Highly enthusiastic customer service professional with 2 years client interface experience. Solid team player with upbeat, positive attitude.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service
My citizenship information: U.S. citizen and eligible to work in the U.S. My availably information: Full time shifts, Day Swing Grave will work weekends, Lifting capacity: 50- 75 pounds Driver License Standard Currently employed: yes Currently in school: no Years of education completed 12. G.E.D. Disabled: no Race: White
Issued license codes to new and existing customers. Displayed courtesy and strong interpersonal skills with all customer interactions. Support customers with online billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Provided thorough support and problem resolution for customers.Resolved customer complaints and concerns with strong verbal and negotiation skills.
Thoroughly explained the employee handbook during new employee orientations. Contacted all job applicants to inform them of their application status. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Reviewed clients accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision. Maintained confidentiality of bank records and client information.
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