Skilled Interviewer with exceptional patience and more than 2 years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Convinced unwilling individuals by using logical, persuasive rebuttals.
Reviewed collected data obtained from interviews for completeness and accuracy.
Adjusted scripts to better target needs and interests of specific individuals.
Used specified forms to compile, record and code results or data from interviews and surveys.
Followed scripted questionnaires verbatim to collect research data.
Explained survey objectives and procedures to interviewees.
Elicited comments from individuals surveyed and accurately recorded comments.
Obtained updated contact information from all subjects and verified data for accuracy.
Explained questions in better detail for interviewees to allow truthful answers.
Delivered information from script regarding surveys for on-demand phone project assignment.
Observed participants and recorded results.
Personal Assistant, 04/2019 - 05/2022 Iheartmedia, Inc. – Virtual, SC,
Displayed absolute discretion at handling confidential information.
Oversaw personal and professional calendars and coordinated appointments for future events.
Maintained appropriate filing of personal and professional documentation.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Sourced and ordered office equipment and supplies.
Kept detailed track of household and maintenance inventory and schedules.
Organized clients' homes prior to arrival home and performed house-sitting duties.
Managed residential properties and staged homes prior to clients' arrivals.
Customer Service Representative, 02/2014 - 11/2017 Ffe Transportation Inc. – Lemont, IL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Cashier, 03/2015 - 11/2016 Rock Island-Milan School District #41 – Rock Island, IL,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Cerificate: Nursing Asst, Expected in 01/2001 - Batesville Job Corps Center - Batesville, MS, GPA:
High School Diploma: , Expected in 05/1999 - Smithville High School, Smithville, MS - Smithville,MS, GPA:
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