As a skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. As an organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.
Analyzed and administered local architecture to evaluate provisioning operations to reduce churn and increase customer retention and company revenues.
Expedited frontline and supervisor escalations, network repairs and also facilitated PUC and FCC complaints to decrease litigations.
analyzed and administered local issues to evaluate provisioning operations, expedited frontline and supervisor escalations for network repairs, reviewed/updated work order status for local installs
Inspected work order status for local installs and implemented system repairs and updates to increase customer satisfaction in NJ, NY, PA, FLA, GA, NC, MD, TN, IL, IN, MI, OH, WI, TX, and CA volume.
Assisted backlog of ADHOC team, which worked troubled network escalations for local and long distance from my center and for 3 other call centers.
Researched and utilized USOC provisioning to update local switches and features for customers and maintain integrity of company operational support systems.
Consistently exceeded center goals for productivity and performance while providing accurate, polite and professional customer interactions.
Adobe, Basic, Client/Server, COBAL, Hardware, Databases, Database, DHCP, DNS, DOS, Fortran, FTP, help desk, HTML, PHP, IBM370, Java, JCL, logging, McAfee, mechanical, Microsoft Office Professional, Windows 7, Windows, Windows NT/4, Windows NT/4.0, Windows XP, MySQL, Network Implementation, Network Administration and Security, Network, Networking, Norton, Novell, Operating Systems, Operating System, Oracle, Programming, repairs, Risk Management, RPG II, RPGII, sales, TCP/IP, Software support, troubleshoot, troubleshooting
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