Switchboard Operator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Motivated and focused Receptionist eager to expand my skill set in an organization that will help me grow. I am able to prioritize workload and use my own judgment in decision making to pick a suitable and efficient way in order to meet all deadlines while delivering a positive customer service experience.

  • Customer service
  • Active listening
  • Service Orientation
  • Organization
  • Critical thinking
  • Empathetic
  • Bilingual
  • Clear communication
  • Proficient in Microsoft
08/2019 to 09/2019
Switchboard Operator Medstar Health Lexington Park, MD,
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Directing callers to desired extensions and departments.
  • Answered up to 40 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Supported staff with office clerical tasks, including processing mail, took messages from callers and accurately relayed details to intended staff.
  • Scheduled appointments by sharing availability with callers and entering information into online system.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
05/2019 to 07/2019
Receptionist Addiction Recovery Services Charlottesville, VA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Place telephone calls or arrange conference
  • Calls as instructed.
  • Respond to customer concerns and issues by finding the best solution.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 10 incoming calls per day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
01/2019 to 04/2019
Food Service Team Member Ikea North America Services, Llc Richmond, VA,
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Upheld food safety standards at all times.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Received food orders from individuals and explained offerings.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
03/2018 to 11/2018
Receptionist Addiction Recovery Services Winchester, VA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Address concerns, resolve complaints or answer account-related questions.
  • Scheduled and confirmed appointments.
  • Received incoming packages and mail, shipped outgoing items daily.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
Education and Training
Expected in 07/2017
High School Diploma:
Lawrence High School - Lawrence, MA

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Resume Overview

School Attended
  • Lawrence High School
Job Titles Held:
  • Switchboard Operator
  • Receptionist
  • Food Service Team Member
  • Receptionist
  • High School Diploma

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