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System Analyst Resume Example

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SYSTEM ANALYST
Summary

Over Seven years of Experience in Software industry


Joined Tech Mahindra Ltd. on 13th July 2007as a Technical Associate


Experience in Telecom Domain To seek a challenging position in the field of information technology to apply & enhance my capabilities further in a Techno-Functional role. Bachelors Degree of Engineering in Computer Science from U.P.T.U. Lucknow, India in 2007.

Highlights
  • Operating Systems - Windows, Hp-UX,Sun Solaris, AIX
  • Technologies-UNIX,Shell /Awk,COBOL,JCL
  • Database - SQL Server, Sybase,Oracle & MS Access
  • Experienced
Accomplishments

Recipient of the [Award Name] Award in [Year].


Did troubleshooting in case of Outages and made sure less downtime is caused for application.

Experience
System Analyst
February 2010 to December 2014 AT&T
  • Environment : Unix , Mainframe, MVS, SQL Tools Used : Putty, PSFTP, Attachmate,TWS,Netcool,AOTS Description of the project: My role: 24/7 provide solutions and Support to end user queries.
  • Following set procedures for investigation of issues and escalating within prescribes SLAs.
  • Administering the application servers(Production Servers) Monitoring service Interruption alerts and troubleshooting them as per SLA Handling the LIVE issues/Handling the Change Requests (CRs) Carrying out the Deployments & Sanity testing of the applications on every new release.
  • Performing DR (Disaster Recovery) or Failover activities during service failure.
  • Coordinating with interface teams and processing their requests Escalating serious/consistent problems to development/management for longer term resolution and fixes.
  • Provide real time support (analysis and trouble shooting) for System Testing Efforts (SAT).
Remedy Admin Support
October 2008 to January 2010 Configuration Management Database and AOTS BMC Remedy TOOL AT&T
  • BMC Atrium Integration Engine 7.1.00 Tools Used - BMC Remedy User Tool(connects to Action Request Server), TADDM, TDI Description of the project: The Configuration Management Database (CMDB), as defined by ITIL, provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of items in the production environment.
  • The CMDB is not necessarily one database, but more likely to be a solution that includes discovery, CMDB tools, and federated data stores.
  • CMDB is made up of Configuration items (CI's) and relationships between those CI's.
  • These CI's are discovered as a standard discovery process using TADDM.
  • Data from different systems is federated into CMDB using TDI and other tools.
  • My role: Understanding various project application like Atrium, TDi and TADDM both technically and functionally.
  • Created videos and UserGuides for the Customer(AT&T).
  • Understanding the Asset Management Console and the mappings and Relationships being created among assets, the way the data flows from various applications like WITTDB, Webphone, MOTS, IEDS, CMIT, Bessy etc.
  • Given Testing Assignments relating to CIDR.
  • Analysing production tasks and jobs to be run.
  • Attending meetings with client/onsite team members on various issues.
  • Using AOTS for ticket solving work.
  • Arranging Livemeetings to talk to clients who are facing issues while using CMDB.
  • Project 3 Application : SQM Apache Applications.
Developer
October 2007 to October 2008 Tech Mahindra Ltd SE-CABS TELECOM AT&T
  • connotes experience ranging between one month to three months 2 connotes experience ranging between three to six months 3 connotes experience ranging to six months to two years 4 connotes experience ranging to two years and higher For the experience level section, please highlight the skill with the maximum experience Environment: Z/OS, JCL, DB2, COBOL,IMS-DB/DC Tools Used - Xpediter,Panvalet,LCS,STS,Spufi Description of the project: South East - Carrier Access Billing System (SE-CABS) is a group of Mainframe applications that processes billing information for industrial customers such as CLECs, RBOCs and IXCs for ATT in the South Eastern region of the US.
  • The processing functions that reside within CABS included: Posting service orders to the CABS account database.
  • Storing and maintaining the prices and rules that control how CABS calculates Industrial bills.
  • Translating and sorting raw usage information from the network switches for use in CABS.
  • Calculating the amount to bill an industrial account for usage.
  • Handling billing calculation and presentation.
  • My role: Understanding various project applications and work requests technically and functionally.
  • Coding, testing and documenting programs.
  • Analysing production defects/abends.
  • Preparing unit test plans and testing for the fixes done.
  • Maintaining tracking sheets and flow of other applications linked to mainframe like ACATS,MABS,etc from time to time when required.
  • Attending meetings with client/onsite team members on work requests and issues.
Education
Bachelor of Computer Science : Computers, 2007 Uttar Pradesh Technical University － Lucknow, Uttar Pradesh, India
Skills

AIX, Asset Management, Awk,COBOL, Configuration Management, Disaster Recovery, Hp-UX, DB2, MVS, IMS-DB, ITIL, JCL, Mainframe, MS Access, Netcool, Oracle, Panvalet, Sun Solaris, Spufi, SQL Server, SQL, switches, Sybase, troubleshooting, Unix,

Shell, Xpediter

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Resume Overview

Companies Worked For:

  • AT&T
  • Configuration Management Database and AOTS BMC Remedy TOOL AT&T
  • Tech Mahindra Ltd SE-CABS TELECOM AT&T

School Attended

  • Uttar Pradesh Technical University

Job Titles Held:

  • System Analyst
  • Remedy Admin Support
  • Developer

Degrees

  • Bachelor of Computer Science : Computers , 2007

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