Highly motivated and organized worker with experience in law enforcement, psychology and sales. Experience with report writing and daily logs. Testing, analyzing and implementing public policing programs. Communicating and orally presenting programs to other agencies and explaining the benefits of such programs. Educational background in psychology with emphasize in interviewing and counseling. Background in corporate human resources. Highly skilled handling personnel management, hiring, and interviewing new talent.
Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members.
Supervised or trained surveillance observers.
Reviewed video surveillance footage.
Created plans and communicated deadlines to ensure projects were completed on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Met with employees annually for progress reviews and performance assessments.
Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
Assessed training needs and coordinated learning and development initiatives for employees.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Oversaw and optimized work of surveillance operations performing high-quality investigative work.
01/2012 to 04/2013
911 Emergency DispatcherRiverside County Sheriffs – City, STATE,
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Answered calls from automatic routing system and took basic information from callers.
Routed calls to police, fire and ambulance service to meet individual call needs.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
01/2006 to 12/2011
Sales Associate RadioShack Corp. – City, STATE,
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Tracked stock using company inventory management software.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Solved customer challenges by offering relevant products and services.
Education
Expected in 05/2020 to to
Bachelor of Science: Psychology University Of La Verne - La Verne, CA GPA:
Graduated with 3.4 GPA
Continuing education in Psychology/ I.O Psychology
Coursework in counseling, persuasion and interviewing
Expected in 06/2016 to to
Associate of Science: Applied Psychology Mt San Antonio College - Walnut, CA GPA:
Graduated with 3.12 GPA
Continuing education in Psychology
Certifications
Field Training Officer , USC Department of Public Safety
Supervisor and Management skills , USC Department of Public Safety
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