To secure a position as a Customer Service Representative, which will allow me to utilize my professional experience and educational training.
Organization/Planner Strong organizational skills Vital Stats Active listening skills Microsoft Word Seasoned in conflict resolution Microsoft Access Sharp problem solver Medical Office Procedures Energetic work attitude Receptionist Invoice processing Microsoft Excel Customer Care Phlebotomy Data Entry Microsoft PowerPoint Fax / Copy / Filing
Accomplishments Cataloging, copying, customer service, Customer Care, Data Entry, Fax, Filing, Microsoft
Access, Microsoft Excel, Office, Microsoft PowerPoint, Microsoft Word, Phlebotomy, Read
vitals, Receptionist, answering phones,Cash handling,Able to lift 100 pounds,Shipping and
receiving,Careful and active listener,Professional and friendly,Strong public speaker,Multi-
Irvington Public LibraryIrvington, NJSystem Processor/ Circulation desk clerk
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
Tag, bar code, and stamp books Enter each book into the database Label each book I also work the circulation desk: Answer and transfer all calls to requested dept.
Check in and check out books Collect fines, update library cards, copy and print, and fax patron's requested documents.
Apostle HouseNewark, NJReceptionist
Answer high volume of calls.
Enter guest in to system that is in need of assistants.
Filing and copying.
Created new processes and systems for increasing customer service satisfaction.
Dr. Vivian AckadNewark, NJMedical Assistant
Inventoried and ordered medical, lab, and office supplies and equipment.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Scheduled appointments for patients.
Interviewed patients to obtain medical information and measured their vital signs, weight and height.
Showed patients to examination rooms and prepared them for the physician.
Sloman ShieldEast Brunswick, NJTelemarketing
Obtained customer information and entered orders into computers.
Telephoned customers in response to follow-up initial sales contacts.
Explained products and services and prices, and answered questions from customers.
Linen -N- ThingsLivingston, NJCustomer Service Representative
Provided customer service in self-service store.
Aided customers in locating merchandise.
Answered questions from and provided information to customers about merchandise for sale.
Arranged stock on shelves and racks in sales area, including returns.
Marked and ticket merchandise.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Managed quality communication, customer support and product representation for each client.
Winston RetailSan Francisco, CAVendor
Kept record of customers' interactions and transactions.
Recorded details of complaints and comments; as well as actions taken.
Read orders to ascertain catalog numbers, sizes, colors and quantities of merchandise.
Compute prices of items or groups of items.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Compiled weekly monetary reports and records for store managers.
Accurately logged all monthly shipping and receiving orders.
National Career InstituteEast Orange, NJ, USACertified Medical Assistant, Medical Assistant 2012Select One, Cosmetology 2005 Cosmetology
back-up, book, book I, Cash handling, cashier, cash registers, catalog, conflict resolution, copying, credit, client, clients, Customer Service, Customer Care, customer support, Data Entry, Database, product development, e-mail, Fax, Filing, listening, managing, Microsoft
Access, Microsoft Access, Microsoft Excel, mail, Office, Microsoft PowerPoint, Microsoft Word, Multi-
tasking, Multi-tasking, Strong organizational skills, Phlebotomy, problem solver, processes, public speaker, quality, Read, receiving, Receptionist, retail, sales, Shipping, tandem, answering phones, phone, trade shows
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Irvington Public Library
Dr. Vivian Ackad
Linen -N- Things
National Career Institute
Job Titles Held:
System Processor/ Circulation desk clerk
Customer Service Representative
Certified Medical Assistant, Medical Assistant 2012
Create a job alert for [job role title] at [location].