Systems Administrator/Information Security Analyst Resume Example
Diligent Information Technology specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Adept in researching scientific and technical information requests. Resourceful, energetic and results-oriented multitasker. Strong data collection, analysis, and reporting skills. Interprets and relays highly technical information to various audiences while maintaining integrity of data and findings. Experience in configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
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Oklahoma Employees Credit Union – Oklahoma City , Germany
- Monitored computer virus reports to determine when to update virus protection systems.
- Researched and developed new computer forensic tools.
- Monitored use of data files and regulated access to protect secure information.
- Provide assistance with COMSEC security procedures and guidance to the command and supported organizations (active, reserve, national guard, and federal agencies).
- Serve as the system administrator (SA) for the Electronic Key Management System (EKMS) and Common User Application Software/Data Management Device System (CUAS/DMD).
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Managed relationships with third-party intrusion detection system providers.
Jacobs Technology – City , GA
Command (USASOC)-Fort Bragg>75th Ranger regiment(75 RGR RGMT)>75th Ranger Regiment-Fort Benning(75 RGR RGT)
- Managed relationships with third-party intrusion detection system providers.
- Participated in creation of device hardening techniques and protocols.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Evaluated and responded to incoming sales leads and requests for technical support assistance
- Conducted in-depth product and issue resolution research to address customer concerns
- Provided Tier 1 IT support to non-technical internal users personnel through desk side support services
- Performed tests of functionality, security and performance of different workstations and devices
- Managed high levels of call flow and responded to technical support needs of customers
- Resolved technical issues by troubleshooting
- Configured hardware, devices and software to set up work stations for employees
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Five Rivers Services LLC – City , Kuwait City
United States Army Central(USARCENT)>335th Signal Command (Theater) (Operational Command Post)>160th Signal Brigade (160th TSB)>54th Signal Battalion>NEC-K (Buehring)ASCC Unit: U.S. Army Special Operations
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Worked with users to determine areas of technology in need of improved usability.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
United States Army – City , GA
- Remedy Incident Management System
- Active Directory Users and Computers
- Remote Desktop applications
- Force Management software
- Creating and maintaining network user accounts using Active Directory Users and Computers
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Lancaster High School - City, State
University Of Maryland-Global Campus - City
Microsoft Certified Solutions Associate 2012 (MCSA)
CompTIA Security+CE
CompTIA CySA+CE
Transportation Coordinators' Automated Information for Movement System (TC-AIMS)
Global Air Transportation Execution System (GATES)
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Resume Overview
School Attended
- Lancaster High School
- University Of Maryland-Global Campus
Job Titles Held:
- Systems Administrator/Information Security Analyst
- Information Technology Specialist
- US Army
Degrees
- High School Diploma : 2013
Associate of Science : Computer And Information Systems Security , 12/2020
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