Resourceful Entry Level System Administrator committed to performing assigned tasks while working in a fast-paced environment.
Proven ability to create and deliver solutions tied to business growth, organizational development, and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Mobile Device Management (MDM).
Notes Application Infrastructure, MS Outlook, Cisco ISE and LDAP.
Windows, Linux,UNIX, DOS, MacOS
DHCP, DNS, TCP/IP,LAN/WAN, VPN
Other Technical Systems: Workflow Manager, Remedy Network Ticket System, Live Person Live Chat System.
Systems Installation,Configuration & Upgrading.
System Network Administrator , 04/2016 to 09/2016 Global Mind Technologies – Houston, Texas, USA
Managing system administration, networking and hardware management & maintenance in the organization.
Assisted in creating upgrade protocols for all users and network hardware.
Assisted in creating troubleshooting logs for operating system and application software users.
Helped to develop several network administration policies that made support more efficient for users.
Assisted in developing several support policies that are still in use today.Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript.
Resolved a history of problematic network failure by troubleshooting LAN/WAN connections.
Worked closely with each department manager to make system upgrades smoother.
Responsible for tracking all support tickets and making sure each issue was resolved.
Assisted in planning several large system software and hardware upgrades.
System Administrator, 05/2013 ThinkLabs Technologies – Mumbai, India
Designed from scratch and led the migration to a new 2008 R2 domain, including migration of all users accounts, computer accounts, and Exchange mailboxes.
Created Powershell scripts to help with day to day management of Active Directory and Exchange inboxes.
Spearheaded end-user upgrade of all PCs to Microsoft Windows 8.
Implemented new security protocols including forcing password standards for company users.
Responsible for monitoring HP virtual classes including 24-hour support for late night emergencies.
LAN/WAN/WLAN/VPN/Network Security, Cabling, and Racking.
Responsible for installation, troubleshooting of Mobile Computing Devices.
Planned, developed, installed, configured, supported and optimized a mobile infrastructure.
Expertise in Manual Testing/mobile application testing for J2ME & BREW wireless, Symbian, and Blackberry, iPhone, Android (Mobile) applications, client-server applications and cloud applications.
Managed in-house classroom and prepared PCs for different software classes using Symantec Ghost.
Managed company VOIP phone system and extension listings.
Managed Chat-based service desk help with the client.
Responded to inbound email troubleshooting requests via Workflow Manager ticket system.
Managed multiple customers simultaneously using a live online chat system.
Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
Intern, 04/2011 to 07/2011 Indian Institute of Technology, Mumbai – Mumbai, India
Planned, implemented, and maintained a Windows domain based infrastructure.
Developed software used by employees to complete day to day tasks, reducing the time.
Created online documentation to help employees resolve day to day issuesWorked with employees to resolve "unsolvable" support requests.
Managed daily activities to include user support and system administration tasks.
Master of Science: Computer Science, 2017 Northwestern Polytechnic University - Fremont, CA, USA
Operating Systems Design.
Software Assurance and Product lines.
Data-Modeling And Implementation Techniques.
Software Engineering of Web-Design and
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Companies Worked For:
Global Mind Technologies
Indian Institute of Technology, Mumbai
Northwestern Polytechnic University
Job Titles Held:
System Network Administrator
Master of Science : Computer Science , 2017
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