Great attention to detail and commitment to optimizing patient experiences through individualized care. Hardworking and knowledgeable with in many roles in the company (Front desk Lead, IT department, Back office, Surgical Coordinator) well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Personable, friendly and solution-oriented with over 15 years of experience in service and support. Dedicated to customer loyalty and satisfaction. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
George Livermore, M.D.
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