Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated, skilled, Certified Medical Spanish Interpreter Surgery Scheduler with 10+ years of providing exceptional patient care with compassion and empathy to cancer patients with extensive dedication to physicians while handling surgery orders. Strong multitasker with attention to detail and able to handle emergency situations with efficiency and professionalism. Works well and productively while working under minimal supervision. Ability to organize and maintain an active surgery schedule as well as speaking with patients on the phone or in person. Ability to provide support, collaborate with various physicians, patients, OR Staff, medical professionals and hospital departments involved in patient's care to provide exceptional patient care.

  • Communication
  • Empathy
  • Teamwork
  • Adaptability
  • Exceptional Customer Service
  • Critical Thinking
  • Cultural awareness
  • Work Ethic
  • Professional telephone etiquette
  • Enthusiasm
  • Interpersonal Communication
  • Software Proficiency
  • Organizational and detail-oriented skills
  • Multilingualism
  • Conflict resolution
  • Friendly, positive attitude
Work History
06/2016 to Current
Surgery Scheduling Coordinator Providence Health & Services Richland, WA,
  • Expertly manage all surgery scheduling services, including planning, scheduling coordination, determination of procedures, procurement of supplies and equipment.
  • Reserve operating room, schedule anesthesia, testing diagnostic or pre-ops, ordered per physician prior to scheduled surgery.
  • Review all pre-op testing results with physician to assure clearance is complete and accurate for patient prior to scheduled surgery.
  • Verification of insurance coverage and obtaining pre-authorizations on timely basis and entering all authorization and correspondence relating to scheduled surgery in EMR/Physicians calendar.
  • Arrange financial counseling or assist patients with payment arrangements as needed.
  • Coordinating with facilities and serving as liason between surgeons, patients, Operating Room and staff.
  • Communicate to patient surgical information, date/time/location of facility, all necessary prep, pre-op and post-op appointments and instructions.
  • Successfully scheduling patient appointments while placing follow up calls to deliver exceptional customer experience.
  • Receiving , documenting ,addressing incoming, outgoing communication via telephone and email.
  • Work with other staff to delegate and assign tasks as needed to assure timely completeness of surgery case.
  • Perform other general office duties as required or needed to fill in.
02/2014 to 06/2016
Insurance Verification Specialist Kennedy Krieger Institute Baltimore, MD,
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Obtained and followed up on referrals, authorizations and pre-certification information and properly documented in ADT system.
  • Posted payments to accounts and maintained records.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Verified client information by analyzing existing evidence on file.
  • Identified outstanding deductibles, copayments, co-insurance and collecting any and all amounts due at time of service or prior to service being performed.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Accurately inputted all patient and insurance information into company's computer system using, ADT SYSTEM.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Improved timely payment of bills by developing flexible payment plans for patients or identifying potential eligibility for State Medicaid or other payor sources.
  • Completed skilled administrative work to support all office staff and operational requirements.
10/2005 to 12/2010
Patient Services Specialist Baylor Scott & White Health Manor, TX,
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Verified insurance coverages, benefits, deductibles, co-insurance and co-pay information with all insurance plans according to patients eligibility.
  • Calculated and collected all patient liability according to insurance plans benefits accordingly upon completion of insurance verification of benefits.
  • Processed all admissions, discharged patients into data base while assuring all charts were in order according to Emergency Room visit.
  • Obtained all pertinent signatures from patients parents, Guardians e.g., COA, medical consents , HIPAA Forms.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Certified Medical Bilingual Interpreter. Assisted Physicians and staff as needed to translate documents and to interpret for Spanish/English parents.
Expected in 01/1977
Dysart High School - El Mirage, AZ,
  • Certified Spanish Interpreter - 2008-2009

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School Attended

  • Dysart High School

Job Titles Held:

  • Surgery Scheduling Coordinator
  • Insurance Verification Specialist
  • Patient Services Specialist


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