switchboard operator security officer shift lead resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Focused, detail-oriented Security Guard with more than 5years protecting corporate assets and Maintaining safety. Seasoned Security Guard with a successful background in law enforcement and Escort services. Expertise in conducting investigations and writing detailed reports. Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem Situations. Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Certified Security Guard with the expert Training and problem solving tools necessary to serve and protect. Security Guard with extensive Knowledge of law enforcement practices, investigation techniques and security equipment operation. Team leadership Self-motivated Strong verbal communication Conflict resolution Process implementation Extremely organized Crisis intervention training Theft prevention training Security Guard License Superior customer service Electronic surveillance Conflict resolution techniques Weapons training PERC Card/Guard Card Observant
Skills
Professional Demeanor
First Aid Training
Crisis Management Plans
Fire Department Communication
Pattern Recognition
De-escalation Techniques
Customer Service
Intruder Response and Removal
Team Player
Detail-Oriented
Verbal and Written Communication
Emergency Response
Honest and Ethical
Adaptable and Flexible
Reliable and Responsible
Cooperative Attitude
Work History
Switchboard Operator/ Security Officer Shift Lead, 06/2016 to Current State Of North Carolina – Taylorsville, NC,
Greeted customers and visitors in-person and via telephone calls
Answered telephone inquiries from clients, vendors and the public
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
Detected and apprehended any unauthorized personnel
Noted and followed up on any unusual behavior
Responded to calls in both routine and emergency situations
Maintained accurate and detailed logs of all events that occurred during each shift
Processed and logged accurate and detailed incident reports
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
Collected and organized all surveillance data and information to protect client possessions and workspaces
Delivered accurate verbal and written reports to company personnel
Verified each individual's right to enter restricted areas and denied access to unauthorized persons
Patrolled commercial property and the associated parking garage
Unlocked rooms and suites for authorized contractors
Directed guests around the building and answered questions regarding accessibility
Prevented crimes through careful observation and investigation of suspicious and unusual behavior
Answer telephone inquiries from guest, staff, patients and public
Answer the code line and contact staff personal according to the code in a timely fashion
Update personal staff according to schedule on a daily basis
Secure personal safety of hospital staff, visitor and guests
Rove hospital areas for any security reaches
Respond to emergency codes for staff assistant
Emergency responders for crisis situation
Escort services for staff, visitor and patients
Car unlocks when requested by staff, patients and visitors
Assist law enforcement with pending cases
Maintain accurate and detailed logs of all events that occurred during shift
Verify each individual’s right to enter restricted areas and denied access to unauthorized personnel
Monitor interior and exterior
Direct guests around the building and answered questions regarding accessibility
Assist the mental health facility when needed
Monitoring alarm system
Denied entrance to the building to unauthorized persons
Monitor and authorized entrance and departure of vehicles, cargo trucks and visitors
Detected suspicious activities and watched for criminal acts and rule infractions
Monitored and authorized entrance and departure of employees and visitors
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
Monitor and reported suspicious activities to RO's on campus
Monitor central alarm system for fire, intrusion and duress alarm and responded when needed
Denied entrance to the building to unauthorized persons
Secured all doors in office and main building after hours
Monitor building access and identified all officials and employees before authorizing their entrance
Processed and logged accurate and detailed incident reports
Patrolled property interior and exterior
Monitor security camera system day and night
Protected a level 5-secured compound with office space for more than 600 employees
Monitored alarm systems to detect any unauthorized entries into protected areas
Circulated among visitors, patrons and employees to preserve order and protect property
Denied entrance to the building to unauthorized persons
Secured all doors in the office and main building after hours
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
Monitored and reported suspicious activities to local authorities
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
Responded quickly and effectively to all security violations and duress alarms
Monitored security camera system day and night to protect lives and property
Detected suspicious activities and watched for criminal acts and rule infractions
Respond to emergencies which involve combative patients
Promptly investigated and reported problems, and collaborated with local law enforcement when
Needed
Assisted with emergency situations including providing safe landing zones for helicopters
Observe activity and traffic in assigned area to enforce Hospital rules/regulations
De-escalated potentially violent situations
Executed emergency procedures in a highly efficient manner
Maintained a reputation for customer service excellence
Performed preventative patrol in assigned hospital areas
Video Surveillance of interior and exterior facilities
Maintained positive relations with visitors and hospital staff
CPI Training
Participated in investigations of security incidents
Take appropriate actions to respond to any potential threats and unsafe incidents
Acted quickly during emergency situations within NumberTimeframe to reduce opportunity for damage and injury.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to Number emergencies weekly.
Moved throughout facility and among customers to remain aware of developing security situations.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
Security Guard, 10/2012 to 09/2016 St. Moritz Security Service – Youngstown, OH,
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
Detected suspicious activities and watched for criminal acts and rule infractions
Monitored and authorized entrance and departure of employees and visitors
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
Monitored and reported suspicious activities to ROs on campus
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
Denied entrance to the building to unauthorized persons
Secured all doors in the office and main building after hours
Monitored building access and identified all officials and employees before authorizing their entrance
Detected and apprehended any unauthorized personnel
Maintained accurate and detailed logs of all events that occurred during each shift
Processed and logged accurate and detailed incident reports
Delivered accurate verbal and written reports to company personnel
Verified each individual's right to enter restricted areas and denied access to unauthorized persons
Patrolled commercial property and the associated parking garage
Unlocked rooms and suites for authorized contractors
Directed guests around the building and answered questions regarding accessibility
Responded quickly and effectively to all security violations and duress alarms
Monitored alarm systems to detect any unauthorized entries into protected areas
Monitored security camera system day and night to protect lives and property.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Unarmed Security Officer, 11/2011 to 05/2012 WSA – City, STATE,
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
Circulated among visitors, patrons and employees to preserve order and protect property
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
Warned offenders about rule infractions and violations and verbally evicted violators from premises
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
Denied entrance to the building to unauthorized persons
Secured all doors in the office and main building after hours
Detected and apprehended any unauthorized personnel
Noted and followed up on any unusual behavior
Responded to calls in both routine and emergency situations
Maintained accurate and detailed logs of all events that occurred during each shift
Processed and logged accurate and detailed incident reports
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
Delivered accurate verbal and written reports to company personnel
Verified each individual's right to enter restricted areas and denied access to unauthorized persons
Directed guests around the building and answered questions regarding accessibility
Investigated all security and safety violations
Responded quickly and effectively to all security violations and duress alarms
Monitored alarm systems to detect any unauthorized entries into protected areas
Provided 24-hour emergency response to 200 residents at a large apartment complex.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Inventory Control Logistics Lead, 06/2007 to 10/2011 Fresh Express – City, STATE,
Redirected shipments en route in response to customer requests
Coordinated with freight forwarders to expedite international shipments
Directed 15warehouse shipping associates
Loaded and unloaded pieces into boxes for shipment
Trained staff on material handling processes to reduce shipping times
Forecasted manpower requirements based on daily workload and company targets
Led warehouse improvement initiatives to advance operational efficiencies
Developed weekly schedules for 15warehouse employees
Received, stored and shipped goods and materials
Sorted cargo before loading and unloading
Tagged all inbound merchandise with receiving date
Stacked and transported all overstock to storage areas
Reported all equipment failures and malfunctions to supervisor
Cleaned and maintained the warehouse in compliance with OSHA safety standards
Stocked, staged and transported goods
Stacked and piled lumber, boards and pallets
Verified computations against physical count of stock
Operated forklifts and other heavy machinery safely
Unloaded cargo from truck with hand trucks and pallet jacks
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
Loaded and unloaded ship cargo
Used item Numbers to properly stock warehouse
Attached identifying tags to containers.
Investigated and resolved discrepancies between physical stock and database numbers.
Matched purchase orders with invoices and documented details in system.
Managed consistently on-time and accurate shipments.
Completed daily cycle counts to maintain accuracy of records.
Completed physical inventory counts each month.
Used equipment like forklifts and pallet jacks to move inventory.
Recorded information, shortages and discrepancies to keep records current and accurate.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Implemented organizational systems to optimize product placement and operational productivity.
Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
Education
GED: , Expected in 2004 to St Augustine College - Chicago, IL GPA:
High School Diploma: , Expected in to St. Augustine College - , GPA:
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