Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven Systems Administrator with 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

  • System upgrades
  • Program installations
  • Performance Analysis
  • Infrastructure planning
  • Wireshark, CiscoISE, CyberArk, MicrofocusNA
  • Network/Firewall Administration
  • Cisco routers and Switches configuration
  • HP Proliant Servers, ISCSI Switch installation and configuration
  • VMWare ESXI software management
  • Palo Alto Firewall Systems , ADVA NID Demarcation
  • VLAN, DMZ, PANS Networking
  • Network/Firewall monitoring logs, rules, outputs Analysis
  • Splunk, Solarwinds monitoring system
  • Dry, Nagios, Sansu Go monitoring tools
  • CI/CD Tools: Ansible, Jenkins, Docker, Chaff, Puppet, Teamcity
  • TCP/IP, SNMP, IPSEC, Telnet and SSH
  • Sql server databases administration
  • Project Management
  • Scripting with Bash, Ansible, Terraform
  • Management Development
  • Systems Analysis
  • Continuous Improvement
  • Written Documentation
  • Computer Hardware
  • Desktop Support
  • Information Systems Management
  • Enterprise Data migration
Work History
Automation & Network System Administrator, 10/2021 to Current
Pepco Energy ServicesLusby, MD,
  • Monitors CMDB records of system configurations, and review required Life-Cycle Document Management system for assigned devices.
  • Supported enterprise data migration and validation
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Independently troubleshoots complex user problem and support IT team members to resolve software, hardware technical problem
  • Performs security procedures. Evaluates new products and technologies to determine impact on existing system configurations and Risk Assessment
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Created patches and solutions to fix bugs in existing applications.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Develop System Network Layout and Topology
  • Review approved vendor products and make recommendations for best products that aligns with corporate strategic goals.
Systems Administrator, 01/2019 to Current
RivianUnited States, GA,
  • Conducted testing and troubleshooting for various software remotely and onsite for 25 server sets to maintain operational readiness.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Developed and enhance the code release and deployment process to the cloud infrastructure.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 250 users.

· Built, Deployed, Optimized, and Managed Windows and Linux systems in both on-premises and cloud-based

  • Built and supported IT solutions. Communicate technical details of solutions and project status to team members and management
  • Prepared management and executive dashboard and reports
  • Managed system in 21 CFR Part 11 compliant manner, and ensured audit trails are maintained
  • Oversee, and managed site system validation activities and acceptance testing, and generate IQOQ reporting.
  • Supported data migration and validation from windows 2000 server to windows 2014/2016/2019 servers.
  • Performed operating system and applications updates, patches, and security best practices on schedule basis
  • Designed, planed, and managed backup, recovery, and disaster recovery systems by defining Recovery Time Object(RTO) and Recovery Point Object(RPO)
  • Managed systems and infrastructure project from start to finish
  • Optimized system security and performance with proactive changes such as Digital immunity, Palo Alto Firewall Systems, and Cisco Firepower Threat Defense(FTD) .
  • Automated system administration tasks through administration scripting languages and tools such as bash, Powershell, and yum
  • Kept software licenses current for all computers and mobile devices.
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Wrote code and developed tools and integrations to meet cross-platform user needs.
System Automation Engineer, 11/2016 to 01/2019
PepsiCoCity, STATE,
  • Managed Completed Projects to ensure compliance with relevant FDA, and cGMP regulations.
  • Supported and managed enterprise data migration and upgrades
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Wrote and updated technical documentation covering system components and SOPs.
  • Manage CI and CD tools with team.
  • Managed systems infrastructure at St. Luis facilities, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
  • Increased core system availability to 99 % by developing standards and architectural governance and implementing best practices.
  • Designed, Planed, and Installed Applications/Solutions for users and provide operational IT management
  • Assisted with DevOps goals of managing, supporting, and designing DevOps systems for Test, Development, User acceptance test(UAT), and Production environments
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Rewrote and updated group policy with new domain move and domain level raise.
  • Introduced VMWare infrastructure and management tools to create and manage virtual server computing environment.
  • Drafted training materials and organized training sessions for 30 new employees.
  • Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
Systems & Automation Manager, 06/2011 to 08/2016
Unicorr CorporationCity, STATE,
  • Developed, configured and optimized industrial processes from inception through certification.
  • Performed gap analysis procedures and detailed data reviews to optimize implementation.
  • Troubleshot, fixed and improved electrical controls.
  • Established company automation methodology, frameworks and tools.
  • Updated and maintained project documentation for detailed recordkeeping.
  • Supported Engineering and Maintenance departments with training and technical support.
  • Monitored data on system functionality and reported to senior staff.
  • Utilized comprehensive understanding of Allen Bradley Ladder Logic to produce code to revolutionize automation.
  • Maintained, debugged and optimized automation programs.
  • Managed network infrastructure projects from conception to closure
Associate of Arts: DevOps, Expected in
California Institute of Technology - Pasadena, CA
Bachelor of Science: Computer Science, Expected in 08/2020
University of Bridgeport - Bridgeport Connecticut,
Associate of Science: Electrical Engineering, Expected in 11/2011
Grantham University - Kansas City MO,

Institute of Electrical and Electronic Engineering

Association for Computing Machinery

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School Attended

  • California Institute of Technology
  • University of Bridgeport
  • Grantham University

Job Titles Held:

  • Automation & Network System Administrator
  • Systems Administrator
  • System Automation Engineer
  • Systems & Automation Manager


  • Associate of Arts
  • Bachelor of Science
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