surveillance operations manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Surveillance and Security Day to day management. Recognized for exemplary customer service and team collaboration.
Skills
Proven record of performing duties efficiently under stressful conditions
Exceptional attention to detail
Well versed in the ability to establish current Surveillance needs.
Demonstrated leadership ability in all areas of the Department.
Practical approach of observing all activities and reporting any abnormal circumstances.
Extensive exposure to the hospitality industry.
Assisted Authorities leading to the apprehension of suspects.
Over 20 years experience in the Security field and Gaming Surveillance.
Superior track record of preserving documentation/digital evidence to assist Corporate Legal
Set a new company-wide standard in new network equipment.
Created a new departmental SOP that corporate used for other properties.
Extremely focused and sharp with a strong experience in Surveillance function. Adept at Operations Management.
Project Management
Staff Training
Problem-Solving
Handling a wide variety of difficult situations and individuals with discretion and courtesy.
Was quick to move into Surveillance and learn internal casino operations, table game procedures and all related duties.
Led many investigations and helped develop strong teams.
Led and planned Surveillance upgrade projects while communicating pertinent Information with top Executives.
I developed and implemented a new SOP with structure and direction which turned a troubled department into a successful and focused one.
Experience
Surveillance Operations Manager, 02/2017 to Current Caesars Entertainment Corporation – Bettendorf, IA,
Responsible for the Management of the department
A key department leader
Schedules for team members and assisted with daily operations
Responsible for the hiring process, and trained all Surveillance personnel
Relied upon as a mentor
Used extensive Gaming knowledge and investigative tactics to protect the Casino property
Managed scheduling, training and inventory control.
Built strong operational teams to meet process and production demands.
Oversaw financial management, budget management, accounting and payroll activities.
Led investigations that resulted in the findings of employee theft, misconduct, gaming cheats and fraud
Security Field Training Officer/Surveillance Operator, 09/2005 to 04/2019 Tropicana Entertainment – Baton Rouge, LA,
Monitored premises and recorded activity in daily officer reports.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Transitioned from FT Security to PT Surveillance Agent as a second job after 2009
Surveillance Operator, to Peraton – Cudjoe Key, FL,
Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
Assist Law enforcement by releasing video/information leading to the apprehension of suspects
Represented company and testified in court for theft cases by offering factual information about observations.
Submitted highly detailed surveillance reports, carefully documenting all activity during shift.
Led investigations that resulted in the findings of employee theft, misconduct, gaming cheats and fraud
Surveillance Agent, to Peraton – Doral, FL,
Operated surveillance cameras, monitors and other equipment.
Investigated calls and complaints involving card counters, game cheaters and wrongly paid losing hands.
Learned all casino table games, procedures and cheat methods
Excelled on exams related to table games
Maintained accurate records of data recorded.
Assisted in internal investigations
Assist Law enforcement by releasing video/information leading to the apprehension of suspects.
Security Officer, to Bluegreen Corporation – City, STATE,
Assist Manager in schedule making, Act as an extension of the Manager in his absence
Worked closely with GM and HR to ensure any departmental issues were resolved
Report writing
Use of investigative/observation skills
Troubleshoot ONITY LOCKS, reprogram/replace as necessary.
Trained new officers.
Addressed problems quickly and reported clear information while working under minimal supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Security Officer, to Las Vegas Hilton – City, STATE,
Observed casino floor for suspicious activities and/or people, Enforced Nevada gaming regulations in all casino areas
Bike Officer duties
Excelled as a dispatcher.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Secured personnel and premises by inspecting buildings and patrolling property.
Reported safety hazards for remediation response.
Documented security-related situations and submitted in-depth reports to superiors.
Education and Training
Surveillance Training Academy: Surveillance Game protection, Expected in 08/2016 to MGM International - Las Vegas, GPA:
Trap Wire Counter Terrorism training course: , Expected in 01/2010 to - , GPA:
Problem gambling Awareness Course- Nevada Council on Problem Gambling: , Expected in 01/2009 to - , GPA:
Oleoresin Capsicum Defense Spray Training: , Expected in 01/2009 to - , GPA:
Monadnock Baton Training: , Expected in 01/2009 to - , GPA:
including Defensive Tactics training: , Expected in 01/2006 to Coast Casinos Security Academy - , GPA:
American Disabilities Act Compliance Course: , Expected in 01/2005 to - , GPA:
Hospitality and Customer Relations: , Expected in 01/2004 to - , GPA:
: Computer Information Science, Expected in 01/2003 to Onondaga Community College - , GPA:
Food Safety and Sanitation Course: , Expected in 01/2000 to - , GPA:
New York State Security certification course: , Expected in 01/2000 to - , GPA:
BOCES Culinary arts course with internship restaurant work: , Expected in to OCM - , GPA:
Diploma: , Expected in to Onondaga Central School Districts - Nedrow, New York GPA:
CIS, Sociology, Health, Biology: , Expected in to Onondaga Community College Studies - , GPA:
Additional Information
AWARDS:
, 2006 Las Vegas Security Chiefs Association- Outstanding Professionalism award
2008 Las Vegas Chamber of Commerce- Customer Service Excellence Award Nomination.
2012-2013-2014 Bluegreen Corporation- Perfect Attendance Award
2021- Outstanding Leadership through Business Model Transition Award
Accomplishments
Led team to achieve best documentation earning recognition from upper management and financial reward.
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Resume Overview
School Attended
MGM International
Coast Casinos Security Academy
Onondaga Community College
OCM
Onondaga Central School Districts
Onondaga Community College Studies
Job Titles Held:
Surveillance Operations Manager
Security Field Training Officer/Surveillance Operator
Surveillance Operator
Surveillance Agent
Security Officer
Security Officer
Degrees
Surveillance Training Academy
Trap Wire Counter Terrorism training course
Problem gambling Awareness Course- Nevada Council on Problem Gambling
Oleoresin Capsicum Defense Spray Training
Monadnock Baton Training
including Defensive Tactics training
American Disabilities Act Compliance Course
Hospitality and Customer Relations
Food Safety and Sanitation Course
New York State Security certification course
BOCES Culinary arts course with internship restaurant work