Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Websites, Portfolios, Profiles
Professional Summary
  • Resourceful Entry Level System Administrator committed to performing assigned tasks while working in a fast-paced environment.
  • Proven ability to create and deliver solutions tied to business growth, organizational development, and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
  • C++
  • JAVA
  • SQL
  • Powershell Scripting.
  • Mobile Device Management (MDM).
  • Notes Application Infrastructure, MS Outlook, Cisco ISE and LDAP.
  •  Windows, Linux,UNIX, DOS, MacOS     
  • Other Technical Systems: Workflow Manager, Remedy Network Ticket System, Live Person Live Chat System.
  • Troubleshooting.
  • Network Security.
  • Systems Installation,Configuration & Upgrading.
Work History
03/2016 to 08/2016
System Network Administrator Amerisafe Dover, DE,
  • Managing system administration, networking and hardware management & maintenance in the organization.
  • Assisted in creating upgrade protocols for all users and network hardware.
  • Assisted in creating troubleshooting logs for operating system and application software users.
  • Helped to develop several network administration policies that made support more efficient for users.
  • Assisted in developing several support policies that are still in use today.Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript. 
  • Resolved a history of problematic network failure by troubleshooting LAN/WAN connections.
  • Worked closely with each department manager to make system upgrades smoother.
  • Responsible for tracking all support tickets and making sure each issue was resolved.
  • Assisted in planning several large system software and hardware upgrades.
04/2013 to Current
System Administrator Matthews International Burlington, NC,
  • Designed from scratch and led the migration to a new 2008 R2 domain, including migration of all users accounts, computer accounts, and Exchange mailboxes.
  • Created Powershell scripts to help with day to day management of Active Directory and Exchange inboxes.
  • Spearheaded end-user upgrade of all PCs to Microsoft Windows 8.
  • Implemented new security protocols including forcing password standards for company users.
  • Responsible for monitoring HP virtual classes including 24-hour support for late night emergencies.
  • LAN/WAN/WLAN/VPN/Network Security, Cabling, and Racking.
  • Responsible for installation, troubleshooting of Mobile Computing Devices.
  • Planned, developed, installed, configured, supported and optimized a mobile infrastructure.
  • Expertise in Manual Testing/mobile application testing for J2ME & BREW wireless, Symbian, and Blackberry, iPhone, Android (Mobile) applications, client-server applications and cloud applications.
  • Managed in-house classroom and prepared PCs for different software classes using Symantec Ghost.
  • Managed company VOIP phone system and extension listings.
  • Managed Chat-based service desk help with the client.
  • Responded to inbound email troubleshooting requests via Workflow Manager ticket system.
  • Managed multiple customers simultaneously using a live online chat system.
  • Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
03/2011 to 06/2011
Intern Indian Institute Of Technology, Mumbai City, STATE,
  • Planned, implemented, and maintained a Windows domain based infrastructure.
  • Developed software used by employees to complete day to day tasks, reducing the time.
  • Created online documentation to help employees resolve day to day issuesWorked with employees to resolve "unsolvable" support requests.
  • Managed daily activities to include user support and system administration tasks.
Expected in 2017
Master of Science: Computer Science
Northwestern Polytechnic University - Fremont, CA, USA
  • 3.56/4.00 GPA.
  • Operating Systems Design.         
  • Software Assurance and Product lines.       
  • Data-Modeling And Implementation Techniques.          
  • Software Engineering of Web-Design and Development. 
  • Network Security.  
  • Computational Science.
  • Network Security Management.         
  • Member of  IEEE Community.
  • Team Foundation Server 2015.
  • Citrix Training.
  • Advanced Software Development.
  • DevOps Training.
  • Advanced Networking Training ( CCNA ).

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Resume Overview

School Attended

  • Northwestern Polytechnic University

Job Titles Held:

  • System Network Administrator
  • System Administrator
  • Intern


  • Master of Science

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