switchboard operator member services representative assistant to the director resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Excellent analytical skills and experience with accounting and customer service related aspects. Comprehensive background in dealing with managers, employees and customers. Dedicated at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

  • Records maintenance and Training employees
  • Microsoft Office Proficiency
  • Excel Spreadsheets
  • Self-directed
  • Easily adaptable to working alone or with a group

  • Multi-tasking
  • Working efficiently with deadlines
  • Work well under pressure
  • Great with working with diverse people as well as diverse and Chaotic environments
  • Excellent communicator and work very well with people
05/2013 to Current
Switchboard Operator/Member Services Representative/Assistant to The Director Wartsila Oyj Abp Bahia Blanca, AR,

Multi-tasking while answering high volume of calls. Notary Public. Posting payroll. Placing and paying levies and garnishments on accounts. Open and Closing of checking and savings accounts. Extensive use with Fiserv-DMS, Galaxy, Ofac identity verification and telecheck procedures. Coordinating projects for member service reps to ensure better quality of service. Train Member Service Representatives. Assist members with online banking and online protocols and solutions. Account and asset verifications. Devise better ways to run different loan promotions. Help Represent the Credit Union at the Chrysler Training Center. Help Introduce the Credit Union to the newly hired and current Chrysler Employees. Work with the Head Teller to devise plans in helping the teller line go smoothly. Proficient at being a teller when needed on the teller line and at lunches. Extensive use with courtesy pay programs. Trouble shooting with on-line banking. Ensuring all Membership Cards are accurate for auditors, estate paperwork and deceased members beneficiary disbursement. Answer phones and answer questions that members may have. Direct members to the correct department. Manually transfer funds from one account to another. File mail and Statements every day. Explain transactions and balances to members. Extensive work with Microsoft Office, Word and Excel. Open savings and checking accounts. Explain services and different ways to deposit funds to members. Set up payroll deduction, direct deposit and transfers for members when they come in to open an account. Train all member service employees. Apply all visa payments to member's accounts.

09/2010 to 01/2012
Lead Hostess/Lead Server Encompass Health Shenandoah, TX,

Handled guests orders in a proficient manner. Multi-tasked orders and requests of guests and the staff in the kitchen. Closed the Restaurant every Thursday, Friday and Saturday evening. Multi-tasked at the end of the shift between tables and cleaning duties involved with closing the back of the restaurant. Supervised other servers closing responsibilities and side work. Balanced cash at the end of the night that was given during the entire shift for guests orders. Dealt with the public on a one on one basis. Met the seating requests of guests. Communicated with the manager on staff and servers as to when to seat guests. Created an efficient floor plan to seat guests in a timely manner and give servers a chance to take orders with in an appropriate time. Assigned other hosts side jobs and made sure those duties were fulfilled. Helped buss tables for severs and hosts when we were short staffed and busy. Communicated with Manager as to when to put the Restaurant on a waiting period and when to resume seating guests. Assigned other hosts side jobs and made sure those duties were fulfilled.

11/2004 to 10/2007
Shift Supervisor Windemere Park Assisted Living City, STATE,

Simultaneously supervised multiple teams of Nurse's Aides, medication passers and their job duties. Made sure the Aides were doing daily care for residents, such as bathing, toileting and feeding. Constantly communicated with the Nurse on staff and pharmacy with reordering medication and distribution. Resolved employment-related disputes through proactive communication. Distributed medication to residents, took their vitals, checked sugar levels and documented resident's progression daily.

10/2003 to 09/2004
Nurse's Aide Windemere Park Assisted Living City, STATE,

Worked with Nurses and other Nurse's Aides to care for residents of the facility. Helped them with daily routines, such as bathing, eating and dressing. Transported residents to events and Doctor's appointments. Documented daily activities of residents in communication book daily.

Expected in 2014 to to
Bachelor's: Psychology
Wayne State University - Detroit, MI
Expected in 2002 to to
High School Diploma:
Regina High School - Warren, MI


Notary Public


Pharmacy,Dms, Fiserv, Garnishments, Levies, Estate documents, Beneficiary provisions and disbursement, Accounting, Customer Service, Project Management

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Resume Overview

School Attended

  • Wayne State University
  • Regina High School

Job Titles Held:

  • Switchboard Operator/Member Services Representative/Assistant to The Director
  • Lead Hostess/Lead Server
  • Shift Supervisor
  • Nurse's Aide


  • Bachelor's
  • High School Diploma

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