System Analyst Resume Example
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SYSTEM ANALYST
Summary
Over Seven years of Experience in Software industry
Joined Tech Mahindra Ltd. on 13th July 2007as a Technical Associate
Experience in Telecom Domain To seek a challenging position in the field of information technology to apply & enhance my capabilities further in a Techno-Functional role. Bachelors Degree of Engineering in Computer Science from U.P.T.U. Lucknow, India in 2007.
Highlights
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Accomplishments
Recipient of the [Award Name] Award in [Year].
Did troubleshooting in case of Outages and made sure less downtime is caused for application.
Experience
System Analyst
February 2010 to December 2014Cognizant Technology Solutions
February 2010 to December 2014Cognizant Technology Solutions
- Environment : Unix , Mainframe, MVS, SQL Tools Used : Putty, PSFTP, Attachmate,TWS,Netcool,AOTS Description of the project: My role: 24/7 provide solutions and Support to end user queries.
- Following set procedures for investigation of issues and escalating within prescribes SLAs.
- Administering the application servers(Production Servers) Monitoring service Interruption alerts and troubleshooting them as per SLA Handling the LIVE issues/Handling the Change Requests (CRs) Carrying out the Deployments & Sanity testing of the applications on every new release.
- Performing DR (Disaster Recovery) or Failover activities during service failure.
- Coordinating with interface teams and processing their requests Escalating serious/consistent problems to development/management for longer term resolution and fixes.
- Provide real time support (analysis and trouble shooting) for System Testing Efforts (SAT).
Remedy Admin Support
October 2008 to January 2010Amsurg Corp.
October 2008 to January 2010Amsurg Corp.
- BMC Atrium Integration Engine 7.1.00 Tools Used - BMC Remedy User Tool(connects to Action Request Server), TADDM, TDI Description of the project: The Configuration Management Database (CMDB), as defined by ITIL, provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of items in the production environment.
- The CMDB is not necessarily one database, but more likely to be a solution that includes discovery, CMDB tools, and federated data stores.
- CMDB is made up of Configuration items (CI's) and relationships between those CI's.
- These CI's are discovered as a standard discovery process using TADDM.
- Data from different systems is federated into CMDB using TDI and other tools.
- My role: Understanding various project application like Atrium, TDi and TADDM both technically and functionally.
- Created videos and UserGuides for the Customer(AT&T).
- Understanding the Asset Management Console and the mappings and Relationships being created among assets, the way the data flows from various applications like WITTDB, Webphone, MOTS, IEDS, CMIT, Bessy etc.
- Given Testing Assignments relating to CIDR.
- Analysing production tasks and jobs to be run.
- Attending meetings with client/onsite team members on various issues.
- Using AOTS for ticket solving work.
- Arranging Livemeetings to talk to clients who are facing issues while using CMDB.
- Project 3 Application : SQM Apache Applications.
Developer
October 2007 to October 2008Tech Mahindra Ltd SE-CABS TELECOM AT&T
October 2007 to October 2008Tech Mahindra Ltd SE-CABS TELECOM AT&T
- connotes experience ranging between one month to three months 2 connotes experience ranging between three to six months 3 connotes experience ranging to six months to two years 4 connotes experience ranging to two years and higher For the experience level section, please highlight the skill with the maximum experience Environment: Z/OS, JCL, DB2, COBOL,IMS-DB/DC Tools Used - Xpediter,Panvalet,LCS,STS,Spufi Description of the project: South East - Carrier Access Billing System (SE-CABS) is a group of Mainframe applications that processes billing information for industrial customers such as CLECs, RBOCs and IXCs for ATT in the South Eastern region of the US.
- The processing functions that reside within CABS included: Posting service orders to the CABS account database.
- Storing and maintaining the prices and rules that control how CABS calculates Industrial bills.
- Translating and sorting raw usage information from the network switches for use in CABS.
- Calculating the amount to bill an industrial account for usage.
- Handling billing calculation and presentation.
- My role: Understanding various project applications and work requests technically and functionally.
- Coding, testing and documenting programs.
- Analysing production defects/abends.
- Preparing unit test plans and testing for the fixes done.
- Maintaining tracking sheets and flow of other applications linked to mainframe like ACATS,MABS,etc from time to time when required.
- Attending meetings with client/onsite team members on work requests and issues.
Education
Bachelor of Computer Science : Computers, 2007Uttar Pradesh Technical University － City, State, India
Skills
AIX, Asset Management, Awk,COBOL, Configuration Management, Disaster Recovery, Hp-UX, DB2, MVS, IMS-DB, ITIL, JCL, Mainframe, MS Access, Netcool, Oracle, Panvalet, Sun Solaris, Spufi, SQL Server, SQL, switches, Sybase, troubleshooting, Unix,
Shell, Xpediter
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Resume Overview
School Attended
- Uttar Pradesh Technical University
Job Titles Held:
- System Analyst
- Remedy Admin Support
- Developer
Degrees
- Bachelor of Computer Science : Computers , 2007
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