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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
To join a dynamic and progressive organization offering ample opportunities for diversified exposure, enhancement of professional skills and career growth in The field of Information Technology.
Skills
  • Microsoft Exchange 2016/2013/2010/2007/2003
  • Active Directory Infrastructure
  • Networking,
  • Backup, Policies /Tape Library
  • Clients, Servers management
  • Microsoft system center (SCOM,SCCM,SCVMM)
  • DHCP
  • IBM System X / Blade center,servers
  • DNS,
  • Windows server 2000, 2003, 2008, 2012,2016
  • Windows xp, Vista, win7, win10
  • Symantec brightmail gateway 11
  • Kaspersky endpoint security 10, 11
  • Kaspersky mail security 10, 11
  • Information Security
  • Office products
  • Microsoft Project
Experience
Systems Administrator / AVP, 02/2018 - 01/2020
Al Baraka Bank Pakistan Ltd. City, STATE,
  • Implementing & managing of Messaging infrastructure (Exchange Server 2013/2010/2007/2003 with high availability (DAG)).
  • Management of kaspersky mail gateway.
  • (frontend server for messaging infrastructure).
  • Implementing & managing of Microsoft Active Directory Domain(ADDS) infrastructure (Primary, DR & Branches servers with DHCP, DNS).
  • Designing, managing, and implementation of Group Policies.
  • Performing Backups through VMware veeam Backup solution.
  • Maintained systems in good working order.
  • Provided quick emergency response, troubleshooting and problem resolution.
  • Performed technical support for users via in-person, telephone and electronic means.
  • Managed databases, network infrastructure and system controls.
  • Authored and maintained system technical documentation.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Improved user-friendliness of system by providing constant IT support.
  • Established and enforced policies and best practices to safeguard and protect data, reports and access.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Tested and troubleshot Servers/clients software's remotely or onsite daily for 100+ deployed unit server sets to maintain operational readiness. Developed patches and solutions to fix bugs in existing web applications.
  • Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
  • Delivered comprehensive training to internal users to optimize systems maintenance and resolve recurring issues.
  • Supported private cloud infrastructure, including vendor relations management and onsite support, resulting in improved data storage, better security and Availability.
  • Established compatibility with third-party software by developing modification and integration program.
  • Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.
  • Planned, tested and supported high-availability infrastructures.
  • Promoted continuous improvement for IT governance processes.
  • Increased system security and performance with proactive changes.
  • Improved job tasks and mentored junior team members on best practices and standards.
Technical Consultant -Microsoft, 07/2017 - 02/2018
Techaccess Pakistan. City, STATE,
  • Suggested product offerings and technology upgrades to customers to improve Productivity.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Integrated new technologies to meet area requirements.
  • Executed and implemented solutions on time and within budget constraints while ensuring high levels of service throughout the process.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Administrator/ Manager, 05/2009 - 12/2015
Al Baraka Bank Ltd City, STATE,
  • Information Security Management system (FAMCO).
  • Managing Projects with Microsoft Project 2010, implementing & managing of Messaging infrastructure (Exchange Server 2010/2007/2003 with high availability).
  • Implementing & Managing of Symantec bright mail Gateway server) & MS Forefront for Exchange.
  • (frontend server for messaging infrastructure).
  • Implementing & managing of Microsoft Active Directory Domain(ADDS) infrastructure (Primary, DR & Branches servers with DHCP, DNS).
  • Designing, managing, and implementation of Group Policies.
  • Performing Backups through IBM Tivoli Backup solution.
Technical Trainer /Network Engineer, 02/2005 - 04/2009
CTTC Pvt Ltd. (Microsoft, CISCO Academy) City, STATE,
  • Providing Microsoft Training’s and learning solution’s to Corporate and General clients Products:.
  • Microsoft exchange 2003, 2007,2010.
  • Windows server 2003,2008,2012.
  • Windows XP, Vista, windows7.
Education and Training
Bachelors: Computer Science, Expected in 2014
-
Preston Institute of Management Sciences And Technology - Karachi Pakistan.,
GPA:
High School Diploma: , Expected in 1996
-
Comprehensive School - Hyderabad Pakistan.,
GPA:
Activities and Honors
Accomplishments
  • Certifications:.
Certifications
  • Microsoft certified trainer(MCT)
  • MCSA in Office 365
  • MCTS: Exchange server 2007.
  • MCSA Messaging (Exchange 2003).
  • MCSA Messaging (Exchange 2000)
  • Microsoft Certified IT Professional(MCITP) Enterprise administrator in windows server 2008.
  • Microsoft Windows7 and office 2010 deploying.
  • Microsoft Certified System Engineer 2003
  • ITIL Version 3 (foundation).
  • IBM Certified specialist (in System X Technical Principles V10)

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School Attended

  • Preston Institute of Management Sciences And Technology
  • Comprehensive School

Job Titles Held:

  • Systems Administrator / AVP
  • Technical Consultant -Microsoft
  • Administrator/ Manager
  • Technical Trainer /Network Engineer

Degrees

  • Bachelors
  • High School Diploma

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