IT professional looking to develop relationships
in the information technology field. Experienced self-starter
with a desire to become a system administrator by using my passion for knowledge, technical aptitude, and attention to detail skills.
VMware, Hyper-V environments
Complex Microsoft and Linux troubleshooting
Backup and data protection
RHEL, Oracle, Debian OS
Microsoft, VMware, Hyper-V
System Support Engineer07/2017
to Current Veeam Software – Columbus,
Microsoft and Linux operating system troubleshooting as it related to proprietary backup and restoration software.
Build VMware environments with in house lab to mimic issues for research and testing of various operating systems with Veeam products.
Participated in identifying issues, bugs, and performance limitations of Veeam software.
Escalated unresolved issues to appropriate level.
Actively stay up to date with latest underlying technologies concerning Veeam products.
Provide technical troubleshooting and support for Veeam clients via telephone, email, and web conferencing.
to 07/2017 DataField, Inc – Worthington,
Provide technology resolutions for stores and corporate associates by isolating problems, researching solutions, and resolving issues through corrective steps.
Properly documented accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
Utilize probing questions to detect the root cause of an issue and then perform troubleshooting steps to resolve the issue for telecom, computer systems, and network hardware.
Obtain continuing knowledge of computer systems and networking structure, including telecom, routing, and hardware through training and troubleshooting.
Collaborate with other departments and specialists to more effectively resolve software and hardware issues.
Investigate current system information, updates, and outages to stay current with policies and procedures to use in troubleshooting.
Guide on-site technicians through troubleshooting and installation of network, phone, and computer hardware.
Stage store equipment such as traffic servers, routers, switches, and constructions kits for new construction and remodel stores through various projects.