Windows 95/98, Windows 3.1, MS DOS
Databases: MS Access, DBase IV
Programming Languages: Familiar with Visual Basic, Pascal, SQL, Basic
Software Applications: MS Office 2013/2007, MS Outlook, Paint Shop Pro, Print Shop Deluxe
Hardware: IBM PC compatibles, Dell laptops, HP printers, scanners, mobile devices
Education
University of Maryland University College, Expected in 2002 ā āB.S:Management Information Systems - GPA:Management Information Systems
Accomplishments
Experience
1-800-Flowers.Com, Inc. - Systems Analyst Waterloo, IA, 12/2000 - Present
Provided 2nd level desktop technical support in the area of e-mail, Windows desktop applications, a variety of COTS packages, internet browser and customer-specific application support.
Administered Network & Security Administration via remote control and Active Directory.
Install, test, modify, upgrade, and troubleshoot computers and printers connected in a network environment for over 1000 clients.
Configured Desktop and Laptop clients with VPN setups, Citrix Client, Terminal Server, Windows XP, TCP/IP, WINS, and Wireless Networking.
Reimaged and prepared computers with a standard client image to ensure all systems conformed to corporate hardware/software policies.
Troubleshot and analyzed computer hardware and software problems.
Knowledge and experience with Windows XP, Windows 7, Windows 8, Microsoft Office 2003, 2007 and 2013.
Documented work order history in Remedy Ticket System for a meaningful knowledge base reference Processed 95% of hardware and software procurements in PeopleSoft Financial System Directly managed the software compliance program to ensure best practices were adhered to Responsible for monthly Dell Invoice for over 1000 leased assets to ensure accuracy of departmental charges Procured and supported company mobile devices such as iPhone, Smartphones and BlackBerry Repaired and upgraded old computers Configured mobile devices for domestic and worldwide use Prepared computer systems for RMA at the end of lease period Promptly addressed user issues and escalated to proper group as needed to prevent extended downtime Monitored network to ensure systems had the latest Antivirus updates to maintain a protected environment Program Manager for the lease refresh program for over 200 international clients worldwide Maintained computer lab with accurate inventory of systems, peripherals, and mobile devices.
Adtalem Global Education Inc. - Technical Support Specialist West Palm Beach, FL, 02/2000 - 12/2000
Provided 2nd level support to all customer needs or issues related to the use and performance of the Presideo Privacy Curtain products.
Troubleshoot customer product install - hardware and software.
Escalated calls through appropriate channels for immediate action and resolution.
Created test plans and reports working with developers in Unit and Integration testing as well as Quality Assurance.
Updated work status via Razor for Configuration Management.
Maintained server availability including updates to server application software and updated and configured client software.
Configured, installed and supported desktop and notebook computers, hardware components, and peripheral devices (i.e.
Printers, Modems, and biometric scanners).
Installed, configured and supported Windows 95, Windows 98, Windows NT Workstation, and Windows 2000.
Nes Associates - Information Systems Technician Panama City, FL, 10/1998 - 02/2000
Executed production jobs on mainframe via CA-7 interface and Unix boxes using AutoSys.
Processed Crystal Reports via People Tools for intranet web publishing.
Created new processes for input into AutoSys schedule.
Monitored NT servers' status through Compaq Insight Manager and the local network via Textalerts.
Performed daily NT server backups using Backup Exec 7.0.
Provided after-hours helpdesk support to customers as required.
Logged out trouble calls using Remedy Action Request System 4.0.
Reported network outages and escalated through proper channels for action.
United States Air Force - Computer Operator/Comsec Custodian City, , Germany01/1993 - 01/1998
Processed Automatic Digital Network messages on Message Distribution Terminal and the GCCS Automated Message Handling System (SUN SPARC 10) running under UNIX.
Supported 30 agencies processing over 30,000 messages annually.
Maintained Communications Security (COMSEC) records to ensure accountability and protection of keying materials.
Monitored 16 cryptographic (KG-84, KG-194, etc.) circuits for secure voice and data processing.
Updated message database to reflect current user information to ensure correct distribution of messages to customers.
Coordinated recovery actions with analysts and system engineers.
Notified appropriate agencies of Top Secret high precedence and time-sensitive messages any time of the day.
Issued cryptographic COMSEC materials to over 100 agencies from the largest COMSEC Account office in USAF Europe.
Conducted security inspections to ensure customer compliance with established regulations.
Skills
Active Directory, Antivirus, Backup Exec 7.0, Basic, CA-7, Citrix, Compaq, Hardware, computer hardware, Configuration Management, Crystal Reports, Client, clients, Databases, database, DBase IV, Dell, e-mail, Financial, HP printers, image, inventory, laptops, notebook computers, mainframe, materials, MS Access, Microsoft Office, MS Office, office, MS Outlook, Windows 7, Windows 8, Windows, MS Windows 8, Windows 2000, Windows 3.1, Windows 95,, Windows 95, Windows 98, 98, NT server, Windows NT Workstation, Windows XP, Modems, MS DOS, Network & Security, Network, Networking, NT servers, Operating Systems, Paint Shop Pro, Pascal, IBM PC compatibles, PeopleSoft, peripherals, policies, Print Shop Deluxe, Printers, processes, Programming, Quality Assurance, scanners, SQL, SUN SPARC, TCP/IP, technical support, Terminal Server, Troubleshoot, UNIX, upgrade, VPN, Visual Basic, voice and data, web publishing
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