Sustainment Services Flight Chief Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Extremely motivated and dependable senior leader with over 24 years in the United States Air Force with expert-level proficiency in personnel management and hospitality. Diligent and resourceful with experience leading a team of over 204 personnel. Methodical and organized with the ability to interface with military professionals on all levels Proficient in leveraging instruction and expert knowledge to promote highly effective teams. Results-focused services professional Adept at managing concurrent objectives to promote efficiency and influence positive outcomes with strength in readiness, training and mentorship

  • Result Driven
  • Verbal and written communication
  • Problem Solving
  • Building partnerships
  • Conflict resolution
  • Team building
  • Problem solving
  • Decision making
  • Time Management
  • Innovative
Sustainment Services Flight Chief, 08/2020 to Current
Calumet Specialty Products Humble, TX,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Coached and mentored 102 staff members through constructive feedback to develop long-term career goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
Operations Superintendent, 08/2019 to 08/2020
Accessible Space, Inc. Cheyenne, WY,
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Mentored and guided employees in techniques for optimizing performance and improving compliance with company standards.
Section Chief, Readiness and Plans, 05/2018 to 08/2019
Tegna Bryan, TX,
  • Recorded and reported job-related activities, findings, discrepancies and decisions.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
  • Compiled and submitted reports to leadership on programs, performance and education initiatives.
Fitness and Sports Manager, 10/2015 to 05/2018
Premise Health South Pasadena, CA,
  • Supervised 15-person coaching staff, directing personnel in conditioning techniques, practice drills and grappling.
  • Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
  • Managed program's budget, including coach salaries and pay rates.
  • Managed all day-to-day operations of Fitness & Sports programs, growing attendance to more than 5, 400 personnel.
Fitness Center Director, 04/2014 to 10/2015
U.S. Air Force City, STATE,
  • Administered yearly budget of $100,000 with no overages.
  • Created and managed plans for different types of emergencies, including security concerns, natural disasters and medical incidents.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
Assistant Lodging Manager, 10/2012 to 04/2014
U.S. Air Force City, STATE,
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Provided end-of-month audits of the resort to upper management as required.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Services Supervisor, 10/2010 to 08/2012
U.S. Air Force City, STATE,
  • Supervised team of 43 employees and delegated duties and responsibilities to each member.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Career Technical Training Instructor, 03/2006 to 10/2010
U.S. Air Force City, STATE,
  • Conducted instruction activities to provide students with opportunities to observe, question and investigate.
  • Prepared curriculum and lesson plans to cover required topics and engage student interest.
  • Prepared and administered activity plans and assessments to check student knowledge and progress.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Sports Director, 03/2005 to 03/2006
U.S. Air Force City, STATE,
  • Created comprehensive progress reports on all programs to show progress.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Oversaw daily operations of Sports program functions.
  • Developed and monitored budgets for Sports program.
Fitness Specialist, 08/2004 to 03/2005
U.S. Air Force City, STATE,
  • Promoted business and physical fitness by attending off-site promotional and community events.
  • Monitored fitness floor and observed equipment use to address safety concerns.
  • Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
  • Provided personal training and coaching to adults and students at several schools.
Services Apprentice, 02/2003 to 08/2003
U.S. Air Force City, STATE,
  • Interacted with supervisor and various experts to address escalated issues.
  • Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Maintained organization, cleanliness and safety in all work areas.
  • Assisted with administrative tasks to better understand industry processes.
Education and Training
Doctor of Business Administration: Organizational Leadership, Expected in
Northcentral University - ,
Master of Science: Criminal Justice, Expected in 08/2015
Columbia Southern University - Orange Beach, AL
Bachelor of Science: Criminal Justice, Expected in 08/2009
Columbia Southern University - Orange Beach, AL
Associate of Arts: Instructor of Military Sciences, Expected in 08/2007
Community College Of Air Force - Maxwell AFB, AL,
Associate of Arts: Fitness, Recreation And Services Management, Expected in 08/2005
Community College Of Air Force - Maxwell AFB, AL,
  • Awarded two Meritorious Service Medals
  • Awarded three Air Force Commendation Medals
  • Awarded Army Commendation Medal
  • Awarded Army Achievement Medal
  • Awarded seven Air Force Good Conduct Medals
  • Awarded Good Conduct Medal
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Operations Superintendent to Sustainment Services Flight Chief, in less than 12-months.
  • Recognized as Senior Non-commissioned Officer of the month four times for outstanding performance and team contributions.
Activities and Honors
  • Member, National Society of Leadership and Success
  • Member, Air Force Sergeant's Association
  • Alumni with Columbia Southern University
  • Graduated Summa Cum Laude
  • Dean's List Recipient
  • President's List Recipient

Certified Occupational Instructor

Certified Air Force Exercise Specialist

Certified Professional Manager

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Resume Overview

School Attended
  • Northcentral University
  • Columbia Southern University
  • Columbia Southern University
  • Community College Of Air Force
  • Community College Of Air Force
Job Titles Held:
  • Sustainment Services Flight Chief
  • Operations Superintendent
  • Section Chief, Readiness and Plans
  • Fitness and Sports Manager
  • Fitness Center Director
  • Assistant Lodging Manager
  • Services Supervisor
  • Career Technical Training Instructor
  • Sports Director
  • Fitness Specialist
  • Services Apprentice
  • Doctor of Business Administration
  • Master of Science
  • Bachelor of Science
  • Associate of Arts
  • Associate of Arts