system engineer field technician resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced Information Technology Professional with ability to apply strong leadership and technical skills in system planning and implementation; end-user support and training; and incorporation of state-of-the-art technology into existing business operations.
Knowledgeable team leader capable of identifying industry standards. Developing and implementing appropriate action plans to increase efficiency of operations and profitability.
Dedicated team player adept at collaborating with members of technical teams or working independently to attain goals and objectives.
A professional individual with solid problem-solving skills that can effectively manage multiple complex tasks simultaneously.
System Engineer / Field Technician, 2011 to 09/-1 Aspirus – Athens, WI,
High-level enterprise design, installation and administration.
My job duties included complete project management from first engagement, statement of work, capacity planning, application performance sizing, high availability, disaster recovery, installation, documentation and knowledge transfer.
Performing Directory Services, Network, Server management, and support on customer sites in multiple domain environments with more than 20,000 users.
Supported clients by executing data and system backups, maintaining user security access and training users on server-based applications and remote access procedures.
Recommended architectural improvements, design solutions and integration solutions.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Network Administrator, 11/2008 to 2011 Evotek, Inc. – Denver, CO,
Performing day to day tasks of managing EMC CX/NS storage systems with more than 60PB data in both Fiber Channel and iSCSI environments.
Involved switch fabric configuration, zoning, HBA and Power Path configuration for Windows Clustering Services, Active Directory, and VMware in an Enterprise environment.
VLAN switch configuration in an ISCSI VMware environment, cloning and snap scheduling of LUNs for R&D or DR, tiering of storage and applications, install and configure Hyper V, VMware, VM creation, VM backups with Veeam Backup, and clustering with Microsoft Exchange or SQL.
Installed, upgraded and maintained network servers, routers, switches and applications, ensuring compliance with corporate standards.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Network Solutions Engineer, 06/2007 to 11/2008 Modcomp Systems And Solutions – City, STATE,
Acquired valuable experience in the IT arena with expertise in Network Integration Solutions, Storage Area Network, High Availability, Cluster Services, Software Automation Solutions, system support, design and installation.
Designed, installed and administered various server/storage and archiving solutions, such as EMC Clariion CX, EMC Celerra NS, VMware, MS Cluster, Fiber switches, and various backup solutions.
Performing Project Management for system integration, and Storage solutions, in enterprise environments.
Conducting high level and high availability designs such as clustering with VMware, SAN, NAS and campus network connectivity topology.
Recommended network security standards to management.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Field Engineer/Team Leader, 2001 to 2007 Reynolds And Reynolds – City, STATE,
Installation of software and system upgrades; maintained data integrity; and performed periodic system backups and recoveries to ensure maximum functionality.
Maintain the availability of the WAN and LAN resources with UNIX servers bundled in a multi-domain Microsoft 2003 Server Active Directory environment.
Trained my Great Lakes Area team of 5 employees in workstation installation and configuration to standardize equipment setup, maintaining site user licensing and streamlining maintenance of end-user equipment in a 24/7 365 day a year on-call work environment.
Participated in the design and deployment of a wide-area virtual private network using a Cisco-based IPSec VPN.
known to Reynolds as AOD (Application On Demand) Configured and troubleshot hardware and software to guarantee consistent functionality of systems, applications and equipment.
Scheduled vacation and on-call coverage for employee workflow maintenance and installation.
Network administrator / Field Technician, 2000 to 2001 Reliable Network Service, INC – City, STATE,
Managed and trained 8 employees on planning and implementation of appropriate corporate technological enhancements and upgrades.
Designed and delivered training on current and new technologies to educate users and administrative support personnel at all sites.
Education
Bachelor of Arts: , Expected in 2003 to Devry University - Chicago, Illinois GPA:
Emphasis in Telecommunications
Diploma: Math and Science, Expected in 1 1996 to Lane Technical High School - Chicago, Illinois GPA: GPA: 3.0
Emphasis in Math and Science
SE Accreditation, Certificate EMCPA, Certificate EMCIE NS series, Certificate
Hitachi Data Systems 2007 HDS Storage Foundations - Enterprise, Certificate
Microsoft 2006
MCP, Certificate Volume Licensing for Academic Institutions Volume Licensing Basics Product Licensing Essentials Authorized Education Reseller Exam: , Expected in 1 2008 to - , GPA: GPA: 3.4 GPA: 3.4
CCDA, Certificate: , Expected in 1 2007 to - , GPA:
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Resume Overview
School Attended
Devry University
Lane Technical High School
Job Titles Held:
System Engineer / Field Technician
Network Administrator
Network Solutions Engineer
Field Engineer/Team Leader
Network administrator / Field Technician
Degrees
Bachelor of Arts
Diploma
SE Accreditation, Certificate EMCPA, Certificate EMCIE NS series, Certificate
Hitachi Data Systems 2007 HDS Storage Foundations - Enterprise, Certificate
Microsoft 2006
MCP, Certificate Volume Licensing for Academic Institutions Volume Licensing Basics Product Licensing Essentials Authorized Education Reseller Exam