Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Interviewer with exceptional patience and more than 2 years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

  • Survey Question Interpretation
  • Personnel Management
  • Confidential Data Protection
  • Telephone Etiquette
  • Time Management
  • Diagnostic Interviewing
  • Client Satisfaction
  • Outbound and Inbound Calls
  • Unbiased Interviewing
  • Following Detailed Instructions
  • Reading Comprehension
  • Recruiting and Interviewing
  • Participant Screening
  • Subject Interviewing
  • Screening Processes
  • Cash Register Operations
  • Detailed Instruction
  • Customer Care
  • Information Confidentiality
  • Customer Relations
  • Technical Support
  • Customer Inquiries
  • Cash Application
  • Supply Stocking
  • Phone Systems
Work History
Survey Interviewer, 07/2022 - 09/2022
Icf International, Inc Fayetteville, NC,
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Adjusted scripts to better target needs and interests of specific individuals.
  • Used specified forms to compile, record and code results or data from interviews and surveys.
  • Followed scripted questionnaires verbatim to collect research data.
  • Explained survey objectives and procedures to interviewees.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Observed participants and recorded results.
Personal Assistant, 04/2019 - 05/2022
Iheartmedia, Inc. Virtual, SC,
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Sourced and ordered office equipment and supplies.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.
  • Managed residential properties and staged homes prior to clients' arrivals.
Customer Service Representative, 02/2014 - 11/2017
Ffe Transportation Inc. Lemont, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
Cashier, 03/2015 - 11/2016
Rock Island-Milan School District #41 Rock Island, IL,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
Cerificate: Nursing Asst, Expected in 01/2001
Batesville Job Corps Center - Batesville, MS,
High School Diploma: , Expected in 05/1999
Smithville High School, Smithville, MS - Smithville,MS,

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Resume Overview

School Attended

  • Batesville Job Corps Center
  • Smithville High School, Smithville, MS

Job Titles Held:

  • Survey Interviewer
  • Personal Assistant
  • Customer Service Representative
  • Cashier


  • Cerificate
  • High School Diploma

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